# Best Police Records Management System (RMS) - Page 3

## How Many Police Records Management System (RMS) Products Does G2 Track?

**Total Products under this Category:** 66

### Category Stats (Aug 2026)

- **Average Rating:** 4.15/5 The average rating of products in this category, based on all submitted ratings

_Last updated: August 04, 2026_

## How Does G2 Rank Police Records Management System (RMS) Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100+ Authentic Reviews
- 66+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Ada

Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2258&secure%5Bchosen_at%5D=2026-08-06T06%3A25%3A08Z&secure%5Bdisplayable_resource_id%5D=1896&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=37339&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=2258&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpolice-records-management-system-rms%3Fpage%3D3&secure%5Btoken%5D=014da9ece265be3d5497e1a997833e27fb3841aaadf417c5426242e4c05e3cab&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Flp%2Fconversational-ai-for-customer-service%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Caliber RMS](https://www.g2.com/products/caliber-rms/reviews)

Caliber Records Management Systems (RMS) products deploy quickly, providing unsurpassed data sharing that interfaces with multi-environment implementation choices.

#### Who Is the Company Behind Caliber RMS?

- **Seller:** [Caliber Public Safety](https://www.g2.com/sellers/caliber-public-safety-d2d97229-9889-4894-8671-44ed6d046917)
- **Year Founded:** 1975
- **HQ Location:** Winston-Salem, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=343ced31ed7160523105748c6486905631ce73b95cb81a458237b9052b012460&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcaliberpublicsafety%2F&secure%5Burl_type%5D=linkedin_company_website)  
201 employees on LinkedIn®

### [Case Closed](https://www.g2.com/products/case-closed/reviews)

Case Closed Software is powerful web-based investigative case management software designed for specialized, multi-jurisdictional investigation units. Case Closed Software is CJIS-Compliant, and is available both on our über-secure cloud or on your own servers. The software is the gold-standard for international agencies, specialized task forces, state bureaus of investigation, gang and organized crime units, and other more specialized investigative agencies. Case Closed Software is trusted by customers including U.S. Federal Departments, State Agencies, Multi-Jurisdictional Units, The Humane Society International, Anti-Human Trafficking Organizations, ICAC Units, National Police Forces, and more. Case Closed Software assists in: Keeping Organized Managing Cases De-Conflicting Entities Managing Disparate Languages Tracking Case Actions and Supplemental Reports Tracking Tips and Leads Preparing Special Operations Building robust Dossiers on People, Places, and other Entity Types Collaborating across Jurisdictions Gathering and Disseminating Criminal Intelligence Reporting and Searching Managing Evidence – Physical and Multimedia Working with Confidential Informants Performing Case Reviews Tracking Gangs and Organized Crime Collaborating Internally or with Outside Agencies

#### Who Is the Company Behind Case Closed?

- **Seller:** [Crime Tech Solutions](https://www.g2.com/sellers/crime-tech-solutions)
- **Year Founded:** 2016
- **HQ Location:** Leander, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72eb076f84e507b7c50f576032ed5cb780bc7dcded0a1e3655bde23f457ed78c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrime-tech-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [CivicRMS](https://www.g2.com/products/civicrms/reviews)

More than just an application, CivicRMS is a powerful architecture engineered for the unique requirements of Law Enforcement. Designed and field-tested by law enforcement professionals, CivicRMS integrates our cloud-based solution with industry-related programs for a comprehensive, single entry system.

#### Who Is the Company Behind CivicRMS?

- **Seller:** [CivicEye](https://www.g2.com/sellers/civiceye-93739d07-f538-4c67-9cb1-b88353db3a03)
- **Year Founded:** 2007
- **HQ Location:** Charlotte, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa6eb6e7fb3b2b11d6bc46abb29c941a11e765c876ec38812be3dc2de59591a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fciviceye&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

### [CMI Justice](https://www.g2.com/products/cmi-justice/reviews)

Justice (Law Enforcement Records Management) application allows law enforcement agencies to simplify and enhance day to day operations by automating records and tracking processes.

#### Who Is the Company Behind CMI Justice?

- **Seller:** [CMI Software](https://www.g2.com/sellers/cmi-software-4da8c47e-0e05-46fc-a1de-d046aaf3b88b)
- **HQ Location:** Astoria, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5581b990877cd5344e16b88ce052c4077ecc3119ea0e7448195e7c9ed8a141be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28625856&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Code3 Records Management](https://www.g2.com/products/code3-records-management/reviews)

Code3 Records Management organizes and stores information so that accurate, timely and comprehensive reports and analyses can be easily and quickly produced.

