Best ITSM Tool Implementation, Consulting, and Managed Services Providers - Page 3

E7 SOLUTIONS

E7 is a Michigan-based Atlassian Platinum Solution Partner that guides growth-minded companies through digital transformation. We are focused on improving collaboration, productivity, and efficiency. As transformation enablers, E7 is highly specialized in all aspects of service management and platform migrations.

Encepta

Encepta provides highly configurable software for communications outside plant owners to better understand the condition of their infrastructure and manage the associated business process or workflow.

Engler IT

Engler IT is a trusted Managed Service Provider (MSP) delivering advanced IT, cybersecurity, and compliance solutions to public sector agencies, schools, nonprofits, and growing businesses. Founded in 2004, Engler IT has become a recognized partner for organizations seeking to strengthen their technology infrastructure, secure sensitive data, and streamline operations through scalable, cost-effective IT services. Who We Serve: K–12 Schools & Higher Education – Network security, student data protection, classroom technology support. Public Sector & Government Agencies – Compliance-driven IT, cybersecurity frameworks, and cooperative contract procurement (1GPA, etc.). Police, Fire, and Emergency Services – Mission-critical IT infrastructure with zero tolerance for downtime. Commercial & Nonprofit Organizations – Growth-focused IT strategies with predictable costs and proactive support.

Average Rating: 5.0/5.0

Total Reviews: 1

Entara

Founded in 2001, Entara, formerly YJT Solutions, is an eXtended Service Provider (XSP) focused on providing cutting edge technology and cyber security solutions to companies in regulated industries, including the financial sector. With our roots in providing service to the electronic trading market, we are known for growing with the pace of technological change and the developing security needs of our clients. We have redefined ourselves - and our industry - and created a new class of service providers, XSPs, because we recognize that MSPs and MSSPs are no longer what our clients need. Downward pressure from both regulators and insurance providers convinced us that it was time to integrate our IT and cyber security offerings and deliver strategic, future facing solutions for our clients. We are doubling down on making investments in our future to better serve our clients by: Meticulously evaluating new toolsets and security solutions and selecting and integrating the best ones into our service management platform Putting a larger emphasis on cyber security while also evaluating the line between usability and security Hiring tomorrow’s leaders and giving them the opportunities and resources to grow Building a first-class bridge comprised of tools, people, processes, and culture where IT integrates into your business and drives automation and innovation We firmly believe that our industry is constantly on a journey of change, and we are passionate about staying in front of it. We invite you to journey with us.

Average Rating: 5.0/5.0

Total Reviews: 3

Entrada

Entrada is focused on helping customers modernize their data + AI capabilities leveraging the Databricks platform.

ESP Global Services

ESP Global Services is a leading provider of IT support and managed services, offering highly tailored solutions designed to meet the unique needs of businesses worldwide. With a deep understanding of the challenges faced across various industries, ESP works to optimise efficiency and enhance effectiveness through a comprehensive suite of services. From end-user contact to issue resolution, ESP delivers a seamless service experience that maximises business performance. Operating a global IT Help Desk in strategically positioned regions, ESP provides 24/7 multilingual support, underpinned by ISO and ITIL 4 service management standards. Whether through remote, hybrid, or outsourced support models, ESP ensures that organisations can meet their service objectives and deliver world-class support to their customers. The company’s service offerings include a global IT service desk, field and onsite support, project management, hardware lifecycle management, and more. With over 30 years of experience, ESP’s expertise spans critical environments, including aviation, enterprise IT, retail and ServiceNow solutions. Their global team of professionals ensures reliable, secure, and customer-centric IT operations, helping businesses stay competitive in an increasingly digital world.

FlyForm

Since our founding in 2017, we’ve delivered the very best of the ServiceNow platform for our clients, from exceptional business outcomes to outstanding citizen, employee and client experiences. We are a privately owned, pure-play ServiceNow partner with Elite status and we consistently rank among the highest CSAT scores in the global ServiceNow ecosystem. Our goal is simple: To innovate NOW for a better tomorrow – and provide you with the ultimate ServiceNow partner experience.

