# Best Genesys Consulting Services - Page 5 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Genesys consulting service providers specialize in implementing and optimizing the various offerings within the Genesys ecosystem. These service providers typically have significant expertise and experience helping businesses utilize the various products and features offered by Genesys. They can assist with its implementation, integration, customization, and administration or offer support. Businesses seeking to implement a Genesys product can enlist the provider’s assistance with processes like installation, troubleshooting, and employee training. Recruiting the help of a Genesys consultant can help reduce the hassles associated with major software development, overcome staffing challenges, and help teams scale faster to maximize their impact with Genesys. Genesys consulting service partners can include companies of varying sizes, ranging from individual consultants to larger, global consulting firms. Additionally, these partners can have expertise in multiple Genesys products (e.g., Cloud CX, Pointillist, etc.) or verticals (e.g., healthcare, financial services, etc.). To qualify for inclusion in the Genesys Consulting Services category, a services provider must: - Offer Genesys-specific consulting services - Demonstrate experience implementing offerings within the Genesys ecosystem ## How Many Genesys Consulting Services Products Does G2 Track? **Total Products under this Category:** 191 ### Category Stats (Jul 2026) - **Average Rating**: 4.24/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 18, 2026* ## How Does G2 Rank Genesys Consulting Services Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100+ Authentic Reviews - 191+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### JSCAPE MFT Server JSCAPE by Redwood is a secure managed file transfer (MFT) software designed for enterprise IT and security teams that need to consolidate file transfer infrastructure, meet strict compliance requirements and maintain full visibility over every file movement. It replaces fragmented tools and manual processes with one automated, scalable solution across internal systems, trading partners and cloud environments. The solution is primarily used at large enterprises in financial services, healthcare, manufacturing, government and other regulated industries. JSCAPE supports the broadest range of file transfer protocols available in a single MFT solution — SFTP, FTP/S, HTTP/S, AS2, OFTP2, WebDAV and more — and deploys on any platform in any environment: on-premises, cloud, hybrid, containerized or SaaS. Key features and capabilities include: – Security posture backed by active third-party certifications other MFT providers don't typically hold, including SOC 2 Type 1 and Type 2, ISO 27001, Drummond Certified™, and FIPS 140-2 and 140-3 validated encryption. – Quarterly penetration testing, annual third-party audits, full audit trails, MFA, SSO/SAML and DMZ proxy capabilities. – 100+ no-code and low-code workflow templates for trigger-based, event-driven and time-based automations. – Native integrations for AWS, Microsoft Azure, Google Cloud, IBM Cloud, CyberArk, Dropbox, RunMyJobs and more. REST API and Open API support extend connectivity to any enterprise system. – Automated failover, load balancing and active-active server redundancy, with proactive load testing and network scanning. – 24/7/365 technical support via phone, email and web, with a 95.9% customer satisfaction rating and 8-minute median response time across all priority levels, included in every plan at no additional cost. JSCAPE is also part of Redwood Software, the leading orchestration platform for the enterprise, driving business transformation at the lowest total cost of ownership. Backed by 30 years of experience, the trust of more than 50% of the Fortune 50 and a culture of customer obsession, Redwood unleashes the human potential in your enterprise to focus on innovation, growth and what’s next. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1007045&secure%5Bchosen_at%5D=2026-07-20T12%3A31%3A24Z&secure%5Bdisplayable_resource_id%5D=1535&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=122228&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=122228&secure%5Bresource_id%5D=1007045&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-consulting-services%3Fpage%3D12&secure%5Btoken%5D=3a84f07891062ac04d848fc32da015ed3eabc0a6dd498f9ef32cd087ffeb8f31&secure%5Burl%5D=https%3A%2F%2Fmft.jscape.com%2Flp%2Fjscape%3Futm_source%3Dg2%26utm_medium%3Dlisting%26utm_campaign%3Dg2-clicks%26utm_content%3Dbook-demo&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Genesys Consulting Services Products in 2026? ### 1. [ITNAV-Pro Ltd.](https://www.g2.com/products/itnav-pro-ltd/reviews) ITNAV-Pro Ltd. is a software company specializing in advanced technological solutions and supplementary applications for Contact Centers. With over 20 years of experience, ITNAV has developed a deep understanding of the complexities and opportunities inherent in Contact Center operations. The company has a proven track record across various sectors, including healthcare, insurance, telecommunications, finance, retail, and government. Key Features and Functionality: - Contact Center Solutions: Comprehensive services encompassing self-service options, customer experience management, omni-channel support, video integration, recording, analytics, and unified communication. - ASQ Platform: A unique solution developed to meet the specific needs of the Israeli market, providing tools to optimize processes, manage information, and facilitate decision-making. - Voice Analytics: Implementation of platforms for voice and text analysis powered by artificial intelligence, offering insights into customer interactions and operator performance. - Cloud Solutions: Provision of private, secure, and backed-up cloud services in Israel, eliminating the need for on-site installations and supporting rapid deployment of solutions. - Integration Services: Expertise in integrating telephony systems, management interfaces, and cloud solutions with advanced technologies, tailored to customer requirements. Primary Value and Solutions Provided: ITNAV-Pro Ltd. empowers organizations to enhance customer acquisition, engagement, and retention by delivering exceptional service through innovative Contact Center solutions. By offering tailored, end-to-end services, ITNAV enables clients to optimize their operations, improve customer experiences, and achieve strategic business objectives. The company's commitment to technological innovation and deep industry expertise ensures that clients maintain a competitive edge in their respective markets. **Who Is the Company Behind ITNAV-Pro Ltd.?