Best Genesys AppFoundry Marketplace - Page 14

Voicebase

VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capabilities from customer calls and text channels. Built with proprietary speech engines and natural language processing (NLP), our AI-Powered speech analytics solutions give analysts, business owners, and developers the ability to extract, organize, and visualize data across the entire enterprise. Our customers use our solutions to automatically redact sensitive data for compliance, analyze the voice of the customer, discover insights to lower call center costs, and more.

Average Rating: 5.0/5.0

Total Reviews: 1

Voice Branding

Voice Branding by GM Voices ensures your caller experience is consistent with your brand image. The first channel that touches your customer deserves a crisp, professional talent selected from a wide variety of styles, voices, and languages.

Voicemailer for PureConnect

Interaction Voicemail Player is a standalone desktop application designed to streamline voicemail management across various email platforms, including Microsoft Outlook, Gmail, IBM Notes, and Novell GroupWise. It delivers voicemail messages as .wav file attachments, allowing users to access and manage their voicemails directly from their email clients or through the Customer Interaction Center client interface. Key Features and Functionality: - Unified Interface: Provides a consistent user experience for managing voicemails across supported email platforms. - Direct Playback: Enables users to play voicemail messages directly from their email inbox using the Interaction Voicemail Player or their default audio player. - Voicemail View Integration: Offers a dedicated Voicemail view within the CIC client, allowing users to display, listen to, and manage voicemail messages efficiently. - Message Waiting Indicator: Notifies users of unheard voicemail messages through a visual indicator, ensuring timely attention to new messages. - Playback Control: Allows users to control the playback of voicemail messages, including play, pause, and stop functions, directly from the email attachment or within the Voicemail view. Primary Value and User Benefits: Interaction Voicemail Player enhances communication efficiency by centralizing voicemail management within users' existing email environments. By delivering voicemails as email attachments, it simplifies access and ensures that important messages are promptly received and addressed. The integration with the CIC client and the provision of a unified interface across multiple email platforms reduce the complexity associated with managing voicemails, thereby improving productivity and responsiveness in professional settings.

Voice overs IVR, PBX, E-Learning

We offer a la carte professional voice talent services; choose what you want from our list of services and don't pay those unnecessary or hidden fees again. We are absolutely flexible with your needs and timelines. We work with a sense of urgency.

V-Portal

V-Portal helps enterprises build brand loyalty and increase customer engagement with an easier, more efficient way to manage customer conversations across mobile, web, and social media channels. Our solution delivers accuracy rates of over 90% and call deflection rates of up to 50%.

Average Rating: 4.0/5.0

Total Reviews: 1

Wavo: WeChat Social Engagement Solution

Wavo is a social media software app to connect WeChat customers with Genesys Engagement Platform. It uses Genesys URS to route customer requests from WeChat to the most appropriate agent. At the same time, Wavo supports GME porting from APP to WeChat.

WFM Buddy

WFM Buddy allows your workforce to independently access their schedule, provide preferences and handle shift-trading

WFM RTA Connector

The WFM RTA (Workforce Management Real-Time Adherence) integration monitors PureCloud for agent presence changes and sends the information to external WFMs.

Workflex Manager

WorkFlex empowers agents to self-manage schedules anytime, anywhere, improving intraday coverage without adding administrative overhead.

Average Rating: 3.8/5.0

Total Reviews: 2

Workspace Adapter for Facets

Seamless integration reduces Agent copy/paste between Genesys and Facets and improves caller experience by not having to repeat information provided previously. Screen pop of health insurance records empower agents to handle the interaction more efficiently.

Workspace Mindtouch integration

Screen-pop of mind touch knowledge base information in Genesys Workspace