Total Products under this Category: 238
Last updated: September 01, 2026
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, Freshservice, Remote Monitoring and Management, ClickUp, monday service, and Autotask.
Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=clickup&focus%5B%5D=monday-service&focus%5B%5D=autotask)
With over two decades of expertise at Set3 Solutions, your local UK ManageEngine Technology Partner, we assist hundreds of UK customers each year in making sense of ManageEngine applications, software and services.
SEWA IT Service Management (ITSM) is a modern, AI-powered service management solution designed to help organizations automate, orchestrate, and optimize service delivery across IT and business functions. SEWA provides a comprehensive set of ITSM capabilities including - Incident Management - Service Request Management - Problem Management - Change Management - SLA Management - Approval Management - Knowledge Management - Service Catalog - Workflow Automation. The platform enables organizations to standardize service processes, improve response times, and deliver consistent service experiences through a centralized and configurable environment. Unlike traditional ticketing systems, SEWA follows a platform-first approach, allowing organizations to build custom workflows, applications, portals, and business services on the same foundation. Through low-code configuration capabilities, teams can rapidly adapt processes to changing business requirements without extensive development effort. SEWA incorporates AI-powered capabilities such as virtual assistants, intelligent workflow automation, conversational service experiences, and decision-driven orchestration to reduce manual effort and improve operational efficiency. The platform also provides integration capabilities and extensible APIs to connect with external business systems and enterprise applications. Key benefits include: Faster incident and request resolution Improved SLA compliance Increased service desk productivity Enhanced employee and customer experience Reduced manual effort through automation Rapid workflow and application development Scalable enterprise-grade architecture SEWA is ideal for organizations seeking a flexible and intelligent service management platform that can evolve beyond ITSM into a broader Enterprise Service Management (ESM) strategy. Key Features: Incident Management Service Request Management Problem Management Change Management Service Catalog SLA Management Approval Engine Knowledge Management Workflow Automation Self-Service Portal AI Virtual Assistant (SIA Chat) Low-Code Application Development Analytics & Reporting Integration APIs Multi-Tenant Architecture Role-Based Access Control Enterprise Service Management Foundation SEWA's strongest differentiator: AI-powered service management on a unified platform rather than a standalone ticketing system.
Before the incident, there are alerts. Signal9 is a Signal Operations platform that helps teams manage alerts, on-call response, and operational automation in one place. Ingest alerts from your existing monitoring tools, coordinate response through integrated escalation and on-call workflows, and automate repetitive operational tasks using backtesting, shadow mode, and AI-driven recommendations.
Snipe‑IT for Jira brings your Snipe‑IT asset data directly into Jira and Jira Service Management, making ITSM and ITAM workflows smoother and more transparent. Support teams can view, search, and update assets right from an issue, while customers can easily select their assigned devices when submitting requests. With full visibility into asset details, history, and custom fields, teams reduce tool‑switching, improve accuracy, and resolve issues faster.
Starhive is an asset management and CMMS system for teams to bring order to their asset chaos. By unifying all your asset data and to-dos in one place, maintenance, renewals, and restocks can be handled proactively. Our cloud-based software is flexible and scalable, promoting high asset data accuracy. Starhive excels with complex assets, assets with critical dependencies, and customisable user interfaces to help your colleagues adopt new processes.
