Best IT Service Management Tools - Page 15

Servicely

Servicely is the AI-native service management platform where AI agents do the work, a complete ITSM and Enterprise Service Management (ESM) platform that combines the system of record and the system of action in one product. Legacy service management platforms log tickets, route queues and manage work. Servicely resolves it. AI agents embedded across the platform classify and triage requests, summarise incidents, retrieve knowledge, recommend resolutions, trigger workflows, update records and complete fulfilment inside governed, auditable enterprise workflows with humans in the loop where you want them. The result: faster resolution, less manual admin, lower cost of service delivery, and a platform you configure without armies of consultants. Full-function ITSM ITIL-aligned Incident, Problem, Change, Request, Knowledge, Service Catalogue, CMDB and SLA management production-ready out of the box, extended without code. Enterprise Service Management on one platform Run every service team on the same platform and data model: IT Service Management (ITSM), IT Asset Management (ITAM), HR Service Delivery, Customer Service Management (CSM), Project Portfolio Management (PPM), Security Operations, Risk Management, and Vendor & Contract Management. AI agents that do the work Always-on AI agents deliver self-service to employees and customers, resolve or triage requests autonomously, and proactively identify and act on problems cutting ticket volume and operational cost, not just deflecting questions. Generative AI in every workflow An AI copilot for every service agent: summarise tickets, draft responses, generate knowledge articles and surface next-best actions, grounded in your own data with Retrieval Augmented Generation for accuracy. Orchestration & automation Automate actions inside the platform and across integrated systems. Eliminate swivel-chairing and low-value work, and build complex multi-system automation without scripting. No-code / low-code/ vibe-code configuration Fully configurable from a field change to a custom application. Workflow builder, forms, business rules and app builder let service teams ship changes in days, not quarters. Unified self-service portal One portal for every enterprise service. Employees and customers log requests, resolve incidents and find answers with AI agents resolving the majority before they ever reach a queue. Enterprise-grade integrations & governance Native integrations plus REST API to your key business applications, with AI actions running across them. Single-tenant architecture, role-based access, full audit trails and governed AI controls for enterprise assurance. Servicely is trusted by enterprise organisations across APACV. UK/EU and North America to replace legacy ITSM tools with AI-native service management delivering enterprise capability without the legacy cost and complexity.

Service Manager

ServiQ by terrasecure

ServiQ modernizes IT support with AI-powered ticketing, workflow automation, service tracking, and intelligent assistance—helping teams resolve requests faster and deliver a better support experience.

ServitechCloud

Set3 Solutions Limited

With over two decades of expertise at Set3 Solutions, your local UK ManageEngine Technology Partner, we assist hundreds of UK customers each year in making sense of ManageEngine applications, software and services.

SEWA IT Service Management

SEWA IT Service Management (ITSM) is a modern, AI-powered service management solution designed to help organizations automate, orchestrate, and optimize service delivery across IT and business functions. SEWA provides a comprehensive set of ITSM capabilities including - Incident Management - Service Request Management - Problem Management - Change Management - SLA Management - Approval Management - Knowledge Management - Service Catalog - Workflow Automation. The platform enables organizations to standardize service processes, improve response times, and deliver consistent service experiences through a centralized and configurable environment. Unlike traditional ticketing systems, SEWA follows a platform-first approach, allowing organizations to build custom workflows, applications, portals, and business services on the same foundation. Through low-code configuration capabilities, teams can rapidly adapt processes to changing business requirements without extensive development effort. SEWA incorporates AI-powered capabilities such as virtual assistants, intelligent workflow automation, conversational service experiences, and decision-driven orchestration to reduce manual effort and improve operational efficiency. The platform also provides integration capabilities and extensible APIs to connect with external business systems and enterprise applications. Key benefits include: Faster incident and request resolution Improved SLA compliance Increased service desk productivity Enhanced employee and customer experience Reduced manual effort through automation Rapid workflow and application development Scalable enterprise-grade architecture SEWA is ideal for organizations seeking a flexible and intelligent service management platform that can evolve beyond ITSM into a broader Enterprise Service Management (ESM) strategy. Key Features: Incident Management Service Request Management Problem Management Change Management Service Catalog SLA Management Approval Engine Knowledge Management Workflow Automation Self-Service Portal AI Virtual Assistant (SIA Chat) Low-Code Application Development Analytics & Reporting Integration APIs Multi-Tenant Architecture Role-Based Access Control Enterprise Service Management Foundation SEWA's strongest differentiator: AI-powered service management on a unified platform rather than a standalone ticketing system.

