Conversation Intelligence Software Resources

I wish there was a way to sort leads by who has opened an email in the "people" section, in addition to being able to view and compare cadences side by side for percentages and have SalesLoft make recommendations for a better cadence. I wish the cadence would keep the lead there once the cadence is finished running. To remedy the issue, I put a blank step below my cadences as a "HOLD" for any leads that run through. Another issue that arises is that if you forget to add the hold step, you cannot sort the leads by "all" afterwards and see what cadence they have run through unlesws you have a tag underneath them.

I find that calls aren't analyzed quickly at times, and this may be due to the length of calls. but I've experienced times where my calls aren't analyzed for hours. Since you integrate with Gong, I wonder if we would be able to listen to a call directly from Salesforce without having to open up the Gong website. I'd be interested to know why calls do not log all the time, and they are marked skipped.

Team cadences are very difficult to use in a consistent way