** - **Seller:** [ITNAV-Pro Ltd.](https://www.g2.com/sellers/itnav-pro-ltd) - **Year Founded:** 2013 - **HQ Location:** Petach-Tikva, IL - **LinkedIn® Page:** https://www.linkedin.com/company/itnavpro/ (41 employees on LinkedIn®) ### 2. [ITOCHU Techno-Solutions Corporation](https://www.g2.com/products/itochu-techno-solutions-corporation-itochu-techno-solutions-corporation/reviews) ITOCHU Techno-Solutions Corporation (CTC) is a leading Japanese systems integrator and comprehensive IT services provider. Established in 1972, CTC offers a wide range of services, including system consultation, design, development, operation, maintenance, and full outsourcing throughout all phases of the IT lifecycle. With a strong presence in Japan and offices in the United States, Singapore, and Malaysia, CTC partners with numerous global IT companies to deliver advanced solutions across various industries. Key Features and Functionality: - Systems Integration: CTC specializes in integrating complex IT systems, ensuring seamless operation and optimal performance for clients. - Cloud Services: Offers multi-cloud services and the CUVICmc2 cloud service, tailored for backbone systems, supporting clients' digital transformation initiatives. - Network Solutions: Provides large-scale network construction, including support for 5G networks with SDN/NFV technologies. - AI and Data Analytics: Delivers AI-related IT infrastructure, solutions for human resource development, and system verification services in multi-vendor environments. - IoT Platforms: Develops platforms for real-time data collection from sensors, facilitating storage, management, and analysis of data. - Security Services: Offers comprehensive cybersecurity solutions to protect clients' IT environments. Primary Value and Solutions for Users: CTC empowers businesses by providing end-to-end IT solutions that address the challenges of digital transformation. By leveraging advanced technologies and strategic partnerships, CTC enables clients to optimize operations, enhance security, and drive innovation. Their comprehensive services ensure that organizations can adapt to evolving technological landscapes, improve efficiency, and maintain a competitive edge in their respective industries. **Who Is the Company Behind ITOCHU Techno-Solutions Corporation?** - **Seller:** [ITOCHU Techno-Solutions](https://www.g2.com/sellers/itochu-techno-solutions) - **HQ Location:** Japan - **LinkedIn® Page:** http://www.linkedin.com/company/itochu-techno-solutions-corporation-ctc (733 employees on LinkedIn®) ### 3. [Iwatsu Electric Co., Ltd.](https://www.g2.com/products/iwatsu-electric-co-ltd/reviews) Iwatsu Electric Co., Ltd. offers comprehensive cloud-based solutions designed to optimize contact center operations. Leveraging decades of experience, Iwatsu provides tailored systems that enhance communication efficiency and customer engagement. Key Features and Functionality: - All-in-One Platforms: Iwatsu's solutions, including "Blue Luna Cloud," "Genesys Cloud CX," and "AVAYA," integrate essential contact center functionalities into a unified platform, facilitating seamless operations. - AI and Advanced Support: Incorporation of AI-driven tools such as AmiVoice CommunicationSuite and ForeSight Voice Mining enhances voice recognition and data analysis capabilities, improving service quality. - Custom Applications: Development of proprietary applications tailored to diverse industry needs ensures that clients receive solutions aligned with their specific operational requirements. - Omnichannel Support: The systems support various digital communication channels, including chat, voice bots, SMS, and social media platforms, enabling comprehensive customer interaction. - Hybrid Deployment Options: Clients can choose between cloud-based, on-premises, or hybrid system configurations, offering flexibility to meet unique business needs. Primary Value and Solutions Provided: Iwatsu's cloud solutions address common challenges in contact center management, such as persistent staffing shortages, the need for feature-rich systems, and business continuity planning. By offering scalable, secure, and efficient platforms, Iwatsu empowers businesses to enhance customer service, streamline operations, and adapt to evolving market demands. **Who Is the Company Behind Iwatsu Electric Co., Ltd.?** - **Seller:** [Iwatsu Electric Co., Ltd.](https://www.g2.com/sellers/iwatsu-electric-co-ltd) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - **Ownership:** TYO: 6704 ### 4. [Jathwa Technical for Information Technology Company Ltd.](https://www.g2.com/products/jathwa-technical-for-information-technology-company-ltd/reviews) Jathwa Technical for Information Technology Company Ltd. is a Saudi Arabian ICT firm with over 20 years of experience, specializing in Analytics, Customer Experience, Digital Transformation, and Smart Mobility solutions. The company offers a comprehensive suite of services, including data analytics, business intelligence, customer experience management, digital transformation consultancy, and mobile and web application development. Jathwa's primary value lies in enabling organizations to become data-driven, empowering them to make informed, timely, and accurate decisions based on data and analytics. By providing innovative digital solutions, Jathwa helps clients achieve business growth goals through reliable visual data about customer experiences, sentiments, and advice, establishing long-term partnerships and setting new standards in the industry. **Who Is the Company Behind Jathwa Technical for Information Technology Company Ltd.?** - **Seller:** [Jathwa Technical for Information Technology Company Ltd.](https://www.g2.com/sellers/jathwa-technical-for-information-technology-company-ltd) - **Year Founded:** 2001 - **HQ Location:** Riyadh, SA - **LinkedIn® Page:** http://www.linkedin.com/company/jathwa (48 employees on LinkedIn®) ### 5. [JourneyWorCX™](https://www.g2.com/products/journeyworcx/reviews) The JourneyWorCX framework leverages Servion's deep CX integration expertise and strategic platform partnerships with Genesys, NICE, and Cisco along with Servion’s Innovation partners Parloa, inQuba and Verint to turn complex, fragmented customer experiences into orchestrated, personalized journeys with ROI-driven outcomes. JourneyWorCX is Servion’s AI-powered customer journey orchestration solution that helps enterprises map, monitor, and optimize every interaction across digital and human channels. By combining journey mapping, agentic AI, and real-time analytics, it enables businesses to proactively identify friction points, engage customers before they are lost, and drive measurable improvements in loyalty, retention, and revenue. JourneyWorCX empowers organizations to deliver seamless, personalized experiences while enhancing agent productivity and overall CX performance. **Who Is the Company Behind JourneyWorCX™?** - **Seller:** [Servion](https://www.g2.com/sellers/servion-a32e165b-03f4-477d-9303-1ee372e0b401) - **Year Founded:** 1995 - **HQ Location:** Mount Laurel, New Jersey, United States - **Twitter:** @Servion (2,183 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/servion-global-solutions (1,202 employees on LinkedIn®) - **Phone:** +1 877-550-8527 ### 6. [Kanden CS Forum Inc.](https://www.g2.com/products/kanden-cs-forum-inc/reviews) Kanden CS Forum Inc. is a provider of comprehensive customer service solutions, specializing in call center operations, marketing services, and IT communication support. As a member of the Kansai Electric Power Group, the company leverages its extensive experience to deliver high-quality, tailored services that enhance customer satisfaction and operational efficiency. Key Features and Functionality: - Call Center Services: Offers flexible outsourcing options, including inbound and outbound call handling, adaptable to various business needs. - Marketing Services: Provides customized marketing solutions, including market research and analysis, to support strategic business decisions. - IT and Communication Services: Assists in digital transformation through services like voice bot implementation, LINE operation management, web development, and e-commerce site management. Primary Value and Solutions: Kanden CS Forum Inc. addresses the critical need for efficient and effective customer engagement by offering integrated solutions that streamline communication processes. Their services enable businesses to enhance customer interactions, improve operational workflows, and adapt to the evolving digital landscape, ultimately driving growth and customer loyalty. **Who Is the Company Behind Kanden CS Forum Inc.?** - **Seller:** [Kanden CS Forum](https://www.g2.com/sellers/kanden-cs-forum) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [KEEN BEST TECHNOLOGY LIMITED](https://www.g2.com/products/keen-best-technology-limited/reviews) KEEN BEST TECHNOLOGY LIMITED is a company based in Taiwan, specializing in advanced technological solutions. Their offerings encompass a range of products and services designed to meet the evolving needs of various industries. Key Features and Functionality: - Innovative Product Line: KEEN BEST TECHNOLOGY LIMITED provides a diverse array of cutting-edge products tailored to enhance operational efficiency and performance. - Comprehensive Services: The company offers end-to-end services, ensuring seamless integration and support for their technological solutions. - Customization: They focus on delivering customized solutions that align with the specific requirements of their clients. Primary Value and Solutions: KEEN BEST TECHNOLOGY LIMITED addresses the challenges faced by businesses in adopting and implementing new technologies. By offering innovative products and comprehensive services, they enable organizations to streamline operations, improve productivity, and stay competitive in a rapidly changing technological landscape. **Who Is the Company Behind KEEN BEST TECHNOLOGY LIMITED?** - **Seller:** [KEEN BEST TECHNOLOGY LIMITED](https://www.g2.com/sellers/keen-best-technology-limited) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 8. [Kerv Experience Limited](https://www.g2.com/products/kerv-experience-limited/reviews) Kerv Experience is a provider of cloud-based customer experience solutions, specializing in delivering personalized and dynamic interactions between businesses and their customers. With over 20 years of expertise, Kerv Experience partners with organizations to implement market-leading cloud contact center solutions that enhance customer insights, streamline integrations, and automate processes, ensuring exceptional service delivery at all times. Key Features and Functionality: - Genesys Cloud Integration: As the longest-standing Genesys Cloud Elite Partner in EMEA, Kerv Experience offers deep expertise in deploying and optimizing the Genesys Cloud platform, enabling businesses to fully leverage its capabilities. - AI-Powered Chatbots: Implementing AI-driven chatbots to provide 24/7 customer support, handling inquiries, completing transactions, and triaging complex requests efficiently. - CX Consultancy Services: Tailored consultancy to enhance contact center operations, leveraging the latest technological advancements and proven methodologies to improve customer experience. - Digital Customer Engagement: Facilitating seamless interactions across various digital channels, including SMS, web chat, WhatsApp, email, and social messaging platforms, to meet customers on their preferred platforms. - Managed Cloud Contact Center: Offering comprehensive management of cloud contact center operations, ensuring continuous improvement and optimal performance without the burden on internal resources. Primary Value and Solutions Provided: Kerv Experience empowers businesses to stay ahead in a competitive market by delivering exceptional customer experiences through the deployment of cloud, digital, and AI technologies. By focusing on personalized service, seamless integrations, and continuous improvement, Kerv Experience helps organizations build deep, dynamic relationships with their customers, ultimately driving customer satisfaction and loyalty. **Who Is the Company Behind Kerv Experience Limited?** - **Seller:** [Kerv Experience Limited](https://www.g2.com/sellers/kerv-experience-limited) - **Year Founded:** 2020 - **HQ Location:** London, England, United Kingdom - **LinkedIn® Page:** https://www.linkedin.com/company/kerv (612 employees on LinkedIn®) ### 9. [Know How SA](https://www.g2.com/products/know-how-sa/reviews) Know How S.A. is a Paraguayan company specializing in integrating advanced technological solutions to enhance business operations. With a focus on customer success, they offer a comprehensive suite of services, including technology consulting, software development, and digital marketing. By leveraging their expertise and industry insights, Know How S.A. empowers clients to streamline processes, optimize IT infrastructure, and achieve sustainable growth in today's competitive landscape. Their commitment to excellence and a customer-centric approach ensures tailored strategies and personalized support, helping businesses thrive in the digital age. Key Features and Functionality: - Technology Consulting: Providing expert advice to optimize IT infrastructure and align technology strategies with business goals. - Software Development: Creating bespoke software