Best IT Service Management Tools - Page 8

Startly

Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing.

Average Rating: 3.9/5.0

Total Reviews: 6

Sunrise ITSM

With over 30 years of industry experience, we offer service desk software designed to adapt seamlessly to your organisation's needs. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a mark of quality and reliability that only two vendors in the market possess. What sets us apart is our unparalleled suite of over 30 configurable modules, empowering businesses to tailor their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software streamlines IT processes with unmatched efficiency. We are service desk people! Our Sunrisers have worked on service desks, managed service desks, built service desks, and even audited and improved service desks. Now, we are building service desk and IT service management solutions and services to help those people close to our hearts.

Average Rating: 3.5/5.0

Total Reviews: 1

24Cevent

24cevent is an incident management Saas that performs automatic alerting in real-time. 1. Integrate any alarm through a simple API. 2. Route your alarms to diferent on-call teams 3. Notify them through different channels such as: phone, email, whatsapp, telegram, hangout, teams, etc. Key features: - fully customize notification messages - powerfull text-to-speech with human digital voices, available in multiple languages and with embedded translation system for companies with employees around the world. - Multi-language notification - Escalation policies - SLA break notification - SLA Reports Find us by searching 24Cevent for more

AiFlo

AiFlo is a unified **agentic service management platform** that integrates ITIL-aligned **ITSM, ITAM, and help desk solutions** into a single, AI-powered ecosystem. As a **"done-for-you" solution**, it utilizes a Master Orchestrator to dispatch autonomous sub-agents that are custom-trained on your specific company runbooks and policies rather than generic templates. The platform’s core capabilities include: * **Agentic ITSM:** Automates **incident, problem, and change management** workflows, using AI to auto-triage, route, and resolve issues without human queuing. * **Proactive ITAM:** Governs the entire **IT asset lifecycle** with real-time discovery and tracking of hardware, software, and cloud instances, all linked within a dynamic CMDB. * **Zero-Portal Help Desk:** Delivers support directly within **Microsoft Teams or Slack**, allowing a Universal AI Agent to autonomously **resolve 65%+ of support requests** in the flow of work. By replacing high-friction manual processes with self-healing workflows, AiFlo achieves a **40% reduction in ticket volume** and an **8x faster Mean Time to Resolution (MTTR)**, typically delivering a full ROI within 3 to 6 months.

AOS

Aranda

AskMe Desk

B-One

B-One is HashOPS' flagship product, a groundbreaking asset management platform designed to empower businesses across industries. B-One is not just a software solution; it's a transformative approach to managing assets intelligently, efficiently, and strategically. B-One leverages state-of-the-art technologies such as AI, machine learning, and data analytics to offer a comprehensive suite of features tailored to meet the unique needs of modern enterprises.

BVQ

Businesses are increasingly expecting more from their IT infrastructure. The requirements include speed, high availability, and efficiency combined with simple administration. There are a number of tools for this, but BVQ stands out in many respects. BVQ is the cockpit for your IT systems. BVQ visualizes your infrastructure in a clear and logical end-to-end view and facilitates the connection to ITSM, reporting, and BI solutions thanks to its central position.

BYKT

Canfigure

Canned Responses Pro

Canned Responses Pro Templates for Jira is a powerful tool designed to enhance productivity and efficiency within Jira by enabling users to create, manage, and utilize dynamic response templates. This application is particularly beneficial for service desk teams and support agents who frequently handle repetitive queries, allowing them to respond swiftly and consistently to common issues. By automating routine communications, teams can focus more on complex tasks, thereby improving overall service quality and reducing response times. Key Features and Functionality: - Dynamic Templates: Create an unlimited number of customizable templates enriched with rich text formatting, including links, images, and code, without the need for markup. - Smart Suggestions: Leverage AI-powered smart replies to provide quick and accurate responses, enhancing the efficiency of support interactions. - Automated Actions: Trigger automated actions with templates, such as sending Slack notifications or updating issue statuses, to streamline workflows and reduce manual effort. - Advanced Visibility Permissions: Control access to templates with advanced permissions at global, project, group, and personal levels, ensuring that the right team members have appropriate access. - Attachments in Templates: Enhance responses by including various file types, such as images, GIFs, videos, and PDFs, directly within templates for more detailed instructions. - Free Browser Extension: Utilize a complimentary Chrome extension for seamless integration and quicker access to templates within Jira. Primary Value and Problem Solved: Canned Responses Pro Templates for Jira addresses the challenge of repetitive communication in service management by providing a robust solution for creating and managing response templates. This leads to significant time savings, as teams can quickly insert pre-defined responses, ensuring consistency and accuracy in communications. By automating routine tasks and standardizing replies, the application enhances productivity, reduces response times, and allows support teams to dedicate more time to complex issues, ultimately improving customer satisfaction and service quality.

CavaIt

One link for everything your business is asked to prove.

Cayzu Help Desk

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents.

Average Rating: 4.2/5.0

Total Reviews: 10

Ceeview

Ceeview is an all-in-one solution for monitoring services and business processes to ensure high service availability, reduce outages and loss of income.

Average Rating: 4.0/5.0

Total Reviews: 1