Conversation Intelligence Software Resources

Glossary Terms, Discussions, Topics, and Reports to expand your knowledge on Conversation Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, topics to contrast viewpoints, and reports from industry data.

Contents

Conversation Intelligence Software Glossary Terms

Lead Scoring

Lead scoring measures the probability of a company’s leads converting into paying customers. Learn more about the types, benefits, and operating elements.

by Sagar Joshi

Call Recording

What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.

by Priya Dey

Conversation Intelligence Software Discussions

Question on: Balto

Has there been any thought of Balto in a higher-education context ?

With so many students studying from home, perhaps it could help provide additional context when an instructor touches on a subject or track group participation objectively. Not something that would be applicable to me in the immediate future, but something that could be very valuable to institutions with vast resources.

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Hi Adonis! Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I can definitely see how Balto could be big for teaching, too, because we're hearing that it's harder than ever to hold students' attention. Thank you for your idea - we'll absolutely explore it. Best, Marc Bernstein (Balto CEO)

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Answered: Marc Bernstein on October 1, 2021

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Answered: Hank Fried on December 14, 2021

Now even homeschooling has its challenges. For example, it concerns the writing of various essays and other written works. I already know from experience that it is better to find good specialists. And it is also important to follow all the grammar rules, otherwise your work will immediately become much worse. I found here https://letsgradeit.com/tools/best-grammar-checkers/ a list of different grammar checkers to avoid such mistakes. I recommend you check it out. Good luck.

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Answered: Алексей Деркач on February 6, 2023

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Question on: Gong

How do you help search for specific segments of the call?

If I know we discussed something, I have trouble searching for that in the call. The AI tool doesnt seem to be good enough for that though our rep did it during the demo.

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To the right of the play, skip, and volume buttons on the call is a link that will open a transcript of the call. You can search that transcript for words & phrases using ctrl+f in your browser.

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Answered: Mike Liversedge on August 4, 2020

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Question on: Gong

Is there a free version for the smaller, independent freelancer community?

I used to be a freelancer and this tool would have made my life a lot easier. However, as a freelancer I did not have the funds to afford such a tool. A free version would be amazing.

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Unfortunately not, but I'm glad you're finding value with us now at your current company!

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Answered: Patricia Bautista on September 8, 2020

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