solutions tailored to meet specific client requirements. - Digital Marketing: Implementing effective marketing campaigns to enhance online presence and engagement. - Data Center Solutions: Offering high-availability infrastructure, disaster recovery, and business continuity services. - Unified Communications: Delivering integrated communication solutions for seamless collaboration. - Queue Management Systems: Optimizing customer service processes through efficient queue management. Primary Value and Solutions Provided: Know How S.A. addresses the critical need for businesses to adapt to rapidly evolving technological landscapes. By offering integrated solutions that encompass consulting, development, and marketing, they enable organizations to enhance operational efficiency, improve customer engagement, and drive sustainable growth. Their services are designed to solve challenges related to IT infrastructure optimization, process streamlining, and effective digital presence, ensuring clients remain competitive and resilient in the digital era. **Who Is the Company Behind Know How SA?** - **Seller:** [Know How SA](https://www.g2.com/sellers/know-how-sa) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 10. [Ktech Tecnologia Ltda.](https://www.g2.com/products/ktech-tecnologia-ltda/reviews) Ktech Tecnologia Ltda., established on February 16, 2017, is a Brazilian company specializing in custom computer programming services. Based in São Bernardo do Campo, São Paulo, Ktech focuses on developing tailored software solutions to meet the unique needs of its clients. Key Features and Functionality: - Custom Software Development: Ktech designs and implements bespoke software applications, ensuring alignment with clients' specific requirements. - Data Processing and Hosting: The company offers services in data processing and hosting, providing secure and efficient management of client data. - IT Consulting: Ktech provides expert consulting services, assisting businesses in optimizing their IT infrastructure and strategies. Primary Value and Solutions: Ktech Tecnologia Ltda. delivers personalized software solutions that address the distinct challenges faced by businesses. By focusing on custom development, data management, and strategic IT consulting, Ktech enhances operational efficiency and supports the growth of its clients. **Who Is the Company Behind Ktech Tecnologia Ltda.?** - **Seller:** [Ktech Tecnologia Ltda.](https://www.g2.com/sellers/ktech-tecnologia-ltda) - **HQ Location:** São Paulo, BR - **LinkedIn® Page:** https://www.linkedin.com/company/ktech-digital (30 employees on LinkedIn®) ### 11. [Kyndryl](https://www.g2.com/products/kyndryl/reviews) Kyndryl is a leading global provider of IT infrastructure services, specializing in designing, building, managing, and modernizing large-scale information systems. Established in 2021 following its spin-off from IBM, Kyndryl operates in over 60 countries, serving thousands of enterprise customers, including a significant portion of the Fortune 100. The company focuses on delivering mission-critical services that ensure operational excellence and continuous innovation for its clients. Key Features and Functionality: - Comprehensive IT Services: Kyndryl offers a wide range of services, including cloud solutions, security and resiliency, network and edge computing, digital workplace services, core enterprise systems, and applications, data, and AI services. - Strategic Partnerships: The company has established alliances with major technology providers such as Microsoft, AWS, Google Cloud, and Oracle, enabling it to deliver integrated and innovative solutions tailored to diverse business needs. - Advanced Automation and AI: Through platforms like Kyndryl Bridge, the company leverages AI-driven automation to optimize IT operations, enhance performance, and provide predictive analytics for proactive decision-making. - Industry-Specific Solutions: Kyndryl delivers customized services across various industries, including automotive, banking and financial services, healthcare, manufacturing, and retail, addressing unique challenges and driving sector-specific innovation. Primary Value and Solutions for Users: Kyndryl's primary value lies in its ability to ensure the reliability, security, and efficiency of clients' IT infrastructures while facilitating digital transformation. By offering end-to-end services and leveraging strategic partnerships, Kyndryl helps organizations modernize their operations, adopt cloud technologies, and implement AI-driven solutions. This comprehensive approach enables businesses to enhance customer experiences, improve operational agility, and maintain a competitive edge in their respective markets. **Who Is the Company Behind Kyndryl?** - **Seller:** [Kyndryl](https://www.g2.com/sellers/kyndryl-422311f1-3abc-4b7e-8258-b0e168e77941) - **Year Founded:** 2021 - **HQ Location:** New York, New York, United States - **LinkedIn® Page:** https://www.linkedin.com/company/kyndryl/ (58,432 employees on LinkedIn®) ### 12. [Like Water Solu√ß√µes de Communica√ß√£o LTDA](https://www.g2.com/products/like-water-solu-ss-es-de-communica-ss-o-ltda/reviews) Like Water Soluções de Comunicação LTDA is a Brazilian company specializing in digital communication solutions designed to enhance customer engagement and streamline business processes. Their flagship product, the Espresso LW platform, offers a comprehensive suite of tools for creating end-to-end customer journeys, integrating seamlessly with corporate systems, and providing advanced analytics. Key Features and Functionality: - iPaaS Integration: Facilitates connections with various corporate systems, including CRM, ERP, ITSM, and proprietary databases, through APIs and SOAP protocols. - Cloud-Based Management: Provides a high-availability cloud environment for strategy management and operations. - Analytical Dashboards and Reports: Delivers insightful analytics to monitor performance and inform decision-making. - CRM with Interaction Management: Offers tools for managing customer interactions and support tickets effectively. - Massive Template Campaigns: Enables the dispatch of templated messages based on predefined business rules. - Multi-Broker WhatsApp Support: Supports multiple WhatsApp brokers for enhanced communication flexibility. Primary Value and Solutions Provided: The Espresso LW platform empowers businesses to unify their digital communication channels into a single interface, transforming customer experiences and boosting results. By automating conversations with personalized virtual assistants, integrating with existing corporate systems, and offering 24/7 availability, the platform enhances operational efficiency and customer satisfaction. It also facilitates the creation of self-service bots, reducing response times and building stronger customer relationships. **Who Is the Company Behind Like Water Solu√ß√µes de Communica√ß√£o LTDA?