Framework IT is a managed IT services provider (MSP) that delivers outsourced IT support, strategic technology consulting, and cybersecurity services as a unified partnership for small and mid-sized businesses. Founded in 2008 and headquartered in Chicago, Illinois, the company is privately owned by its executive leadership team with no private equity backing. Framework IT supports over 4,000 users across more than 300 organizations, primarily serving businesses with 10 to 200 employees in the Chicago metro area, greater Midwest, and nationwide through remote support. The company's service model is built around three pillars: IT Support, IT Strategy, and IT Security. Framework IT offers full IT department replacement, co-managed IT for organizations with internal teams, and an enhanced plan that includes unlimited project work. Its 41 full-time, U.S.-based employees include 30 engineers holding 70+ industry certifications, with an average tenure of 5+ years per engineer. Key features and differentiators include: Business Optimization Framework: A pricing model that decreases monthly fees as organizations adopt data-driven IT best practices. Clients on the optimization process average a 40%+ reduction in IT issues and 30% faster resolution times. Enterprise-Grade Cybersecurity Included: Every managed services agreement includes a layered security stack at no additional cost, covering AI-powered endpoint detection, 24/7/365 SOC monitoring, advanced email security, security awareness training, MFA enforcement, dark web monitoring, SIEM logging, and encrypted backup with anti-ransomware protection. This stack meets over 97% of cyber liability insurance requirements. Dedicated Account Teams: Each client is assigned a named team including a Virtual CIO (vCIO) for strategic planning, a Service Manager, a Client Lead Engineer, a Proactive Infrastructure Engineer, and a dedicated Help Desk Pod. vCIOs receive no sales commissions. AI Services: Through a partnership with an enterprise-grade, SOC 2/SOC 3 certified AI platform, Framework IT provides secure AI chat, workflow automation, and intelligent phone agents, along with a structured adoption framework for responsible AI use. 11 Partnership Guarantees: These include a 30-day money-back guarantee, a 100% satisfaction guarantee, measurable IT issue reduction, no surprise billing, and live-answered calls during support hours. Additional service lines include cloud communications (UCaaS, call center, contact center), cloud infrastructure, cybersecurity assessments, strategic consulting, telephony and data services, lifecycle management, and physical infrastructure. Industries served include financial services, healthcare, professional services, multi-location businesses, family offices, and nonprofits. Framework IT has been recognized as an MSP501 winner by Channel Futures (2015, 2022, 2024), named Best Managed IT Services Provider in Chicago by Expertise.com (2020-2024), and honored as one of the Best and Brightest Places to Work in the Nation (2019-2024). The company is a 7-time Inc. 500/5000 honoree. Further details on services, client resources, and support access are available at frameworkit.com.