Question 1

What is Digital Process Automation (DPA) Software?

Accepted Answer

Digital process automation (DPA) software is a relative newcomer in the process automation space. In some regards, it is a continuation of, and improvement to, traditional business process management software, as it also helps define, automate, and report on processes that are intended to help optimize businesses to deliver on company goals. A key difference is that DPA involves an aspect of intelligence, or artificial intelligence, inasmuch as it is focused on providing an end-to-end solution to improve workflows and processes. As opposed to robotic process automation (RPA), which focuses on the automation of particular tasks, DPA provides a platform that is used to transform an entire business, providing an end-to-end approach to automation. These tools include the tools necessary to build applications, trigger integrations, and manage the processes associated with virtually any digital workflow. While these types of automation technologies are often perceived as fundamentally back-office solutions, successful companies are leveraging it for managing all aspects of workflow automation, including customer service, recruitment, leave management, and much more. 
 Key Benefits of DPA Software 
 
Increase productivity, to allow workers to focus on higher-level, human-centric tasks
Boost efficiency by giving humans the automation tools they need to succeed
Improve accuracy through tried-and-tested automation that removes the possibility of human error

Question 2

Why Use Digital Process Automation (DPA) Software?

Accepted Answer

Businesses often cite automation being too difficult and complicated to implement as a key concern. Therefore, many tremble in fear and do not even begin on their journey toward automation. However, the landscape provides easy-to-use, drag-and-drop friendly tools such as DPA software, which will quickly help business users get up and running with little to no IT support needed. By leveraging powerful and easy-to-use workflow automation software, one can look at business processes with a bird’s-eye view and streamline the processes that make up the core of a business. Instead of working on automating individual tasks, smart businesses are looking at revamping and transforming processes to change the way they are running their business as a whole. 
 Revamp business processes — Organizations can get set in their ways, becoming entrenched in how they do things. With DPA, they can intelligently think about and execute their processes in an automated fashion. 
 Give power to the citizen developer — DPA software allows the citizen developer the ability to iterate and create new business applications with an easy-to-use low-code or no-code interface. 
 Reduce costs — With this software, businesses can streamline their processes and increase efficiency, thus delivering desired outcomes with speed and precision. This increase in efficiency will often result in the reduction of costs, whether that be labor costs or software expenditure.

Question 3

Who Uses Digital Process Automation (DPA) Software?

Accepted Answer

As a software category which is aimed at improving a company’s workflow as a whole, it cuts across organizations and impacts the jobs of a large swath of business professionals, with benefits both internal as well external to the business. 
 Human resources — HR, or employee success, can use the technology to do everything from employee onboarding to facilitating document retrieval. 
 Customer service — Customer service agents or representatives can benefit from DPA with its capabilities to provide automated responses to customer queries. 
 Finance and procurement — Finance and procurement teams can improve their processes with automated invoicing, smarter procurement, payroll, and more. 
 Sales and marketing — Sales and marketing teams can build dynamic flows to help them with everything from pricing to personalized advertising, and everything in between.

How Many Digital Process Automation (DPA) Software Products Does G2 Track?

Category Stats (Sep 2026)

How Does G2 Rank Digital Process Automation (DPA) Software Products?

G2 Grid® for Digital Process Automation (DPA) Software

Workflow86

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Workpoint

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yunIO

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Zensmart

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Zuri

Who Is the Company Behind Zuri?

Best Digital Process Automation (DPA) Software - Page 12