Fourth Dimension

Over the last 30 years, teams at Fourth Dimension Technologies have worked with a wide range of technologies and have served customers from banking, manufacturing, retail, software services, telecom, service industry, and BPO. A whole spectrum of the Services (Managed Services, Monitoring as a Service, Managed Security Services and Outsourcing for MSP’s) and Solutions (Infrastructure Design, Integration, Optimization and Information Protection & Lifecycle Management) are carefully combined under our four mainstays below to deliver a fit-for-purpose solution

Foxbox

Foxbox Digital is an award-winning engineering-focused product development agency based in Chicago

Framework IT

Framework IT is a managed IT services provider (MSP) that delivers outsourced IT support, strategic technology consulting, and enterprise-grade cybersecurity as a unified service for small and mid-sized businesses. Founded in 2008 and headquartered in Chicago, Illinois, Framework IT serves over 4,000 users across more than 300 organizations, primarily businesses with 10 to 200 employees. The company operates as a full IT department replacement or as a co-managed extension of an existing internal IT team. Its 41 full-time, U.S.-based employees include 30 engineers holding 70+ industry certifications spanning Microsoft, Cisco, AWS, and cybersecurity disciplines. Framework IT supports clients in the Chicago metro area, surrounding suburbs, the greater Midwest, and nationwide through remote support. Framework IT's core service plans include: Managed IT (Standard): Full IT department replacement with unlimited remote and onsite support, virtual CIO (vCIO) services, proactive monitoring, vendor coordination, and a comprehensive cybersecurity stack included at no additional cost. Co-Managed IT: The same service stack delivered alongside an organization's internal IT team, with a defined monthly block of support hours and clear role delineation. Enhanced Managed IT: Everything in the Standard plan plus unlimited project work, removing the need for separate scoping or approval on infrastructure projects. A central differentiator is the Business Optimization Framework, a tiered pricing model that decreases an organization's monthly fee as it adopts data-driven IT best practices. Clients on the Business Optimization Process average a 40%+ reduction in IT issues and 30% faster resolution times. Every managed services agreement includes a layered cybersecurity stack: AI-powered endpoint detection and response, 24/7/365 SOC monitoring, advanced email security, security awareness training with simulated phishing, MFA enforcement, dark web monitoring, SIEM logging, vulnerability scanning, and encrypted backup with anti-ransomware protection. This stack meets over 97% of cyber liability insurance requirements. Additional service lines and capabilities include: AI Services: Strategy, implementation, and responsible governance through a partnership with an enterprise-grade, SOC 2/SOC 3 certified AI platform offering secure AI chat, workflow automation, and intelligent phone agents. Cloud Communications: UCaaS, call center, and contact center solutions. Strategic Consulting: IT budgeting, policy development, M&A technology integration, and office relocations. Cybersecurity Assessments: Penetration testing and advanced security evaluations beyond the included stack. Each client is assigned a dedicated account team, including a vCIO for strategic planning, a Service Manager, a Client Lead Engineer, a Proactive Infrastructure Engineer, and a dedicated Help Desk Pod. vCIOs receive no sales commissions, so their recommendations are aligned solely with the client's interests. Framework IT backs its services with 11 partnership guarantees, including a 30-day money-back guarantee, a 100% satisfaction guarantee, measurable IT issue reduction, and no surprise billing. Industries served include financial services, healthcare, professional services, multi-location businesses, family offices, and others.

Fusion5 Australia

Our expertise covers all your key functional areas, including Enterprise Resource Planning, HR / Payroll, Customer Experience, Customer Relationship Management, IT Service Management, and Infrastructure.

GDC Services

Located in the heart of Southeast Europe (SEE), at the crossroads of Europe, the Middle East, and Africa, GDC Services is an IT services company with 300+ experts focused on helping organizations and enterprises get sustainable results through the use of technologies. Officially established in April 2016, GDC Services & Solutions is a dynamic IT Services and Consulting provider with a strong expertise in delivering multiple implementation projects and IT services to customers from different sectors of economy including retail, transportation, finance, manufacturing, oil & gas. We provide a wide gamut of IT services under both outstaffing and service delivery models, including but not limited to: - Multilingual Service Desk (English, German, French, Russian, Czech, Slovakian, Hungarian, Turkish, Serbian, Croatian, Slovenian, Bulgarian, etc.) - Digital Workplace Services (OS Lifecycle Management, Endpoint Management, Microsoft Enterprise Workspace) - Hybrid IT, Network and Security Services (24x7 Cloud/On-Premise/Hybrid IT Infrastructure Management, Cyber Security, DevOps for Dev Teams) - Application Services (Software Development & Integration, Enterprise Application Implementation, Independent Testing, Managed Services) - Digital Transformation Services (Agile Transformation, AI & Machine Learning, Data & Analytics, RPA, IoT) - Project, Program and Portfolio Management Learn more about us at our site: https://gdc-services.com/

Average Rating: 5.0/5.0

Total Reviews: 1

GHA Technologies Inc.

GHA Technologies, Inc. is a nationally expanding network, computer reseller and systems integrator with offices nationwide. GHA is listed as the 18th largest private corporation in Arizona. We sell HP, Dell, IBM, Lenovo, Nimble, EMC, NetApp, Sony, Apple, VMware, Samsung, Fujitsu, APC, Symantec, Panasonic, Microsoft, Intel, Cisco, and all the latest storage, datacenter, virtualization, cloud, security, VoIP, wireless, video and identification technologies.

Average Rating: 5.0/5.0

Total Reviews: 1

Hectae Analytics and Software Solutions

Hectae Analytics and Software Solutions (Haass.io) is a Freshworks Platinum Partner and certified System Integrator specializing in the sale, implementation, and ongoing support of Freshworks products with deep expertise in Freshservice (IT Service Management) and Freshdesk (Customer Support). We help organizations move from evaluation to a fully optimized Freshworks instance, covering: Implementation: Tailored setup and configuration of Freshservice and Freshdesk based on your workflows, from quick-start deployments to complex, enterprise-scale rollouts. Data Migration: Secure, structured migration of your existing tickets, assets, and customer data into Freshworks with minimal disruption to daily operations. Integrations & Custom Development: Connecting Freshworks with your existing tech stack (CRM, ITSM, communication tools, etc.) through native and custom integrations. Ongoing Support & Consulting: Long-term optimization, workflow automation, and strategic guidance aligned to your business goals. We serve clients across retail, healthcare, e-commerce, education, and finance, helping them reduce technology adoption costs and improve service delivery through efficient, well-configured Freshworks deployments. Headquartered in Chennai, India, with an expanding presence in the Middle East & Africa, our certified consultants bring hands-on Freshworks platform expertise to every engagement from first implementation to long-term account growth.

Hypernerd

HyperNerd, established in 2007, specializes in delivering cost-effective and efficient technical solutions tailored to a diverse clientele. With over a decade of experience, the company offers a comprehensive suite of services designed to address and resolve a wide range of technical challenges. Key Features and Functionality: - Technical Support: Ensures the longevity and optimal performance of both new and aging computer systems, providing timely repairs and maintenance to minimize downtime. - Network Management: Maintains the seamless operation of complex computer networks, allowing clients to focus on their core activities without technical interruptions. - System Integration & Migration: Facilitates the transition to modern technologies by overcoming technical barriers, enabling businesses to adopt state-of-the-art solutions and integrate cloud services effectively. Primary Value and Solutions Provided: HyperNerd is committed to offering transparent and honest services that empower clients to understand and overcome their technical issues. By working across various industries—including government, entertainment, healthcare, and design—the company has developed a versatile toolkit of solutions. This adaptability ensures that every client receives personalized support, maximizing the value of their investment and enhancing overall operational efficiency.