Content Experience Platforms Resources

Hi Ashley - Thanks so much for your questions! To answer the first regarding load times of recorded calls and web conferences, it really depends on which dialer, telephony system or web conferencing tool your organization is using. Some providers can take quite some time to process recordings, which delays ingestion into the ExecVision platform. Once recordings are available for us to ingest, regular audio recordings (phone calls) will be seen in ExecVision within 15 minutes, and video calls/web conferences appear within an hour. Transcriptions for both calls and web conferences may not be ready when the conversation is first available within the platform - particularly for longer conversations. In those instances, we append the transcription to the already-live call card once it is available. Regarding your second question, we continually work to add new features and functionality to the ExecVision platform, as well as enhance what is existing. Our latest release - Topics Roll-Up - allows organizations to understand if, and to what extent, their teams are/are not discussing critical topics - such as Timing/Next Steps, Active Listening or Discovery - during their calls. Sales leaders can drill down into specific team and/or rep coverage of each topic to understand where skill gaps lie and reinforcement may be needed. Hope this is helpful! If you have any additional questions or need more information, please don't hesitate to reach out to your Customer Success Manager or email cs@execvision.io.

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