Paddle
Paddle is a market leading subscription billing platform that offers a comprehensive payment, tax, compliance and reporting solution for digital businesses, including AI, SaaS, mobile apps, games and digital downloads. Instead of managing a fragmented payments stack, we provide an all-in-one platform that serves as your single source of truth for revenue data. Paddle helps start-ups, enterprise and fast-scaling subscription companies grow faster, automatically. As your Merchant of Record (MoR), we handle: - Checkouts and payment management - Subscription management and billing for one time purchases - Invoicing and renewals - Global tax compliance and remittance - Fraud protection and chargeback processing - Dunning and failed payment recovery - Comprehensive reporting How do we streamline your operations? - We integrate with multiple payment service providers, so you don't have to - We take on the liability for charging and remitting sales tax worldwide - Our systems reconcile revenue data across subscription billing and payments - We implement strategies to reduce churn and recover failed payments - Our team handles billing-related support queries - Our developer-friendly documentation and API-first merchant of record makes it easy to get set up By entrusting Paddle as your Merchant of Record, you can focus on growing your business while we optimize every aspect of your payments and billing process. Ready to simplify your digital product payments? Visit our website and schedule a call to learn how Paddle can transform your payment infrastructure.
Average Rating: 4.5/5.0
Total Reviews: 234
How Do G2 Users Rate Paddle?
- Ease of Use: 8.9/10 (Category avg: 8.6/10)
- Quality of Support: 8.4/10 (Category avg: 8.5/10)
Who Is the Company Behind Paddle?
- Seller: Paddle
- Company Website:
- Year Founded: 2012
- HQ Location: London, United Kingdom
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Twitter: @PaddleHQ
17,970 Twitter followers -
LinkedIn® Page: www.linkedin.com
409 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: CEO, Founder
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 89% Small, 8% Medium
What Do G2 Reviewers Say About Paddle?
AI-generated summary from verified user reviews
Pros
- Users value the prompt customer support of Paddle, praising its quick and effective solutions delivered with a friendly tone.
- Users appreciate Paddle's ease of use, simplifying complex payments and compliance while providing excellent customer support.
- Users commend Paddle for its excellent communication and seamless integration, enhancing their payment processing experience significantly.
- Users appreciate the responsive customer support of Paddle, which provides quick solutions and clear communication.
- Users value Paddle for its comprehensive payment management, simplifying billing, invoicing, and tax compliance effortlessly.
Cons
- Users note the need for improvements in discount code management and support for local payment methods like PIX.
- Users experience poor customer support, often facing delays in responses that hinder their overall satisfaction with Paddle.
- Users face access limitations due to unclear approval requirements, restricting new businesses and complicating payment processes.
- Users express dissatisfaction with billing issues, including unclear fees and lack of currency conversion options.
- Users express frustration over poor support services, experiencing slow response times and limited assistance with inquiries.
What Are Recent G2 Reviews of Paddle?
"Paddle makes the hard, boring stuff easy"
Rating: 5.0/5.0 stars
— Kal S.
"Simple integration, clear documentation, and responsive customer support"
Rating: 4.0/5.0 stars
— William S.