# Best Chatbots Software - Page 5 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ### Category Stats (May 2026) - **Average Rating**: 4.52/5 - **New Reviews This Quarter**: 368 - **Buyer Segments**: Small-Business 61% │ Mid-Market 27% │ Enterprise 11% - **Top Trending Product**: IngestAI (+0.75) *Last updated: May 18, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 68,900+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,583 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Centralized Support with Superior AI and Reporting](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12546445)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,689 reviews) | Knowledge-base-grounded AI for support deflection | "[Seamless Integrations, Easy Workflows, and Smooth AI for Ticket Management](https://www.g2.com/survey_responses/fin-review-12807719)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (592 reviews) | No-code AI agents for 24/7 customer response | "[Smooth Multi-Channel Integration, Some App Improvements Needed](https://www.g2.com/survey_responses/jotform-ai-agents-review-12579354)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,468 reviews) | AI SDR for real-time website visitor qualification | "[Qualified turns our high-intent website traffic into real pipeline](https://www.g2.com/survey_responses/qualified-review-12724502)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,937 reviews) | AI-powered messaging and review management for multi-location brands | "[Easy Review Management Across Locations with a Simple, Actionable Dashboard](https://www.g2.com/survey_responses/birdeye-review-12726719)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,842 reviews) | Live chat and AI chatbot for small business websites | "[Easy setup, Lyro AI, and custom flows make Tidio great for customer support](https://www.g2.com/survey_responses/tidio-review-11581687)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,424 reviews) | — | "[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (463 reviews) | WhatsApp Business API with automation and shared inbox | "[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)" | | 9 | [Podium](https://www.g2.com/products/podium/reviews) | 4.6/5.0 (2,012 reviews) | SMS-first lead nurturing and review automation for local businesses | "[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)" | | 10 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,457 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Genesys Cloud: A Unified Orchestration Brain](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12808058)" | ## Which Chatbots Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews) - **Easiest to Use:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) ## Which Type of Chatbots Software Tools Are You Looking For? - [Chatbots Software](https://www.g2.com/categories/chatbots) *(current)* - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- **Sponsored** ### Ada Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.5 billion interactions for global brands like Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale. Ada’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most. AI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions. AI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more. AI Email: Turn your email channel into a productivity powerhouse with AI that resolves 70% of emails instantly. Designed for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place. Automate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks. Measure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working. Enterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices. Effortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data. Discover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fpage%3D33&secure%5Btoken%5D=4175e3ee03379627d8216de3272b76fe0474238d631c9a61aa36e465b5b56765&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## Buyer Guide: Key Questions for Choosing Chatbots Software Software ### What does chatbots software do? I explain chatbot software as a set of tools that automate conversations across web, mobile, and messaging channels, handling inquiries, routing contacts, and resolving service requests without human involvement. From what I see across reviewer accounts, these platforms are doing more than answering FAQs; they are serving as the first point of contact across website, WhatsApp, and social channels simultaneously. ### Why do businesses use chatbots software? When I reviewed G2 sentiment on these tools, the recurring driver was coverage: teams could not staff every channel at every hour, and prospects and customers were leaving without getting a response. Based on the G2 user feedback I evaluated, several clear benefits show up consistently: - Reviewers describe capturing leads the moment visitors show interest, before they navigate away from the site. - Many highlight deflecting repetitive tier-one support questions so agents can focus on complex cases. - Users outside North America emphasize reaching customers on WhatsApp and social messaging channels natively. - Several describe reducing first-response reliance on staffing, with chatbots handling initial contact around the clock. ### Who uses chatbots software primarily? After analyzing G2 reviewer profiles, I found a consistent set of users from the computer software, IT services, marketing and advertising, and financial services industries dominating the reviewer base. - **Customer service and support teams** handle FAQ deflection and ticket routing to reduce queue volume. - **Sales and marketing teams** qualify inbound visitors and route leads to reps with conversation context already captured. - **Small business owners** use chatbots as the primary communication layer for after-hours and high-volume inquiry handling. - **Agency operators** build and manage chatbot deployments across multiple clients on WhatsApp and social channels. ### What types of chatbots software should I consider? When I examined how reviewers describe the products they evaluated, chatbot platforms generally cluster into a few patterns: - **Customer support bots** built around FAQ resolution, ticket deflection, and help desk routing. - **Sales and lead qualification chatbots** that engage website visitors and schedule meetings. - **Messaging-first platforms** built for WhatsApp, Instagram, and social channels. - **No-code AI agent builders** for creating custom conversational flows without developer involvement. ### What are the core features to look for in chatbots software? From the G2 review patterns I evaluated, the strongest platforms include: - Accurate, context-aware responses that handle natural variation in how customers phrase questions. - Multi-channel deployment covering web, WhatsApp, and messaging from a single interface. - Clean handoff to human agents with full conversation context attached. - CRM and help desk integration that pushes captured contacts into existing workflows without manual exports. - No-code flow builders that let non-technical