** - **Seller:** [Like Water Solu√ß√µes de Communica√ß√£o LTDA](https://www.g2.com/sellers/like-water-solu-ss-es-de-communica-ss-o-ltda) - **Year Founded:** 2019 - **HQ Location:** São Paulo, BR - **LinkedIn® Page:** https://www.linkedin.com/company/likewatercs (4 employees on LinkedIn®) ### 13. [Locus Telecommunication, Inc. LTD](https://www.g2.com/products/locus-telecommunication-inc-ltd/reviews) Locus Telecommunication Inc., Ltd., established in 1999 and now a subsidiary of NTT DATA Corporation, is a leading system integrator in Thailand specializing in Customer Relationship Management , Customer Experience , and analytics solutions. With over two decades of experience, Locus offers a comprehensive range of IT services, including consulting, system development, and maintenance, catering to industries such as banking, insurance, manufacturing, healthcare, utilities, and telecommunications. Key Features and Functionality: - Cognitive Contact Center: A cloud-based Contact Center as a Service integrated with AI, providing advanced self-service capabilities and intelligent customer handling within a unified customer journey. - AI BOTs: Chat and voice bots equipped with Natural Language Understanding , Natural Language Processing , Speech-to-Text , and Text-to-Speech capabilities, functioning as virtual agents to enhance customer experience and operational efficiency. - IT Infrastructure Management: Comprehensive management of IT assets through Configuration Management Database and integrated monitoring systems. - Salesforce.com Integration: Providing a complete 360-degree view of customers for real-time visibility across all sales and service touchpoints. - Digital Experience Platform : An integrated set of technologies designed to optimize the digital customer journey. - Custom Application Development: Tailored application development using the latest technologies to meet specific business needs, with flexibility for integration with existing systems. - Personal Data Protection Act Compliance: Solutions designed to ensure compliance with the Personal Data Protection Act. - Data Management and Analytics: Services including data quality management, cloud migration, data warehouse modernization, and advanced big data analytics to derive actionable insights. - IFRS Solutions: Compliance solutions for International Financial Reporting Standards, particularly for banks and insurance companies. - Service Center of Excellence: Offering services such as maintenance, IT outsourcing, AI operation support, and professional services. Primary Value and User Solutions: Locus Telecommunication empowers businesses to achieve digital transformation by providing end-to-end IT solutions that enhance customer engagement, streamline operations, and ensure regulatory compliance. By leveraging advanced technologies like AI, big data analytics, and cloud computing, Locus helps organizations improve customer experiences, make data-driven decisions, and maintain a competitive edge in their respective industries. **Who Is the Company Behind Locus Telecommunication, Inc. LTD?** - **Seller:** [Locus Telecommunication](https://www.g2.com/sellers/locus-telecommunication) - **Year Founded:** 1999 - **HQ Location:** Huai Khwang, TH - **LinkedIn® Page:** https://www.linkedin.com/company/locus-telecommunication-inc-ltd- (88 employees on LinkedIn®) ### 14. [Logical Group](https://www.g2.com/products/logical-group/reviews) Logical Group is a Brazilian company specializing in providing innovative technology solutions tailored to meet the diverse needs of businesses across various industries. With a focus on delivering high-quality services, Logical Group offers a range of products designed to enhance operational efficiency and drive business growth. Key Features and Functionality: - Custom Software Development: Design and implementation of bespoke software solutions that align with specific business requirements. - IT Consulting Services: Expert guidance to optimize IT infrastructure and strategies, ensuring alignment with organizational goals. - System Integration: Seamless integration of various systems and applications to improve workflow and data consistency. - Cloud Solutions: Deployment and management of cloud-based services to enhance scalability and accessibility. - Cybersecurity Services: Comprehensive security measures to protect digital assets and ensure data privacy. Primary Value and Problem Solved: Logical Group empowers businesses by providing tailored technology solutions that address unique challenges, streamline operations, and foster innovation. By leveraging their expertise, companies can enhance productivity, reduce costs, and stay competitive in an ever-evolving digital landscape. **Who Is the Company Behind Logical Group?** - **Seller:** [Logical Group](https://www.g2.com/sellers/logical-group) - **Year Founded:** 2001 - **HQ Location:** Lisboa, PT - **LinkedIn® Page:** https://www.linkedin.com/company/lg-it/ (14 employees on LinkedIn®) ### 15. [Lutech](https://www.g2.com/products/lutech/reviews) Lutech is a leading IT company specialized in Consulting, System Integration and Outsourcing **Who Is the Company Behind Lutech?** - **Seller:** [Lutech](https://www.g2.com/sellers/lutech) - **HQ Location:** Cinisello Balsamo, MI, IT - **LinkedIn® Page:** https://www.linkedin.com/company/10238 (3,586 employees on LinkedIn®) ### 16. [Maintel Europe Limited](https://www.g2.com/products/maintel-europe-limited/reviews) Maintel Europe Limited is a provider of managed cloud communications, connectivity, and security services, catering to both public and private sectors across the UK. Established in 1991, Maintel has evolved from offering telephone maintenance contracts to delivering comprehensive digital transformation solutions. Their services are designed to enhance customer experiences, improve operational efficiency, and ensure secure, seamless access to critical data. Key Features and Functionality: - Digital Workplace Solutions: Empowering employees with tools for productivity and collaboration, regardless of location. - Customer Experience Technologies: Implementing cloud contact centers and customer engagement platforms to enhance service delivery. - Secure Connectivity Services: Providing reliable and secure network infrastructures, including SD-WAN and cybersecurity solutions. - Managed Services: Offering end-to-end management of communication systems, ensuring optimal performance and minimal downtime. - Cloud Services: Delivering scalable cloud solutions such as ICON Connect and ICON Secure to meet diverse business needs. Primary Value and Solutions Provided: Maintel addresses the growing need for digital transformation by offering solutions that make organizations more effective, efficient, and collaborative. By integrating advanced technologies, they help businesses improve communication, enhance customer engagement, and secure critical data. Their managed services approach ensures clients realize the full value of their technology investments, enabling them to adapt swiftly to changing market demands and regulatory requirements. **Who Is the Company Behind Maintel Europe Limited?