Signal9

Before the incident, there are alerts. Signal9 is a Signal Operations platform that helps teams manage alerts, on-call response, and operational automation in one place. Ingest alerts from your existing monitoring tools, coordinate response through integrated escalation and on-call workflows, and automate repetitive operational tasks using backtesting, shadow mode, and AI-driven recommendations.

SLA Time and Report for Jira

SmartITSM

SM IT Monitoring

Snipe-IT for Jira

Snipe‑IT for Jira brings your Snipe‑IT asset data directly into Jira and Jira Service Management, making ITSM and ITAM workflows smoother and more transparent. Support teams can view, search, and update assets right from an issue, while customers can easily select their assigned devices when submitting requests. With full visibility into asset details, history, and custom fields, teams reduce tool‑switching, improve accuracy, and resolve issues faster.

Starhive

Starhive is an asset management and CMMS system for teams to bring order to their asset chaos. By unifying all your asset data and to-dos in one place, maintenance, renewals, and restocks can be handled proactively. Our cloud-based software is flexible and scalable, promoting high asset data accuracy. Starhive excels with complex assets, assets with critical dependencies, and customisable user interfaces to help your colleagues adopt new processes.

STATE3 Enterprise

STATE3 Enterprise (S3E) is an integrated platform designed to streamline IT management by connecting technology, people, and business processes within an organization. It offers a unified source of truth, enabling organizations to anticipate challenges, optimize investments, and make informed decisions grounded in comprehensive data. S3E encompasses five core capabilities: 1. **IT Financial Management (ITFM):** This feature allows organizations to track technology expenditures, manage contracts and vendors, and identify areas of duplication and waste. By providing full visibility into vendor relationships and contract renewals, ITFM helps optimize resource allocation and financial planning. 2. **Change Process Management:** S3E facilitates efficient change management by integrating workflows, approvals, and impact assessments. Organizations can define change workflows, assign tasks and approvers, and assess the ripple effects of proposed changes across various entities. This structured approach minimizes disruptions and accelerates approval processes during transformations. 3. **Application Portfolio Management (APM):** APM enables organizations to rationalize their application landscape by mapping applications to business capabilities. It identifies gaps, redundancies, and consolidation opportunities, providing a comprehensive inventory of applications and their interactions with infrastructure and business processes. This insight supports informed decisions regarding application modernization and optimization. 4. **Risk Management:** S3E offers proactive risk insights to enhance security, compliance, and resilience across IT and business environments. Organizations can assign risks to specific entities, track ownership, document treatments, and utilize customizable risk matrices. The platform's risk dashboard provides analytical tools to monitor and address potential vulnerabilities effectively. 5. **IT Service Management (ITSM):** This capability aligns IT services with business needs by offering a complete view of services, infrastructure, and their interdependencies. S3E's ingestion engine integrates data from on-premises, cloud, and hybrid sources, creating a single source of truth for applications and infrastructure. Interactive maps and models facilitate visualization of technology relationships, aiding in operational efficiency and downtime reduction. An additional layer of S3E is its AI integration through the Model Context Protocol (MCP). This feature allows organizations to query their data using natural language, enabling AI assistants to provide answers grounded in the organization's data. The AI layer supports various large language models, ensuring flexibility and adaptability to different AI tools. S3E's architecture emphasizes continuous data integration and validation. Its ingestion engine pulls data from diverse sources, while a rules engine processes and proposes actions, distinguishing between automated and manual interventions. This approach ensures that the platform remains a reliable and current source of information, supporting various organizational functions such as enterprise architecture, service catalog management, operational reporting, and cybersecurity hygiene. By bridging the gap between business operations and underlying technology, STATE3 Enterprise empowers organizations to manage complexity, reduce risk, and align IT services with strategic objectives, ultimately enhancing overall operational effectiveness. ([state3.co.nz](https://www.state3.co.nz/state3enterprise/?utm_source=openai))

STEG E-GENE ITSM

E-GENE ITSM Solution which is built on No-code platform leads to efficiency and productivity gains.

StrataDesk