teams configure and update conversation paths independently. ### What trends are shaping chatbots software right now? From my analysis of recent reviewer discussions, a few shifts are reshaping this category: - **AI conversation depth** is the defining gap between platforms that resolve issues and those that escalate everything. - **WhatsApp and messaging channel parity** is becoming a purchase requirement, not a differentiator. - **Omnichannel inbox consolidation** is accelerating as buyers want a single view across chat, messaging, and email. - **Deflection rate reporting and unresolved topic visibility** are becoming standard evaluation criteria. ### How should I choose chatbots software? For me, the strongest chatbot platforms are the ones that respond accurately, hand off cleanly, and work reliably across the channels your customers actually use. The right fit starts with the channel question: a platform built for website chat will underperform on WhatsApp, and vice versa. --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [ViaSay](https://www.g2.com/products/viasay/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 49 **Product Description:** Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership. ### What Do G2 Reviewers Say About ViaSay? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** from ViaSay, appreciating the proactive assistance and training provided by account managers. - Users find ViaSay to be **straightforward and easy to use** , enhancing their overall experience and satisfaction. - Users value the **efficiency** of ViaSay, appreciating its straightforward interface and proactive support from dedicated account managers. - Users appreciate the **exceptional support** from Laiye, highlighting responsive assistance and proactive improvement suggestions. - Users value the **exceptional support** from Laiye, benefiting from proactive assistance and training for seamless usage. **Cons:** - Users find **AI limitations** in ViaSay need assistance for advanced flow builder use cases, though improvements are noted. - Users find **flow management challenging** , often needing assistance despite improvements in the flow builder's usability. - Users previously faced a **steep learning curve** when using the flow builder, though improvements are making it more intuitive. - Users often face **team dependency** challenges with ViaSay, though assistance is readily available for building use cases. #### What Are Recent G2 Reviews of ViaSay? **"[Working with Laiye is a true pleasure](https://www.g2.com/survey_responses/viasay-review-7897968)"** **Rating:** 4.5/5.0 stars *— Elien D.* [Read full review](https://www.g2.com/survey_responses/viasay-review-7897968) --- **"[Excellent BOT to improve our customer service](https://www.g2.com/survey_responses/viasay-review-5190384)"** **Rating:** 5.0/5.0 stars *— María Dolores L.* [Read full review](https://www.g2.com/survey_responses/viasay-review-5190384) --- #### What Are G2 Users Discussing About ViaSay? - [What is Mindsay used for?](https://www.g2.com/discussions/what-is-mindsay-used-for) ### 2. [QuickCEP](https://www.g2.com/products/quickcep/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **Product Description:** QuickCEP has been revolutionizing the industry since its founding in 2021. With a global presence, we've successfully helped businesses of all sizes boost their customer support and conversion rates. ### What Do G2 Reviewers Say About QuickCEP? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** of QuickCEP, enhancing operational efficiency and user experience significantly. - Users value the **intuitive design and comprehensive functionality** of QuickCEP, enhancing operational efficiency and customer engagement. - Users value the **seamless integrations** of QuickCEP with various platforms, enhancing communication and efficiency in interactions. - Users find **QuickCEP incredibly time-saving** , streamlining booking and communication processes for enhanced efficiency. - Users praise QuickCEP's **efficiency** , streamlining operations and enhancing customer interactions through intuitive design and AI-driven tools. **Cons:** - Users experience frustrating **integration issues** with QuickCEP, finding the process time-consuming and costly while raising data privacy concerns. - Users face **limitations in AI responses** , struggling with long questions and needing more accurate, tailored answers. - Users are frustrated with the **high cost of integrations** for QuickCEP, finding it excessive compared to other options. - Users experience **limited and repetitive responses** from QuickCEP's chat management, especially with complex customer inquiries. - Users face **connectivity issues** that disrupt customer interactions and hinder functionality, especially with poor internet connections. #### What Are Recent G2 Reviews of QuickCEP? **"[Fully automated AI based chatting support for customers](https://www.g2.com/survey_responses/quickcep-review-10353716)"** **Rating:** 4.5/5.0 stars *— Kunal K.* [Read full review](https://www.g2.com/survey_responses/quickcep-review-10353716) --- **"[Simplified Customer Management and Marketing with QuickEcp](https://www.g2.com/survey_responses/quickcep-review-12040557)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/quickcep-review-12040557) --- ### 3. [Octocom AI Customer Experience Suite](https://www.g2.com/products/octocom-ai-customer-experience-suite/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 18 **Product Description:** Octocom AI Customer Experience Suite is a comprehensive platform designed to enhance customer interactions through advanced artificial intelligence. It offers businesses the tools to automate and personalize customer engagement, leading to improved satisfaction and loyalty. Key Features and Functionality: - AI-Powered Chatbots: Deploy intelligent chatbots capable of handling a wide range of customer inquiries, providing instant responses, and reducing wait times. - Omnichannel Support: Integrate seamlessly across various communication channels, including email, social media, and live chat, ensuring a consistent customer experience. - Customer Insights and Analytics: Utilize advanced analytics to gain deep insights into customer behavior, preferences, and feedback, enabling data-driven decision-making. - Personalization Engine: Deliver tailored content and recommendations to customers based on their interaction history and preferences, enhancing engagement. - Automated Workflow Management: Streamline customer service processes by automating routine tasks, allowing human agents to focus on complex issues. Primary Value and Solutions Provided: Octocom AI Customer Experience Suite addresses the challenge of managing and improving customer interactions at scale. By automating routine tasks and providing personalized experiences, it helps businesses reduce operational costs, increase efficiency, and build stronger customer relationships. The suite's comprehensive analytics empower organizations to make informed decisions, ultimately driving growth and customer satisfaction. ### What Do G2 Reviewers Say About Octocom AI Customer Experience Suite? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and dedicated customer support** of Octocom AI, ensuring efficient issue resolution and satisfaction. - Users find Octocom AI Customer Experience Suite to be **intuitive and easy to implement** , significantly enhancing customer support efficiency. - Users appreciate the **easy setup** of Octocom, allowing for quick implementation and immediate impact on customer support. - Users appreciate the **flexible and customizable workflows** of Octocom AI, perfectly fitting diverse business needs. - Users find Octocom AI's **ease of implementation** enhances customer support efficiency and streamlines operations seamlessly. #### What Are Recent G2 Reviews of Octocom AI Customer Experience Suite? **"[Octocom AI and Chatbot review](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-10916513)"** **Rating:** 5.0/5.0 stars *— רונה .* [Read full review](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-10916513) --- **"[Seamless, Smart and Highly Effective](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-11756392)"** **Rating:** 5.0/5.0 stars *— Ben W.* [Read full review](https://www.g2.com/survey_responses/octocom-ai-customer-experience-suite-review-11756392) --- ### 4. [YourGPT Chatbot](https://www.g2.com/products/yourgpt-chatbot/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 22 **Product Description:** YourGPT is the complete AI-first platform for automating customer support, sales, and business operations. It enables businesses to create powerful and interactive AI agents without any coding knowledge. Supporting over 100 languages, it can be set up in under two minutes, making it accessible and efficient for a wide range of applications. Teams can train chatbots using internal data—documents, websites, help articles—and deploy them across web or messaging channels. YourGPT supports custom workflows, human handoff, API calls, and real-time updates, all while maintaining full control over branding and access. Used by startups and enterprises, YourGPT helps reduce response time, lower operational costs, and improve customer experience through scalable AI automation. ### What Do G2 Reviewers Say About YourGPT Chatbot? *AI-generated summary from verified user reviews* **Pros:** - Users find **YourGPT Chatbot easy to use** , allowing for quick setup and customization without coding skills. - Users appreciate the **friendly and responsive customer support** from YourGPT, enhancing their overall experience and satisfaction. - Users value the **clean UI and powerful integrations** of YourGPT Chatbot, enhancing customer service and communication. - Users love the **customizability** of YourGPT, enabling tailored solutions and seamless integration with multiple platforms. - Users appreciate the **easy creation** of YourGPT Chatbot, enabling quick setup without coding skills. **Cons:** - Users experience **limitations in understanding** with ChatGPT, leading to occasional inaccuracies and misinterpretations in responses. - Users find the **chat management feature needs improvement** , especially regarding documentation and response length. - Users note a **steep learning curve** for mastering YourGPT Chatbot, requiring time and technical expertise for optimal use. - Users find the **high premium cost** of YourGPT Chatbot to be a significant barrier for many small businesses. - Users find that **difficult learning** is necessary to fully harness the capabilities of YourGPT Chatbot despite its user-friendly design. #### What Are Recent G2 Reviews of YourGPT Chatbot? **"[Impressive AI solution for customer support](https://www.g2.com/survey_responses/yourgpt-chatbot-review-11812333)"** **Rating:** 5.0/5.0 stars *— Rajni W.* [Read full review](https://www.g2.com/survey_responses/yourgpt-chatbot-review-11812333) --- **"[Accelerate the sale, customizable, but challenges with credits](https://www.g2.com/survey_responses/yourgpt-chatbot-review-12414416)"** **Rating:** 5.0/5.0 stars *— Marruu E.* [Read full review](https://www.g2.com/survey_responses/yourgpt-chatbot-review-12414416) --- ### 5. [Futr](https://www.g2.com/products/futr/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **Product Description:** Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required #### What Are Recent G2 Reviews of Futr? **"[Easy to use, Customer Friendly](https://www.g2.com/survey_responses/futr-review-8340246)"** **Rating:** 5.0/5.0 stars *— Laura O.* [Read full review](https://www.g2.com/survey_responses/futr-review-8340246) --- **"[Brilliant tool, user friendly and great service!](https://www.g2.com/survey_responses/futr-review-8418479)"** **Rating:** 5.0/5.0 stars *— Rosie O.* [Read full review](https://www.g2.com/survey_responses/futr-review-8418479) --- ### 6. [Cliengo](https://www.g2.com/products/cliengo/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 **Product Description:** Cliengo is an omnichannel platform that automatically converts website visitors into leads, 24/7. Trusted by over 3,000 companies across industries like Healthcare, Education, Real Estate, and Tourism, Cliengo centralizes every customer touchpoint into a single, intelligent inbox. What does Cliengo do? Cliengo combines AI-powered chatbots, live chat, a built-in CRM, and a Copilot assistant so that sales teams can capture, qualify, and manage opportunities without manual effort. The platform learns from your FAQs and website content to deliver automatic, on-brand responses — no coding required. Supported Channels: - Website (chat widget) - WhatsApp - Vacebook Messenger - Instagram Key Features: - 24/7 AI Chatbot — Automatically responds, qualifies, and routes leads across all channels. - Unified Inbox — Centralizes all messages in one place; no more switching between tabs. - Built-in CRM — Manage contacts, track sales cycle stages, rate leads, and auto-assign them to agents. - Cliengo Copilot — Conversation summaries, objection detection, response time metrics, and business opportunity alerts. - Live Chat with smart handoff — Agents can jump into bot conversations in real time when they spot a sales opportunity. - 1,300+ Integrations — Connect via Webhook, API, and Zapier with tools like Salesforce, Google Ads, Mailchimp, and more. - Reports & Dashboards — Campaign metrics integrated with Google Ads, Analytics, and Data Studio. - Multi-language — Available in multiple languages to serve diverse markets. Who is Cliengo for? Best suited for mid-size to large companies handling high volumes of inquiries (1,000+ per month) that need efficient omnichannel support, full lead and campaign traceability, and a way to scale their commercial team's output without adding operational overhead. Awards & Recognition: - Great Place to Work® Argentina (2021, 2022, 2023) - Facebook for Startups: Commerce Program (2020) - Google for Startups LATAM (2020) - 6th Most Innovative Company in Argentina (2019) #### What Are Recent G2 Reviews of Cliengo? **"[Automate all your procedures with Cliengo](https://www.g2.com/survey_responses/cliengo-review-3769451)"** **Rating:** 4.5/5.0 stars *— Joshua J.