** - **Seller:** [Maintel Europe Limited](https://www.g2.com/sellers/maintel-europe-limited) - **Year Founded:** 1991 - **HQ Location:** London, England, United Kingdom - **LinkedIn® Page:** https://uk.linkedin.com/company/maintel (950 employees on LinkedIn®) - **Ownership:** LON: MAI ### 17. [Mannai Trading Company WLL](https://www.g2.com/products/mannai-trading-company-wll/reviews) Mannai Trading Company W.L.L., a subsidiary of Mannai Corporation QPSC, is a leading systems integrator in Qatar, offering comprehensive information and communication technology solutions. With over 30 years of experience, Mannai ICT provides end-to-end services across the entire technology stack, including passive and active networking, servers and storage, peripheral IT hardware, integrated IT solutions, and customized software applications. Key Features and Functionality: - Comprehensive ICT Solutions: Mannai ICT delivers a full spectrum of services, from data center physical infrastructure to networking and software applications, ensuring seamless integration and optimal performance. - Diverse Industry Expertise: The company serves various sectors, including oil and gas, construction, infrastructure, utilities, and industrial markets, providing tailored solutions to meet specific industry needs. - Strategic Partnerships: Mannai has established exclusive distribution agreements with global leaders like Fosroc and Grundfos, enhancing its product offerings in construction chemicals and pump solutions. , [mannai.com] Primary Value and User Solutions: Mannai Trading Company W.L.L. addresses the complex technological and infrastructural challenges faced by businesses in Qatar. By offering integrated ICT solutions and leveraging strategic partnerships, Mannai enables organizations to enhance their operational efficiency, adopt innovative technologies, and achieve sustainable growth. Their commitment to quality and customer satisfaction positions them as a trusted partner in the region's digital transformation journey. **Who Is the Company Behind Mannai Trading Company WLL?** - **Seller:** [Mannai Trading Company WLL](https://www.g2.com/sellers/mannai-trading-company-wll) - **Year Founded:** 1951 - **HQ Location:** AD Dawhah , QA - **LinkedIn® Page:** https://www.linkedin.com/company/mannai-trading-automotive-group/ (140 employees on LinkedIn®) ### 18. [Mediu, Inc.](https://www.g2.com/products/mediu-inc/reviews) Mediu, Inc. is a customer experience (CX technology consulting firm dedicated to transforming businesses into CX leaders. Specializing in the Genesys Cloud and Amazon Connect platforms, Mediu offers a comprehensive suite of services, including advisory, professional, and managed services. With over 20 years of expertise, Mediu focuses on optimizing client value by enhancing customer interaction management, ensuring businesses deliver exceptional customer experiences. Key Features and Functionality: - Advisory Services: Conducts technical assessments, health checks, business case development, and strategic planning to optimize contact center operations. - Professional Services: Assists in implementing or migrating to Genesys Cloud or Amazon Connect, upgrading systems, integrating new technologies, and merging contact centers efficiently. - Managed Services: Provides proactive remote support and management to ensure continuous and reliable contact center performance. - Core Contact Center Solutions: Offers agent desktop configurations, inbound/outbound communication management, computer telephony integration (CTI, intelligent routing, interactive voice response (IVR development, workforce optimization (WFO, and workforce management (WFM. - Modernization Services: Deploys next-generation contact center technologies, including omnichannel support (voice, email, SMS, chat, web, social, video, customer journey analytics, gamification, advanced speech analytics, bots, digital assistants, and robotic process automation (RPA. - Cloud Solutions: Facilitates cloud contact center assessments, migrations from on-premise to cloud platforms, new cloud platform implementations, and hybrid on-premise/cloud solutions. - Development and Integration: Creates custom CTI applications, IVR systems, automation solutions, system integrations (ERP), CRM, BPM, QTC, and cloud API integrations. - Reporting and Analytics: Develops custom reports, business intelligence dashboards, customer analytics, and predictive customer journey analyses. - Security Services: Conducts PCI de-scoping, identifies stored personally identifiable information (PII, performs contact center vulnerability assessments, and implements E911 solutions. - Monitoring-as-a-Service: Provides continuous monitoring of contact center operations, simulating customer behaviors to detect and address issues proactively. Primary Value and Solutions: Mediu empowers businesses to differentiate themselves in a competitive market by enhancing their customer experience capabilities. By offering end-to-end CX technology solutions, Mediu helps organizations become more relevant to their customers, creating long-term sustainable advantages. Their services address challenges such as inefficient contact center operations, outdated technologies, and the need for seamless customer interactions across multiple channels. Through strategic planning, modernization, and continuous support, Mediu ensures that businesses can deliver exceptional customer experiences, leading to increased customer satisfaction, retention, and growth. **Who Is the Company Behind Mediu, Inc.?