STATE3 Enterprise (S3E) is an integrated platform designed to streamline IT management by connecting technology, people, and business processes within an organization. It offers a unified source of truth, enabling organizations to anticipate challenges, optimize investments, and make informed decisions grounded in comprehensive data. S3E encompasses five core capabilities: 1. **IT Financial Management (ITFM):** This feature allows organizations to track technology expenditures, manage contracts and vendors, and identify areas of duplication and waste. By providing full visibility into vendor relationships and contract renewals, ITFM helps optimize resource allocation and financial planning. 2. **Change Process Management:** S3E facilitates efficient change management by integrating workflows, approvals, and impact assessments. Organizations can define change workflows, assign tasks and approvers, and assess the ripple effects of proposed changes across various entities. This structured approach minimizes disruptions and accelerates approval processes during transformations. 3. **Application Portfolio Management (APM):** APM enables organizations to rationalize their application landscape by mapping applications to business capabilities. It identifies gaps, redundancies, and consolidation opportunities, providing a comprehensive inventory of applications and their interactions with infrastructure and business processes. This insight supports informed decisions regarding application modernization and optimization. 4. **Risk Management:** S3E offers proactive risk insights to enhance security, compliance, and resilience across IT and business environments. Organizations can assign risks to specific entities, track ownership, document treatments, and utilize customizable risk matrices. The platform's risk dashboard provides analytical tools to monitor and address potential vulnerabilities effectively. 5. **IT Service Management (ITSM):** This capability aligns IT services with business needs by offering a complete view of services, infrastructure, and their interdependencies. S3E's ingestion engine integrates data from on-premises, cloud, and hybrid sources, creating a single source of truth for applications and infrastructure. Interactive maps and models facilitate visualization of technology relationships, aiding in operational efficiency and downtime reduction. An additional layer of S3E is its AI integration through the Model Context Protocol (MCP). This feature allows organizations to query their data using natural language, enabling AI assistants to provide answers grounded in the organization's data. The AI layer supports various large language models, ensuring flexibility and adaptability to different AI tools. S3E's architecture emphasizes continuous data integration and validation. Its ingestion engine pulls data from diverse sources, while a rules engine processes and proposes actions, distinguishing between automated and manual interventions. This approach ensures that the platform remains a reliable and current source of information, supporting various organizational functions such as enterprise architecture, service catalog management, operational reporting, and cybersecurity hygiene. By bridging the gap between business operations and underlying technology, STATE3 Enterprise empowers organizations to manage complexity, reduce risk, and align IT services with strategic objectives, ultimately enhancing overall operational effectiveness. ([state3.co.nz](https://www.state3.co.nz/state3enterprise/?utm_source=openai))
E-GENE ITSM Solution which is built on No-code platform leads to efficiency and productivity gains.
Symphona Resolve is an advanced exception management solution designed to automate error resolution and streamline business operations. By integrating artificial intelligence and machine learning, it identifies, analyzes, and addresses exceptions across various processes, reducing manual intervention and enhancing operational efficiency. Key Features and Functionality: - Automated Exception Handling: Detects and resolves errors in real-time, minimizing downtime and operational disruptions. - AI-Powered Analysis: Utilizes machine learning algorithms to analyze patterns and predict potential exceptions before they occur. - Seamless Integration: Easily integrates with existing systems, ensuring a smooth transition and compatibility with current workflows. - Customizable Workflows: Allows businesses to tailor exception management processes to their specific needs and industry requirements. - Comprehensive Reporting: Provides detailed reports and insights into exception trends, aiding in continuous improvement and decision-making. Primary Value and User Benefits: Symphona Resolve addresses the common challenge of managing operational exceptions by automating error detection and resolution. This leads to increased efficiency, reduced operational costs, and improved accuracy in business processes. By minimizing manual intervention, organizations can focus on strategic initiatives, enhance customer satisfaction, and maintain a competitive edge in their industry.
Symphona Serve is an AI-powered service request management solution designed to streamline and automate customer service operations. By integrating advanced automation tools, it enhances efficiency, reduces manual workloads, and ensures timely and effective support. Symphona Serve is part of the Symphona suite, a no-code AI business efficiency platform developed by SimplyAsk.ai. Key Features and Functionality: - Automated Ticketing and Assignment: Automatically generates and assigns service tickets, ensuring prompt attention to customer inquiries. - Centralized Dashboard: Provides a unified interface for managing service requests, tracking progress, and monitoring resolution statuses. - Integration with AI Agents: Seamlessly connects with Symphona Converse to enhance customer interactions through AI-powered agents. - No-Code Workflow Automation: Allows users to create and manage service workflows without any coding expertise, facilitating quick deployment and adaptability. Primary Value and Solutions Provided: Symphona Serve addresses the challenges of manual service request management by automating routine tasks, thereby reducing human error and operational costs. It empowers organizations to deliver faster, more reliable customer support, enhancing overall service quality. By eliminating tedious manual processes, businesses can focus on strategic initiatives, leading to increased productivity and customer satisfaction.