* [Read full review](https://www.g2.com/survey_responses/cliengo-review-3769451) --- **"[Customizable Chatbot Integration](https://www.g2.com/survey_responses/cliengo-review-8160233)"** **Rating:** 4.5/5.0 stars *— MP D.* [Read full review](https://www.g2.com/survey_responses/cliengo-review-8160233) --- #### What Are G2 Users Discussing About Cliengo? - [What is Cliengo used for?](https://www.g2.com/discussions/what-is-cliengo-used-for) ### 7. [Alana AI](https://www.g2.com/products/alana-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **Product Description:** Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes. #### What Are Recent G2 Reviews of Alana AI? **"[Fulfills the function and has great cost-benefit](https://www.g2.com/survey_responses/alana-ai-review-8670114)"** **Rating:** 5.0/5.0 stars *— Luiza G.* [Read full review](https://www.g2.com/survey_responses/alana-ai-review-8670114) --- **"[Excellent tool in customer service!](https://www.g2.com/survey_responses/alana-ai-review-8674790)"** **Rating:** 4.5/5.0 stars *— Gabrielly A.* [Read full review](https://www.g2.com/survey_responses/alana-ai-review-8674790) --- #### What Are G2 Users Discussing About Alana AI? - [What is Alana used for?](https://www.g2.com/discussions/what-is-alana-used-for) ### 8. [My AskAI](https://www.g2.com/products/my-askai/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **Product Description:** My AskAI is the most affordable AI customer service agent, integrated into your existing help desk (Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias) and available 24/7 to give instant answers to your customers. Set up in minutes, without the need for developers and trained on your help center, knowledge base, website and live customer data, the AI agent ensures your customers always have an answer to their questions. If it can't answer it will pass them over to your (human) team, giving the best of both worlds and increasing customer satisfaction and retention. • \>5x cheaper than native AI solutions, at $0.10 per ticket, but with comparable (often better) answer quality and performance. • Improve your AI agent's performance over time through automatic self-learning. • Fully customize and control your AI agent's brand and tone of voice with configurable guidance that also lets you set up custom scenarios for handovers. • Set up AI tasks to allow your AI agent to autonomously perform complex actions like refunds, KYC, seat management, address changes and more. • Use the AI agent internally, without responding directly to customers, with AI-generated internal/private notes or via our copilot extension. On average 75% of conversations are resolved directly by our AI agents across a range of hundreds of eCommerce, SaaS and marketplace platforms and businesses, saving thousands of hours of support time that can be better spent providing service in the more complex cases. Reduce your support requests, overnight, with My AskAI. ### What Do G2 Reviewers Say About My AskAI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **speed and accuracy** of My AskAI, enhancing customer support efficiency and trust. - Users appreciate the **ease of use** of My AskAI, enjoying quick setup and seamless integration for customer support. - Users value the **time-saving capabilities** of My AskAI, reducing workloads and streamlining customer support efficiently. - Users appreciate the **easy setup** of My AskAI, allowing effortless integration and quick implementation for customer support. - Users find MyAskAI to be **incredibly helpful** , significantly reducing agent workload and streamlining support processes. **Cons:** - Users find the **inability to process screenshots** limits the effectiveness of My AskAI during interactions. - Users face challenges with **inaccuracy** , particularly in email responses and inability to correct AI's mistakes effectively. - Users find the **learning curve steep** due to the need for clearer documentation and setup effort for advanced features. - Users find the **cost structure confusing and burdensome** , particularly for smaller startups with limited needs. - Users find the **pricing structure confusing and expensive** , particularly with added fees affecting smaller startups' accessibility. #### What Are Recent G2 Reviews of My AskAI? **"[We offloaded informational questions from live agents so have more time for other requests.](https://www.g2.com/survey_responses/my-askai-review-12271097)"** **Rating:** 4.5/5.0 stars *— Caelan B.* [Read full review](https://www.g2.com/survey_responses/my-askai-review-12271097) --- **"[A good low-cost alternative to Zendesk's native AI](https://www.g2.com/survey_responses/my-askai-review-11486310)"** **Rating:** 4.0/5.0 stars *— Alec H.* [Read full review](https://www.g2.com/survey_responses/my-askai-review-11486310) --- ### 9. [Rulai](https://www.g2.com/products/rulai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 66 **Product Description:** Rulai's Conversational Computing Platform is the most advanced all-in-one Conversational AI platform in the market, designed to accelerate time-to-value. Companies can use Rulai to build sophisticated Virtual Assistants and Chatbots in record time with minimal coding or AI knowledge. Rulai's proprietary S.A.F.E. methodology ensures that Conversational AI projects can be managed on tight schedules and deliver on the KPIs. S.A.F.E. stands for Smart - Action Oriented - Fast Learner - Extensible. -\> SMART - Rulai is the only company with a Level 3 Dialog Manager, capable of constructing a conversation in real-time based on context. This includes the ability to handle multiple intents and context switching, without coding. -\> ACTION ORIENTED - Powerful bots need to do more than just FAQ. They need to automate entire workflows. Rulai's Javascript engine, prebuilt integrations, and connections with 3rd party RPA providers allows for fast integration with enterprise systems. -\> FAST LEARNER - Bot builders can rely on Rulai's accelerators to ingest data, knowledge, and workflows and turn them into bots with a click of a button. Rulai bots can also learn from past transcripts, and of course, learn from experience by guiding bot builders to problem areas. Rulai's no-code design studio enables bot builders to quickly build and iterate on bot versions. -\> EXTENSIBLE - Rulai's platform can support customer, employee, and agent facing use cases and can be deployed across voice, text, or messaging channels to provide a true omnichannel customer journey-based solution. Rulai's platform has been designed with the enterprise in mind. It is SOC2 Type 2 and PCI compliant and can run on any cloud, including Amazon, Google, Microsoft as well as in on-premise environments. Rulai was selected by Forbes as one of the most promising AI companies in the US. ### What Do G2 Reviewers Say About Rulai? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Rulai, finding it intuitive and flexible for various integrations. - Users find Rulai's **easy setup** and integration process notably smooth and efficient for their chatbot needs. - Users highlight Rulai's **flexibility and ability to handle complex use cases** , enhancing enterprise customer engagement effectively. - Users value the **intuitive design** of Rulai, enabling effortless growth and flexibility in handling complex use cases. - Users value the **easy integrations** with Rulai, highlighting the helpfulness and expertise of their support team. **Cons:** - Users express concerns about **AI limitations** but believe Rulai's expertise will eventually lead to improved solutions. - Users experience **connectivity issues** with Rulai, but believe the wait for improvements will be worthwhile. - Users find the **data analytics issues** frustrating, as exporting analytics for personal use can be difficult. - Users feel the documentation lacks **detail and examples** , hindering their understanding and effective use of Rulai. - Users feel the **documentation is inadequate** , lacking detail and examples, which hampers their understanding of Rulai. #### What Are Recent G2 Reviews of Rulai? **"[Easy to use, but with enough depth and complexity for modern chatbots](https://www.g2.com/survey_responses/rulai-review-8968863)"** **Rating:** 5.0/5.0 stars *— Murilo R.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8968863) --- **"[Rulai: Where AI meets exceptional customer engagement, making your business smart and efficient.](https://www.g2.com/survey_responses/rulai-review-8737488)"** **Rating:** 4.5/5.0 stars *— Jeff H.* [Read full review](https://www.g2.com/survey_responses/rulai-review-8737488) --- #### What Are G2 Users Discussing About Rulai? - [What is Rulai used for?](https://www.g2.com/discussions/what-is-rulai-used-for) ### 10. [Typebot](https://www.g2.com/products/typebot/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 31 **Product Description:** Typebot is a tool to build conversational apps with an intuitive drag and drop interface with pre-defined blocks that you can use to offer a great, native chat experience without coding. At Typebot, we love hyper-customized experiences with a human touch. We empower you to create bots that perfectly suit your business logic. It comes with a Custom Code block, Custom CSS, Webhooks, and Native integrations so that you are free to create anything. With Typebot you can automate your conversations and collect feedback without compromising on the human touch. It ultimately helps you to: 🏆 Skyrocket your conversion rate compared to classic forms 🥰 Make your customers happy (awesome UX) ### What Do G2 Reviewers Say About Typebot? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Typebot's **user-friendly interface** that enhances lead generation and improves engagement with a conversational approach. - Users find Typebot's **ease of use** remarkable, enabling seamless creation of chatbots through a clear drag-and-drop interface. - Users value the **customizability** of Typebot, enhancing their chatbots with diverse multimedia elements for better engagement. - Users commend the **seamless integrations** of Typebot, enhancing lead capture and CRM connectivity effortlessly. - Users find Typebot's **intuitive design** greatly enhances customer relations and streamlines interactions effectively. **Cons:** - Users face **integration issues** with Typebot, often requiring workarounds and experiencing crashes when connecting to other platforms. - Users find Typebot's **AI limitations** hinder advanced chatbot creation, leading to slow updates and challenging integrations. - Users find the **learning curve steep** for advanced logic in Typebot, especially without prior experience in programming. - Users report **challenging reporting** issues with Typebot, particularly struggling with customizations and integrations with existing systems. - Users experience **communication issues** with Typebot, as complex queries often lead to frustration due to insufficient replies. #### What Are Recent G2 Reviews of Typebot? **"[A strong and easy-to-use chatbot builder offers excellent flexibility.](https://www.g2.com/survey_responses/typebot-review-11533430)"** **Rating:** 4.0/5.0 stars *— Sravanam T.* [Read full review](https://www.g2.com/survey_responses/typebot-review-11533430) --- **"[User-Friendly and Customizable, But Has Some Limits](https://www.g2.com/survey_responses/typebot-review-11898420)"** **Rating:** 4.0/5.0 stars *— Guibril D.* [Read full review](https://www.g2.com/survey_responses/typebot-review-11898420) --- #### What Are G2 Users Discussing About Typebot? - [What is Typebot used for?](https://www.g2.com/discussions/what-is-typebot-used-for) ### 11. [Mongoose Conversation Intelligence Platform](https://www.g2.com/products/mongoose-conversation-intelligence-platform/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **Product Description:** Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right channel. Colleges and universities have achieved 8.7% enrollment growth, 20% higher retention rates, and a 300% increase in Giving Day donations using Mongoose, the Conversation Intelligence Platform built exclusively for higher ed. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement. ### What Do G2 Reviewers Say About Mongoose Conversation Intelligence Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Mongoose Conversation Intelligence Platform to be **extremely user-friendly** , enhancing communication efficiency and organization effortlessly. - Users value the **intuitive dashboard and smart messaging** of Mongoose, enhancing communication and streamlining outreach efforts. - Users appreciate the **responsive customer support** of Mongoose, enhancing their experience and making the platform more user-friendly. - Users find Mongoose to be a **helpful tool** for communication, enhancing outreach and support with ease. - Users value the **time-saving features** of Mongoose Conversation Intelligence Platform, enabling efficient communication and campaign management. **Cons:** - Users face **integration issues** with Mongoose Conversation Intelligence Platform, hindering seamless use with existing systems and tools. - Users struggle with **poor integration** of Mongoose Conversation Intelligence Platform, hindering effective use with essential internal systems. - Users face **API integration issues** with the Mongoose platform, making the process of creating profiles cumbersome. - Users face **communication issues** with Mongoose, as calls blend personal and professional lines causing confusion. - Users face **connection issues** with Mongoose, as calls do not differentiate between personal and business numbers effectively. #### What Are Recent G2 Reviews of Mongoose Conversation Intelligence Platform? **"[Boosts Communication with Easy Setup](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088)"** **Rating:** 4.5/5.0 stars *— Elisa K.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088) --- **"[Cute and motivating](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848)"** **Rating:** 4.0/5.0 stars *— Cassie M.