** - **Seller:** [Mediu](https://www.g2.com/sellers/mediu) - **Year Founded:** 2003 - **HQ Location:** Delaware, US - **LinkedIn® Page:** https://www.linkedin.com/company/923415 (33 employees on LinkedIn®) ### 19. [Mentat Conseil SAS](https://www.g2.com/products/mentat-conseil-sas/reviews) Mentat Conseil SAS is a French company specializing in customer experience solutions, offering a comprehensive suite of services to help businesses enhance their client interactions. With nearly two decades of expertise, Mentat provides tailored support to address the technological challenges faced by organizations in the realm of customer relations. Key Features and Functionality: - Integration of Business Applications: Mentat ensures seamless communication between heterogeneous information systems, optimizing business processes and enhancing operational efficiency. - Telecom Operations: As a telecom operator, Mentat offers SIP Trunk solutions that enable businesses to handle large volumes of calls without altering existing workflows, effectively addressing the obsolescence of traditional RTC links. - Enterprise Telephony: Mentat provides modern telephony solutions tailored to contemporary work environments, ensuring uninterrupted communication through calls and video conferences, regardless of location. - Software Development: The company develops custom software applications designed to improve both operational and decision-making processes, utilizing the latest technologies to create, develop, and maintain various business tools. Primary Value and Solutions Provided: Mentat's holistic approach empowers businesses to navigate technological challenges in customer relations with confidence. By integrating diverse information systems, offering advanced telecommunication solutions, and developing bespoke software, Mentat enhances operational efficiency, reduces costs, and ensures seamless communication. This comprehensive support enables organizations to deliver superior customer experiences, fostering client satisfaction and loyalty. **Who Is the Company Behind Mentat Conseil SAS?** - **Seller:** [Mentat Conseil SAS](https://www.g2.com/sellers/mentat-conseil-sas) - **Year Founded:** 2007 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/mentat-conseil (17 employees on LinkedIn®) ### 20. [Microsoft Business Solutions](https://www.g2.com/products/microsoft-business-solutions/reviews) Genesys, in partnership with Microsoft, offers integrated solutions that enhance customer and employee experiences by combining Genesys' AI-powered experience orchestration with Microsoft's robust cloud and productivity tools. This collaboration enables organizations to deliver personalized, seamless interactions across various channels, leveraging the strengths of both platforms. Key Features and Functionality: - AI-Powered Experience Orchestration: Utilize Genesys' AI capabilities to automate and optimize customer interactions, ensuring efficient and personalized service delivery. - Comprehensive Contact Center Solutions: Implement a full-featured contact center with Genesys Cloud CX, offering scalability and flexibility to meet diverse business needs. - Workforce Engagement Management: Enhance employee productivity and satisfaction through tools designed to manage and optimize workforce performance. - Seamless Integration with Microsoft Tools: Integrate with Microsoft Teams and other Microsoft applications to streamline communication and collaboration within the organization. - Open Platform with Prebuilt Solutions: Access a range of prebuilt solutions and integrations via the AppFoundry® Marketplace, allowing for customization and extension of platform capabilities. Primary Value and User Benefits: The Genesys and Microsoft partnership addresses the need for cohesive and efficient customer experience management by providing a unified platform that combines advanced AI-driven orchestration with familiar Microsoft tools. This integration simplifies operations, enhances customer engagement, and improves employee collaboration, ultimately driving business growth and customer satisfaction. **Who Is the Company Behind Microsoft Business Solutions?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) - **Phone:** +1 650 466 - 1100 ### 21. [Mindware FZ LLC](https://www.g2.com/products/mindware-fz-llc/reviews) Mindware FZ LLC is a premier IT distributor in the Middle East and Africa (MEA region, offering a comprehensive portfolio of over 60 leading global brands to more than 7,500 resellers across 50+ countries. Established in 1991 and headquartered in Dubai, UAE, Mindware specializes in delivering cutting-edge solutions in infrastructure, networking, security, storage, and artificial intelligence, empowering businesses to achieve seamless digital transformation. Key Features and Functionality: - Extensive Vendor Partnerships: Collaborates with top-tier technology providers, including Dell Technologies, Microsoft, Nvidia, Google Cloud, Oracle, RSA, and IBM, ensuring a diverse and robust product offering. - Value-Added Services: Provides pre-sales consultancy, implementation services, local technical support, AI enablement, marketing tools, and channel-enabling programs to support reselling partners. - Strategic Logistics: Operates 12 strategically located warehouses totaling over 115,000 square feet, facilitating efficient distribution and rapid delivery across the MEA region. Primary Value and Solutions: Mindware addresses the complex needs of businesses seeking digital transformation by offering integrated IT solutions that enhance operational efficiency and competitiveness. By leveraging strategic vendor partnerships and a deep understanding of reseller requirements, Mindware delivers tailored services that adapt to the evolving IT landscape, ensuring clients receive personalized and effective technology solutions. **Who Is the Company Behind Mindware FZ LLC?** - **Seller:** [Mindware FZ](https://www.g2.com/sellers/mindware-fz) - **HQ Location:** Dubai, AE - **LinkedIn® Page:** https://www.linkedin.com/company/mindware/ (484 employees on LinkedIn®) ### 22. [Miratech](https://www.g2.com/products/miratech-miratech/reviews) Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. **Who Is the Company Behind Miratech?** - **Seller:** [Miratech](https://www.g2.com/sellers/miratech) - **Year Founded:** 1989 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/miratech (967 employees on LinkedIn®) ### 23. [Mitsui Knowledge Industry Co., Ltd.](https://www.g2.com/products/mitsui-knowledge-industry-co-ltd/reviews) Genesys Cloud CX, offered by Mitsui Knowledge Industry (MKI, is an all-in-one, cloud-based contact center solution designed to streamline customer engagement across multiple channels. With an intuitive user interface and comprehensive reporting capabilities, it enhances operational efficiency and strengthens customer interactions. Leveraging over 35 years of experience in building large-scale contact centers, MKI ensures a smooth implementation tailored to each client's requirements. Key Features and Functionality: - Unified Multi-Channel Management: Integrates various communication channels, including voice, email, and chat, into a single platform for seamless customer interactions. - Intuitive User Interface: Offers a user-friendly design that reduces learning