Conversation Intelligence Software Resources

Glossary Terms, Discussions, Topics, and Reports to expand your knowledge on Conversation Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, topics to contrast viewpoints, and reports from industry data.

Contents

Conversation Intelligence Software Glossary Terms

Lead Scoring

Lead scoring measures the probability of a company’s leads converting into paying customers. Learn more about the types, benefits, and operating elements.

by Sagar Joshi

Call Recording

What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.

by Priya Dey

Conversation Intelligence Software Discussions

Question on: Gong

I would like it to have a VOIP feature that allows our calls to be recorded as an outbound initiative.

keeping calls all in gong would help not integrating other tools

Show Less

Gong is keeping all calls for us. We use it a lot for training and analysis of all calls including outbound.

Show Less

Answered: Hagay Netzer on January 22, 2020

Your answer

Question on: Gong

How do I add Gong to a call I set up on the spot?

If I catch someone on a call and they want a spot demo, how do I set up the zoom and then add gong so it can record that call?

Show Less

You can go to the Calls page, there is a "schedule" button, middle of page at the top, click that. It will give you an option of now or later...go from there.

Show Less

Answered: Susan Green on January 21, 2020

Your answer

Question on: Gong

How do I filter just so that I can see my calls or a specific team members calls?

I really just want to understand how niche can filtering get. Can I filter to call snippets where the customer describes a pain-point only? Can I filter to specific dates and times? etc.

Show Less

Using the search bar at the top, type whoever's name you want to filter.

Show Less

Answered: Marcus Graves on January 21, 2020

Your answer