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848) --- ### 12. [Botmaker](https://www.g2.com/products/botmaker/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 276 **Product Description:** Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid IA and human agents. Grow your business with automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform allows you to understand and anticipate your customers' needs and requests. With over 9 years in the market, we are present in Brazil, Argentina, Colombia, Mexico, the US and more than 40 countries. We are WhatsApp Solution Provider, Meta Business Partner, Google Partner, TikTok Partner and Apple Messaging Service Provider. Are you ready to take your customer service to the next level? 🚀 ### What Do G2 Reviewers Say About Botmaker? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Botmaker, noting its simple and friendly interface for effective work development. - Users value the **integrated messaging functionality** of Botmaker, enhancing ease of communication across platforms. - Users value the **easy integrations** of Botmaker, enhancing communication via various platforms seamlessly. - Users love the **easy design and practicality** of Botmaker, enhancing workflow efficiency and usability for all levels of experience. - Users love the **native integrations** of Botmaker, enhancing communication with WhatsApp and social networks seamlessly. **Cons:** - Users find Botmaker's **poor customer support** lacking, especially without 24/7 availability for urgent issues. - Users face **integration issues** , particularly between platforms and with accessing support, impacting their overall experience. - Users find the **limited customization** of Botmaker's reports and interface frustrating, making it hard to navigate effectively. - Users express dissatisfaction with **poor reporting** , noting limitations in customization and lack of updates on platform changes. - Users feel the **UX improvement** is needed as scrolling through messages and customization options are limited. #### What Are Recent G2 Reviews of Botmaker? **"[Best Enterprise AI enhanced Conversational Bots platform](https://www.g2.com/survey_responses/botmaker-review-10183963)"** **Rating:** 5.0/5.0 stars *— Carlos A. G.* [Read full review](https://www.g2.com/survey_responses/botmaker-review-10183963) --- **"[Exceptional Automation and Support with Botmaker](https://www.g2.com/survey_responses/botmaker-review-12068086)"** **Rating:** 5.0/5.0 stars *— JORGE OCTAVIO L.* [Read full review](https://www.g2.com/survey_responses/botmaker-review-12068086) --- #### What Are G2 Users Discussing About Botmaker? - [What is Botmaker used for?](https://www.g2.com/discussions/what-is-botmaker-used-for) ### 13. [KODIF](https://www.g2.com/products/kodif/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **Product Description:** KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business. ### What Do G2 Reviewers Say About KODIF? *AI-generated summary from verified user reviews* **Pros:** - Users find KODIF's **ease of use** remarkable, streamlining tasks and enhancing customer interactions effortlessly. - Users find Kodif's **helpful support** and customization options enhance efficiency and productivity in customer interactions. - Users appreciate the **responsive and accessible customer support** from the Kodif team, enhancing service efficiency significantly. - Users highlight KODIF's **efficiency** in streamlining processes, saving time, and enhancing customer support productivity. - Users commend Kodif for its **instrumental automation and efficient customer support** , greatly enhancing productivity and streamlining operations. **Cons:** - Users face **complexity in automations** requiring additional engineering support, despite KODIF's responsive team addressing integration challenges. - Users struggle with **integration difficulties** as custom configurations and engineering support complicate the setup process for KODIF. - Users find **integration issues** with KODIF challenging, requiring engineering support for effective functionality and setup. - Users find the **lack of integrations** with KODIF challenging, often requiring additional engineering support for effective use. - Users experience a slight **learning curve** with the UI and may need training for editing without support. #### What Are Recent G2 Reviews of KODIF? **"[Unmatched AI Performance and Exceptional Support with KODIF](https://www.g2.com/survey_responses/kodif-review-11918921)"** **Rating:** 5.0/5.0 stars *— Lauryn D.* [Read full review](https://www.g2.com/survey_responses/kodif-review-11918921) --- **"[Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement](https://www.g2.com/survey_responses/kodif-review-12704371)"** **Rating:** 4.0/5.0 stars *— Saad M.* [Read full review](https://www.g2.com/survey_responses/kodif-review-12704371) --- ### 14. [Helpwise](https://www.g2.com/products/helpwise/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 178 **Product Description:** Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. ### What Do G2 Reviewers Say About Helpwise? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer management** of Helpwise, highlighting effective support and recommendations. - Users value the **patience and support** from Helpwise customer service, ensuring effective problem resolution and satisfaction. - Users value the **easy access** to support from Helpwise, appreciating responsive assistance throughout their experience. - Users commend the **helpful support** of Helpwise, especially appreciating the effective assistance in resolving issues. - Users commend the **exceptional platform usability** of Helpwise, enhancing their overall experience and facilitating smooth support interactions. #### What Are Recent G2 Reviews of Helpwise? **"[Excellent support and tool](https://www.g2.com/survey_responses/helpwise-review-10941310)"** **Rating:** 5.0/5.0 stars *— Julio César L.* [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) --- **"[Keeps us organized and scaling simple!](https://www.g2.com/survey_responses/helpwise-review-11420873)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) --- #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### 15. [BotPenguin](https://www.g2.com/products/botpenguin/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 26 **Product Description:** BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS. It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times. With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints. BotPenguin also enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate. ### What Do G2 Reviewers Say About BotPenguin? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of BotPenguin, making setup and customization quick and straightforward for teams. - Users value the **responsive customer support** from BotPenguin, which ensures prompt resolution of any concerns. - Users appreciate the **easy setup** of BotPenguin, enabling a smooth start and efficient team onboarding. - Users appreciate the **ease of customization and flexibility** of BotPenguin, enhancing communication and operational efficiency. - Users find BotPenguin **incredibly helpful** for managing inquiries, customer queries, and maintaining effective communication on various platforms. **Cons:** - Users find the lack of an option to **switch off bot chats** frustrating, leading to wasted chat credits. - Users experience **integration issues** with BotPenguin, particularly with unclear error messages from Facebook connectivity problems. - Users find the **lack of detailed error messages** frustrating when facing Facebook integration issues, hindering problem resolution. - Users find a **lack of insight** due to unclear error messages during Facebook integration issues, hindering problem resolution. - Users note a **steep learning curve** initially, but find BotPenguin effective once familiar with its features. #### What Are Recent G2 Reviews of BotPenguin? **"[All-in-One No-Code AI Chatbot for Omnichannel Automation and Lead Generation](https://www.g2.com/survey_responses/botpenguin-review-12503756)"** **Rating:** 5.0/5.0 stars *— Rahul G.* [Read full review](https://www.g2.com/survey_responses/botpenguin-review-12503756) --- **"[Seamless AI Onboarding, Stellar Support](https://www.g2.com/survey_responses/botpenguin-review-12463317)"** **Rating:** 5.0/5.0 stars *— Marcel v.* [Read full review](https://www.g2.com/survey_responses/botpenguin-review-12463317) --- #### What Are G2 Users Discussing About BotPenguin? - [What is BotPenguin used for?](https://www.g2.com/discussions/what-is-botpenguin-used-for) - 1 comment ### 16. [Simplified](https://www.g2.com/products/simplified/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 4,446 **Product Description:** Simplified is the one app to create, collaborate, and scale your marketing. Design, write marketing copy, create videos, collaborate, and publish to socials—all in the same place. Built for speed and simplicity, Simplified helps over 2,000,000 creators, marketers and businesses to scale their marketing, streamline their workflows, and get work done in a few clicks. With a no-code design editor, AI writer, stunning templates, multiple brand kits, unlimited workspaces, and in-app publishing, you can start and finish your marketing without switching tabs. Ever. ### What Do G2 Reviewers Say About Simplified? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Simplified, appreciating its intuitive and responsive AI for content creation. - Users love the **easy and safe writing experience** with Simplified, praising its effectiveness for various applications. - Users love the **AI writing assistance** from Simplified, enabling unique content creation for various products effortlessly. - Users love the **time-saving features** and collaborative tools of Simplified, enhancing productivity for marketing teams. - Users find Simplified's tools to be **incredibly user-friendly** , making them accessible for both children and adults alike. **Cons:** - Users express concern over **limited credit options** and high subscription costs, making the app less accessible. - Users express concern about the **cost of credits** , wishing for more free options or a straightforward subscription model. - Users note the **limited generative capabilities** of Simplified, affecting the overall effectiveness of the writing tool. - Users express frustration over **insufficient credits** , with issues causing credits to be deducted without results being delivered. - Users find the app **expensive** , especially for students, due to high subscription costs and lack of trial options. #### What Are Recent G2 Reviews of Simplified? **"[Useful tool for handling daily communication and content creation](https://www.g2.com/survey_responses/simplified-review-12671899)"** **Rating:** 4.0/5.0 stars *— Apoorv S.* [Read full review](https://www.g2.com/survey_responses/simplified-review-12671899) --- **"[Easy to Use and Efficient Tool for Creating Professional Health Articles and Skincare Content](https://www.g2.com/survey_responses/simplified-review-12348111)"** **Rating:** 4.5/5.0 stars *— Shubham S.* [Read full review](https://www.g2.com/survey_responses/simplified-review-12348111) --- #### What Are G2 Users Discussing About Simplified? - [What is Simplified used for?](https://www.g2.com/discussions/what-is-simplified-used-for) - 1 comment, 1 upvote ### 17. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 441 **Product Description:** is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling companies to automate, scale, and optimize their customer interactions. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, E-Mail and more are centralized in Lime Connect’s Message Center. Professional service features—such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing—support teams in delivering seamless customer experiences. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. ### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy WhatsApp implementation** , making customer management a seamless experience. - Users love the **easy WhatsApp implementation** , making customer management a breeze with Lime Connect. - Users find the **easy WhatsApp implementation** makes customer management a breeze with Lime Connect. - Users love the **easy WhatsApp implementation** of Lime Connect, simplifying their customer management experience significantly. - Users appreciate the **easy integrations** of Lime Connect, making customer management a breeze with WhatsApp. **Cons:** - Users find the product **expensive** , yet acknowledge that it effectively fulfills its purpose. - Users find the **bland design** of Lime Connect unappealing, despite acknowledging its functionality and cost. #### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)? **"[AI Power and Ease of Use](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)"** **Rating:** 4.0/5.0 stars *— Nello P.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654) --- **"[I did research for my client that was building a new website and Userlike floated to the top.](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)"** **Rating:** 5.0/5.0 stars *— Randy R.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512) --- #### What Are G2 Users Discussing About Lime Connect (formerly Userlike)? - [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for) ### 18. [ShopPop](https://www.g2.com/products/pop-chat/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **Product Description:** ShopPop makes Messenger a powerful marketing channel for your business by starting and automating conversations at scale. When you connect ShopPop to your business, you will grow your audience, handle all conversations in one inbox and re-engage them to get more sales and generate better leads. #### What Are Recent G2 Reviews of ShopPop? **"[Excellent and useful platform](https://www.g2.com/survey_responses/shoppop-review-4244571)"** **Rating:** 5.0/5.0 stars *— Martin D.* [Read full review](https://www.g2.com/survey_responses/shoppop-review-4244571) --- **"[Happy with POP](https://www.g2.com/survey_responses/shoppop-review-4242709)"** **Rating:** 5.0/5.0 stars *— Laura S.