Conversation Intelligence Software Resources

Glossary Terms, Discussions, Topics, and Reports to expand your knowledge on Conversation Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, topics to contrast viewpoints, and reports from industry data.

Contents

Conversation Intelligence Software Glossary Terms

Lead Scoring

Lead scoring measures the probability of a company’s leads converting into paying customers. Learn more about the types, benefits, and operating elements.

by Sagar Joshi

Call Recording

What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.

by Priya Dey

Conversation Intelligence Software Discussions

Question on: CallRail

What CRMs are you all integrating with Call Rail?

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We use pipedrive, but we use the zapier integration. We find it to be a very complete API of available options. Highly recommend trying zapier to integrate with whatever CRM you are trying.

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Answered: Tim Phelps on July 22, 2021

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Question on: DialogTech

When will I be able to use mp4 files, when will I be able to create a longer IVR? lol

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Thanks for your question! Your CSM will be in touch with you shortly.

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Answered: Kayla Hammersmith on October 30, 2020

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Question on: Salesloft

Can salesloft be used as CRM as well? If yes I would like to have more informations? If no, do you have plan to start with CRM option as well? I would like to know more about how do you use AI? How do you integrate with which sales platform salesloft can be integrated?

It would be great to have a sales CRM and sales automation tool in one place for one price. In addition, I would like to how AI technology in SalesLoft can help me to expand my business? Any plans for the future?

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Hi Rastko, thanks for your question! SalesLoft is able to integrate with CRMs and we do have some customers that use SalesLoft without using any CRM. We are working on actively developing AI as part of our product strategy, and we do utilize both automation and classification to help our reps sell more efficiently. SalesLoft integrates with many other platforms, including Salesforce, Zoom, LinkedIn, and many more. You can find the full list of integrations here: https://integrations.salesloft.com/

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Answered: Kate Weatherby on November 9, 2020

Hey Rastko, That's exactly how I currently utilize SalesLoft. We have a CRM, but it's a tack-on module to our ERP and is very limited in its capability. Having to choose between upgrading our CRM or adding an SEP, I choose to add SalesLoft as the SEP since it would provide significant efficiency tools for my sales team. I've had to find some creative workarounds occasionally but after a year, I don't regret the decision one bit. SalesLoft provides enough of the CRM capability for us and all of the SEP functionality we need. One CRM function we manage in another system is pipeline value but Salesloft acquired Costello this last year and added the "Deals" tab for opportunity management. This will likely fulfill the last functionality need we have for a while, but I haven't trialed it yet. Hope this helps!

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Answered: Dave Forman on November 12, 2020

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