Conversation Intelligence Software Resources
Glossary Terms, Discussions, Topics, and Reports to expand your knowledge on Conversation Intelligence Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, topics to contrast viewpoints, and reports from industry data.
Conversation Intelligence Software Glossary Terms
Conversation Intelligence Software Discussions
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Question on: Salesloft
How do I run reports in Salesloft
I would like to run reports on all my people in Salesloft for mobile numbers or even to see who has highest activity as a prospect.
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Hi Pierre! Under the Account Analytics page in SalesLoft you are able to see the most and least engaged accounts, including the number of calls logged linked to each account. You can learn more about the account activity panel here: https://bit.ly/2Vs3VZE
If you're looking to further customize your reports in SalesLoft, we have recently added the ability to create more custom reports using filters and column management. Check it out here: https://bit.ly/3ls4NYV
Thanks,
Kate
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Are there any hidden tips that people don't normally uncover or know about ? are there any tricks to better develop my skills through Gong?
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Hi Jose! I've let your CSM know about your ask! Stay tuned. You should be hearing from him soon.
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Question on: Observe.AI
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
With so many calls being scored a week I want my agents to be going into Observe.Ai proactively and looking at all calls scored sooner than later.
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Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a comment in the call detail page once an evaluation has been completed. This will then trigger an email to the agent and they'll be able to view their evaluation form as long as they have access to the Observe.AI platform.
Hope this helps!
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Conversation Intelligence Software Reports
Mid-Market Grid® Report for Conversation Intelligence
Spring 2026
G2 Report: Grid® Report
Grid® Report for Conversation Intelligence
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Conversation Intelligence
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Conversation Intelligence
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Conversation Intelligence
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Conversation Intelligence
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Conversation Intelligence
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Conversation Intelligence
Winter 2026
G2 Report: Grid® Report
Grid® Report for Conversation Intelligence
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Conversation Intelligence
Winter 2026
G2 Report: Momentum Grid® Report