#### Who Is the Company Behind Code3 Records Management?

- **Seller:** [Delphi Enterprises](https://www.g2.com/sellers/delphi-enterprises)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [CODY Integrated Public Safety Software](https://www.g2.com/products/cody-integrated-public-safety-software/reviews)

CODY Integrated Public Safety Software is designed to offer adaptable, data-driven solutions for agencies of all sizes, missions and types.

#### Who Is the Company Behind CODY Integrated Public Safety Software?

- **Seller:** [CODY Systems](https://www.g2.com/sellers/cody-systems)
- **Year Founded:** 1979
- **HQ Location:** Pottstown, US
- **Twitter:** @CODYSystems  
125 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35f8438472aface1b295ce3c9fd1cf949d212f53e8c085d2a56b9277324924ec&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcody-systems&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

### [CrimeCenter](https://www.g2.com/products/crimecenter-crimecenter/reviews)

CrimeCenter Software is a case management system designed to capture, organize and allow for easy analysis of data coming into a police department or precinct from incident and intelligence to investigation and arrest.

#### Who Is the Company Behind CrimeCenter?

- **Seller:** [CrimeCenter](https://www.g2.com/sellers/crimecenter)
- **Year Founded:** 1996
- **HQ Location:** Fremont, California, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71c27b8e74a59088bca6894ba04848d779170850980139c7acc3c4d43d68079a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoundthinkinginc&secure%5Burl_type%5D=linkedin_company_website)  
264 employees on LinkedIn®

### [CrimeSoft](https://www.g2.com/products/crimesoft/reviews)

CrimeSoft is a reporting and RMS software that provides a user interface with the ability to create files, reports, with a narrative report writing screen and more.

#### Who Is the Company Behind CrimeSoft?

- **Seller:** [CSE](https://www.g2.com/sellers/cse)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [DCS RMS](https://www.g2.com/products/dcs-rms/reviews)

DCS RMS is a records management software that provides features and functions like pawn shop modules, non-custodial arrests, case management and investigations performance, and more to help you manage your records.

#### Who Is the Company Behind DCS RMS?

- **Seller:** [DCS](https://www.g2.com/sellers/dcs)
- **Year Founded:** 1987
- **HQ Location:** United States
- **Twitter:** @dcsinc911  
21 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6153e6e7641ea42cb07ef463ee8b192f942e698a79335573716e055fb57077f4&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdcs-inc&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [eFORCE Records Management Software](https://www.g2.com/products/eforce-records-management-software/reviews)

eFORCE Records Management Software help you stay on top of your casework, reports, trainings and certifications and more. With built-in task management tools, agencies can set up user-specific dashboards to monitor, validate, and ensure reports the first time, every time. Interface tools allow you to share information with databases used by other agencies. Our web-based design makes implementation painless. Ongoing management of the software is automatic with easy system updates. Each department has a unique situation. If you're not sure which route is the best for your agency, give us a call. We'll help you find the right solution for your administrators, officers, staff and community.

#### Who Is the Company Behind eFORCE Records Management Software?

- **Seller:** [eForce Software](https://www.g2.com/sellers/eforce-software)
- **Year Founded:** 1993
- **HQ Location:** Logan, US
- **Twitter:** @eForceSoftware  
81 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1550ab3801c52452c43c6d0e30bab066304b6223458e66bf9523fe82ec3f01f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feforce-software&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®
- **Ownership:** HKEX: 943

### [EIS/RMS-2](https://www.g2.com/products/eis-rms-2/reviews)

EIS/RMS-2 is a records management system designed to help manage the needs of your agency by providing data collection and records management, meet state and Federal reporting requirements, and more.

#### Who Is the Company Behind EIS/RMS-2?

- **Seller:** [Executive Information Services](https://www.g2.com/sellers/executive-information-services)
- **HQ Location:** Ocala, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81a2eccfd21b67baa76024a7d81566e8a9fe53b8aa96364e86adeb6b813e2426&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexecutive-information-services-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

### [Enterpol Records Management System](https://www.g2.com/products/enterpol-records-management-system/reviews)

Enterpol Records Management System (RMS), the heart of our Enterpol Public Safety Solutions, allows your agency to track all aspects associated with a case in a simple, straightforward fashion.

