G2

Kal S.

Software designer and developer

Small-Business (50 or fewer emp.)

11/1/2022

"Paddle makes the hard, boring stuff easy"

5/5

What do you like best about Paddle?

I have used the Paddle service as both a consumer (purchasing software through the platform) and a developer (using Paddle for my own website checkout). My experience from both sides of the fence has been excellent.

The team just goes above and beyond to make sure customers are happy. A while ago, I gave them some feedback on the UI. Now, in my experience, most companies (if they reply at all) will send a cut-and-paste response like, 'We appreciate your feedback and will pass it on to the team.' Not these guys… They sent a personal reply. Their UI team leader even gave up some of his time personally to walk me through improvements they are working on and invite further feedback. And I’m just a small customer—a tiny drop in the ocean—yet they listened, and talked with me like I was running a multi-million dollar company.

Full disclosure: They asked for this review, but I have no hesitation in offering it—with or without the €45 card! Review collected by and hosted on G2.com.

What do you dislike about Paddle?

The overlay checkout can sometimes take a little longer to load than I would like, but they have made improvements to it. Review collected by and hosted on G2.com.

What problems is Paddle solving and how is that benefiting you?

As a software developer and seller, the best thing about the platform is that I don't have to worry about all the details. Things like foreign currencies and international taxes are all handled automatically, which means I'm legally compliant (wonderful!) but without all the headaches of managing that stuff myself. Review collected by and hosted on G2.com.