curves and enables agents to quickly adapt and perform efficiently. - Real-Time Data Visualization: Provides extensive reporting tools that allow supervisors to monitor performance metrics and make informed decisions promptly. - Scalability and Flexibility: As a cloud-based solution, it allows for easy scaling of operations without the need for additional hardware, accommodating business growth and fluctuating demands. - Robust Security Measures: Operates on Amazon Web Services (AWS), ensuring high levels of security and compliance with global standards. Primary Value and Solutions Provided: Genesys Cloud CX addresses the challenges of managing diverse customer communication channels by consolidating them into a unified system, thereby enhancing operational efficiency and customer satisfaction. Its intuitive interface and real-time analytics empower agents and supervisors to deliver superior service. The cloud-based nature of the solution ensures scalability and flexibility, allowing businesses to adapt quickly to changing needs without significant infrastructure investments. By implementing Genesys Cloud CX, organizations can achieve a more efficient, responsive, and customer-centric contact center operation. **Who Is the Company Behind Mitsui Knowledge Industry Co., Ltd.?** - **Seller:** [Mitsui Knowledge Industry Co., Ltd.](https://www.g2.com/sellers/mitsui-knowledge-industry-co-ltd) - **Year Founded:** 1991 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/mitsui-knowledge-industry/ (458 employees on LinkedIn®) ### 24. [MNET LLC](https://www.g2.com/products/mnet-llc/reviews) MNET LLC is a specialized firm offering comprehensive advisory, technology implementation, and integration services, particularly focusing on Unified Communications as a Service (UCaaS and Contact Center as a Service (CCaaS solutions. With a team of experienced professionals, MNET delivers tailored strategies to enhance contact center functionalities, ensuring seamless communication and operational efficiency for businesses. Key Features and Functionality: - Advisory Services: MNET provides in-depth reviews of current configurations, offers strategic recommendations, and conducts user training to optimize performance. - Technology Implementation: The company specializes in deploying UCaaS and CCaaS solutions, ensuring smooth integration with existing systems. - Integration Services: MNET excels in integrating various product lines, including Genesys Cloud CX, to create cohesive and efficient communication platforms. - Project Management: Offering services such as project and program management, business analysis, support engineering, and testing to ensure successful project delivery. Primary Value and Solutions Provided: MNET LLC addresses the critical need for efficient and effective communication systems within organizations. By offering expert advisory and implementation services, MNET enhances contact center operations, leading to improved customer interactions, streamlined processes, and increased overall productivity. Their tailored solutions ensure that businesses can leverage advanced communication technologies to meet their unique operational requirements. **Who Is the Company Behind MNET LLC?** - **Seller:** [MNET](https://www.g2.com/sellers/mnet) - **Year Founded:** 2019 - **HQ Location:** Northfield, US - **LinkedIn® Page:** https://www.linkedin.com/company/mnetteam/ (7 employees on LinkedIn®) ### 25. [NAT Absolute Technologies Public Company Limited](https://www.g2.com/products/nat-absolute-technologies-public-company-limited/reviews) NAT Absolute Technologies Public Company Limited, established in 2004 and headquartered in Bangkok, Thailand, specializes in providing comprehensive information technology and telecommunication solutions. The company offers a wide range of services, including consulting, design, procurement, installation, and distribution of IT and communication technology products. Their expertise encompasses IT infrastructure, network infrastructure, cloud solutions, network security, data center solutions, and digital collaboration tools. Additionally, NAT Absolute Technologies provides IT outsourcing services, such as staffing, support, and maintenance, as well as network cabling systems services, including LAN, electrical, and telephone systems. The company also offers rental services for printers, photocopiers, and notebook computers, along with design, planning, and installation of building systems, interior design, decoration, and office relocation services. Key Features and Functionality: - IT Infrastructure Solutions: Installation and integration of hardware equipment, including servers, storage solutions, and networking devices, ensuring efficient and optimized operations. - Network Infrastructure Solutions: Consultation, design, installation, and distribution of products related to both local area networks and wide area networks . - Cloud Solutions: Sale and installation of products on cloud services, enhancing cloud infrastructure for customers. - Network Security Solutions: Comprehensive network security solutions, including consultation, design, procurement, and installation of products to reduce the risk of threats to the organization's network system. - Data Center Solutions: Consultation, design, procurement, and installation of data center equipment, such as cyber recovery solutions. - Digital Collaboration Solutions: Consultation, design, installation, and sale of digital collaboration equipment that facilitates communication for departments or organizations, both internal and external. Primary Value and User Solutions: NAT Absolute Technologies delivers end-to-end IT and telecommunication solutions tailored to meet the diverse needs of businesses. By offering a comprehensive suite of services—from infrastructure setup to network security and cloud integration—the company enables organizations to enhance operational efficiency, secure their digital assets, and foster seamless communication. Their expertise in designing and implementing customized solutions ensures that clients receive scalable and reliable systems, addressing both current requirements and future growth. This holistic approach allows businesses to focus on their core operations while leveraging advanced technology solutions provided by NAT Absolute Technologies. **Who Is the Company Behind NAT Absolute Technologies Public Company Limited?** - **Seller:** [NAT Absolute Technologies Public Company Limited](https://www.g2.com/sellers/nat-absolute-technologies-public-company-limited) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ## What Is Genesys Consulting Services? [Ecosystem Service Providers](https://www.g2.com/categories/ecosystem-service-providers)