Conversation Intelligence Software Resources

Glossary Terms, Discussions, Topics, and Reports to expand your knowledge on Conversation Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, topics to contrast viewpoints, and reports from industry data.

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Conversation Intelligence Software Glossary Terms

Lead Scoring

Lead scoring measures the probability of a company’s leads converting into paying customers. Learn more about the types, benefits, and operating elements.

by Sagar Joshi

Call Recording

What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.

by Priya Dey

Conversation Intelligence Software Discussions

Question on: Salesloft

How do you introduce yourself in your email? Do you use the term "Salesperson"?

RAS (Rien à signaler) translates to "Nothing to report" in English.

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Hello Lauriane! I introduce myself as Coralie at SalesLoft in my emails, in charge of developing the French market. I tend to avoid the term "sales" or "biz dev" etc., because unfortunately we suffer from a not always glorious reputation, we salespeople :/ Curious to see what other users do!

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Answered: Coralie de Robert ✪ on October 14, 2020

Your answer

Question on: Gong

Why do we have to say that we are on a recorded line?

I am wondering about this question because it is really important to me. I want to know the specific reasons on why I would have to say that. Yes my sales have increased since I have started saying but, I have had a couple situations where I have lost trust with them because I had to say that I am on a recorded line.

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Hi Connor! There are legal reasons for this — US Federal law requires one-party consent, enabling you to record a conversation in person or over the phone, but only if you are participating in the conversation. Each state has different rules around this, and some are stricter than others. For the EU, GDPR Rules for recording telephone calls require consent to be provided by an affirmative action. Silence or inactivity is no longer sufficient.

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Answered: Patricia Bautista on October 1, 2020

Your answer

Question on: Gong

Can we expect transcription editing in the future?

I want to be able to "correct" the transcription so that anyone I want to send the call to for review will have a complete and accurate account of what is being spoken. My idea was to allow editing so that the text is correct while the system automatically generates a note of what the original text was. This would not only allow the user to get the satisfaction of of "getting it right" but also allow Gong to see the amount of text that is being replaced so that they can improve their software. It's a WIN-WIN!

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Thank you for the idea! It's brilliant. I've forwarded this to our product team. :) #featurerequest

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Answered: Patricia Bautista on September 22, 2020

Your answer