#### Who Is the Company Behind Enterpol Records Management System?

- **Seller:** [Huber and Associates](https://www.g2.com/sellers/huber-and-associates)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Fire/EMS RMS](https://www.g2.com/products/fire-ems-rms/reviews)

MobileTecs Fire/EMS RMS is an integrated solution designed to support a multi-agency, multi-department environment through a single CAD and distributed RMS.

#### Who Is the Company Behind Fire/EMS RMS?

- **Seller:** [MobileTec International](https://www.g2.com/sellers/mobiletec-international)
- **Year Founded:** 1990
- **HQ Location:** Tampa, US
- **Twitter:** @MobileTecInc  
16 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5adc81805dba0ec95b0b74c2aa9829b6a004d16b895694518ee1ccbf5d1028e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobiletec-international-inc.&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

### [Gov2Biz](https://www.g2.com/products/gov2biz/reviews)

Gov2Biz is an AI-powered SaaS regulatory agency management platform for state and local government. It connects licensing and permitting, inspections, complaints, investigations, enforcement, legal case management, payments, tax and fee reporting, documents, and public self-service in one configurable system. Trusted by state and local agencies, Gov2Biz serves over 40 million citizens, regulates more than 100,000 businesses, and processes transactions exceeding $1 billion. Applicants and licensees can apply, renew, amend records, upload documents, make payments, file reports, and track status online. Agency staff manage entity, license, and case records through configurable workflows, role-based access, notifications, reporting, and integrations. Gov2Biz supports business, professional, and occupational licensing, along with regulated programs such as alcohol and cannabis control and non-depository finance, helping agencies transition from manual processes and fragmented legacy systems to a modern, vendor-managed cloud platform.

#### Who Is the Company Behind Gov2Biz?

- **Seller:** [Gov2Biz Inc.](https://www.g2.com/sellers/gov2biz-inc)
- **Year Founded:** 2017
- **HQ Location:** San Antonio, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7866645b2959d7736ef9c1240259e3f6e2d38f573b7f1f6973ec090115c61cdf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgov2biz%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

### [ICO Police RMS](https://www.g2.com/products/ico-police-rms/reviews)

ICO Police RMS Software is a law enforcement software that provides management of the public security service operations. It covers multiple interventions and accompanies the user at all times.

#### Who Is the Company Behind ICO Police RMS?

- **Seller:** [ICO Technologies](https://www.g2.com/sellers/ico-technologies)
- **Year Founded:** 2001
- **HQ Location:** Shawinigan, CA
- **LinkedIn® Page:** [ca.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e72b63f386b894d934ea2997b749a41de6a2801c211988a07c5061962b2ce13d&secure%5Burl%5D=https%3A%2F%2Fca.linkedin.com%2Fcompany%2Fico-technologies-inc&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

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Similar Categories

- [Court Management](/categories/court-management)
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- [Evidence Management](/categories/evidence-management)
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- [Other Law Enforcement](/categories/other-law-enforcement)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Police records management systems (RMS) enable law enforcement agencies to store, retrieve, retain, archive, and view information, records, or files pertaining to law enforcement operations. These tools automate vital processes that enhance day-to-day operations.

Police RMS solutions manage the development of records from initial generation to completion, and include common documents such as investigation reports, 911/CAD reports, booking and arrest reports, criminal identification, detention records, and citations and tickets. These solutions may also provide functionality to manage personnel files and other administrative documentation for law enforcement employee operations. Law enforcement officials use these tools to document information that constitutes as evidence of suggested or proven criminal activity.

Robust police RMS tools may provide basic [evidence management](https://www.g2crowd.com/categories/evidence-management) features, or integrate directly with devoted solutions that do so. Many of these solutions support agency-to-agency data sharing to share multi-jurisdictional information on persons, organizations, locations, and vehicle items, increasing the effectiveness of solving crimes. Modern police RMS solutions offer mobile record generation and storage, allowing officers to track activities while out in the field. It is also common for these tools to have access to public national registries for sex offenders, vehicle plate identification, and master person indices, and to have a public portal for citizens to access crime-related data that is populated from records.

To qualify for inclusion in the Police Records Management System category, a product must:

- Allow law enforcement agencies to document vital information and records in relation to incident reporting 
- Support multiple types of record storage, including but not limited to: citations, warrants, arrest reports, incident reports, and field interviews 
- Be compliant with at least one of the following: NIBRS, UCR, Clery, or National Crime Recording Standards
- Provide data query and reporting functions

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