Best Contact Center Software for Small Business - Page 6

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 520

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+19.13%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,100+ Authentic Reviews
  • 520+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Nextiva, Ringover, Google Contact Center AI, Talkdesk, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=nextiva&focus%5B%5D=ringover&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&segment=small-business)

Toky

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

Average Rating: 3.7/5.0

Total Reviews: 31

How Do G2 Users Rate Toky?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.8/10 (Category avg: 8.5/10)
  • Administrator Access: 8.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Toky?

  • Seller: Toky
  • Year Founded: 2014
  • HQ Location: Palo Alto, CA
  • Twitter: @TokyApp
    941 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 72% Small, 25% Medium

What Are Recent G2 Reviews of Toky?

What Are G2 Users Discussing About Toky?

Contact Center Studio

Acefone's Cloud Contact Center offers a plethora of features designed to streamline customer interactions. It boosts team efficiency with features like click-to-call, conference calling, call monitoring, WhatsApp communication, and real-time collaboration functionalities. It offers AI-enabled analytics, call assistance, and multiple ringing strategies that help achieve higher productivity and more efficient resource management. These capabilities enable seamless collaboration among teams and clients, providing a wholesome experience at both ends.

Average Rating: 4.7/5.0

Total Reviews: 29

How Do G2 Users Rate Contact Center Studio?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Contact Center Studio?

  • Seller: Acefone
  • Year Founded: 2019
  • HQ Location: Gurgaon, Haryana
  • Twitter: @acefoneuk
    212 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    234 employees on LinkedIn®
  • Phone: 1800-121-7777

Who Uses This Product?

  • Who Uses This: Director
  • Top Industries: Real Estate
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Contact Center Studio?

AI-generated summary from verified user reviews

Pros
  • Users praise the friendly and quick customer support of Contact Center Studio, facilitating effective problem resolution.
  • Users commend the prompt and excellent customer service, ensuring smooth setup and support throughout the process.
  • Users find Contact Center Studio exceptionally easy to use, appreciating its intuitive design and straightforward setup.
  • Users find the helpfulness of the team exceptional, enhancing their overall experience with the product.
  • Users find the affordability of Contact Center Studio unmatched, alongside impressive training and responsive support.
Cons
  • Users find the lack of clarity in advanced configurations sometimes complicates their experience with Contact Center Studio.
  • Users find the learning curve challenging due to complex configurations and the need for support assistance initially.
  • Users find the limited customization of reporting dashboards frustrating, impacting their overall experience with Contact Center Studio.
  • Users find the limited features of Contact Center Studio, particularly lacking e-fax sending, quite frustrating.
  • Users express the need for improved meeting notifications to avoid surprises when meetings run late.

What Are Recent G2 Reviews of Contact Center Studio?

What Are G2 Users Discussing About Contact Center Studio?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated