Conversation Intelligence Software Resources

Glossary Terms, Discussions, Topics, and Reports to expand your knowledge on Conversation Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, topics to contrast viewpoints, and reports from industry data.

Contents

Conversation Intelligence Software Glossary Terms

Lead Scoring

Lead scoring measures the probability of a company’s leads converting into paying customers. Learn more about the types, benefits, and operating elements.

by Sagar Joshi

Call Recording

What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.

by Priya Dey

Conversation Intelligence Software Discussions

Question on: Gong

Would be interested to know how users are leveraging

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Hi Tyler! I'm thinking your question may have gotten cut off. Do you still have a question?

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Answered: Patricia Bautista on September 1, 2020

Your answer

Question on: Gong

I'd like to know more about how I can better utilize Gong myself

I've never been sure what I can do personally to better improve myself in my role. I'm not a big fan of sitting there and listening to calls, I've never really gotten anything out of that. I'm wondering what other features/benefits Gong has for an individual that wants to use it

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Hi Derek! Have you taken a look at your call stats (e.g. talk ratio, patience, etc.). That could help you improve your skills quite a bit, and it would be a great place to start. I've also reached out to your company's CSM to get in contact with you, so you can get additionally training if needed.

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Answered: Patricia Bautista on August 25, 2020

Your answer

Question on: Salesloft

My dialer seems to be having issues. I am not sure if I have some setting off or if there is a problem with dialer, but I cannot get a dial tone or get through to all of my customers.

when I use dialer there is a long pause and then I get disconnected. No VM, or anything

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I apologize for the delay in our response. Are you still experiencing trouble? I am happy to connect you with one of our customer specialists.

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Answered: Alexandria Snow on June 26, 2020

https://www.techlavish.com/best-dialer-apps-for-android/

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