* [Read full review](https://www.g2.com/survey_responses/shoppop-review-4242709) --- #### What Are G2 Users Discussing About ShopPop? - [What is ShopPop used for?](https://www.g2.com/discussions/what-is-shoppop-used-for) ### 19. [Acquire](https://www.g2.com/products/acquire/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **Product Description:** Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. #### What Are Recent G2 Reviews of Acquire? **"[Simple way to connect to your customers](https://www.g2.com/survey_responses/acquire-review-6989561)"** **Rating:** 5.0/5.0 stars *— prabin s.* [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) --- **"[Acquire Your New Chat Specialised](https://www.g2.com/survey_responses/acquire-review-8981633)"** **Rating:** 5.0/5.0 stars *— Francis R.* [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) --- #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ### 20. [Rasayel](https://www.g2.com/products/rasayel/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **Product Description:** Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more. ### What Do G2 Reviewers Say About Rasayel? *AI-generated summary from verified user reviews* **Pros:** - Users find Rasayel incredibly **easy to use** , complimenting its intuitive interface and friendly customer support. - Users value the **responsive customer support** from Rasayel, highlighting their speed, politeness, and helpfulness. - Users commend the **helpful support team** of Rasayel for their quick and efficient response to inquiries. - Users value the **easy deployment and intuitive interface** of Rasayel, enhancing daily customer connections effectively. - Users find the **user interface straightforward** , enhancing interaction and ease of implementation for maximizing revenue. **Cons:** - Users find the **limited features** of Rasayel, such as the 24-hour outreach window, quite restrictive and frustrating. - Users notice **missing features** like direct messaging and group creation, but hope for improvements in the future. - Users find the **navigation poor** , struggling with a cluttered dashboard and limited filter options. - Users find the **time limits and duplicate chats** in Rasayel's chat functionality restrictive and frustrating. - Users find the **pricing structure unclear and expensive** , complicating budgeting, especially for smaller teams. #### What Are Recent G2 Reviews of Rasayel? **"[A mixture of value and simplicity, with tons of potential ahead!](https://www.g2.com/survey_responses/rasayel-review-11257953)"** **Rating:** 4.0/5.0 stars *— Moemen A.* [Read full review](https://www.g2.com/survey_responses/rasayel-review-11257953) --- **"[Outstanding support from Rasayel!](https://www.g2.com/survey_responses/rasayel-review-11227125)"** **Rating:** 5.0/5.0 stars *— Nouran A.* [Read full review](https://www.g2.com/survey_responses/rasayel-review-11227125) --- ### 21. [Orimon](https://www.g2.com/products/orimon/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **Product Description:** Orimon AI is a state-of-the-art Generative AI chatbot platform designed to transform how businesses interact with their customers. Our platform excels in delivering natural, human-like conversations, providing an unparalleled experience for users and driving sales and customer satisfaction to new heights. At the heart of Orimon AI is the ability to conduct conversation commerce seamlessly. Whether integrated with Shopify, WooCommerce, or utilizing a custom product sheet, our chatbots engage customers like a seasoned salesperson. They respond to queries, recommend products, and close sales, mimicking the intuitiveness of a real-person interaction. This feature is especially beneficial for e-commerce sites, enabling them to leverage AI for boosting sales and enhancing customer journey. Another standout feature of Orimon AI is its advanced live chat functionality, offering a perfect blend of AI efficiency and human touch. When complex queries arise, or a personal touch is needed, the platform smoothly transitions the interaction to human agents, ensuring customer queries are always handled with care. Orimon AI’s versatility extends to its broad integration capabilities. It seamlessly connects with various messaging channels, including website chat, WhatsApp, Telegram, Facebook Direct Messaging, Slack, and Discord, ensuring your business is accessible across the platforms your customers use the most. Furthermore, our platform integrates with leading automation tools and CRMs like Zapier, Pabbly Connect, HubSpot, and Salesforce. This integration enables efficient lead processing and management, ensuring that every interaction is captured and utilized for business growth. Our platform is not limited to customer-facing roles; it also includes use cases for internal business operations. From simple support query handling to complex sales processes, lead qualification, and even serving as an internal assistant for HR, support, and sales teams, Orimon AI is a versatile tool designed to cater to various business needs. In summary, Orimon AI is more than just a chatbot; it's a comprehensive, AI-powered communication solution that enhances every aspect of your business interaction. It's an investment in cutting-edge technology that promises not just to meet but exceed the evolving demands of digital commerce and customer service. #### What Are Recent G2 Reviews of Orimon? **"[How I primed orimon ai for learning financial intelligence](https://www.g2.com/survey_responses/orimon-review-9160214)"** **Rating:** 5.0/5.0 stars *— Gabriel O.* [Read full review](https://www.g2.com/survey_responses/orimon-review-9160214) --- **"[Build super smart marketing bots](https://www.g2.com/survey_responses/orimon-review-9404313)"** **Rating:** 4.5/5.0 stars *— Anjani S.* [Read full review](https://www.g2.com/survey_responses/orimon-review-9404313) --- ### 22. [Botmake.io](https://www.g2.com/products/botmake-botmake-io/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 47 **Product Description:** Botmake.io is a super simple and clean no-code chatbot creation tool for business or entertainment purposes. Users can add a chatbot to their websites and improve the experience of their visitors. ### What Do G2 Reviewers Say About Botmake.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Botmake.io, finding it simple to set up and navigate. - Users laud the **easy creation** process of Botmake.io, enabling quick development of chatbots with a user-friendly approach. - Users praise the **customization options** of Botmake.io, allowing tailored chatbots for various business needs and preferences. - Users appreciate the **accessibility and efficiency** of Botmake.io, enjoying its user-friendly design and fast deployment. - Users value the **advanced NLP capabilities** of Botmake.io, enabling effective and customized conversational experiences. **Cons:** - Users find Botmake.io **expensive** due to limited features and additional costs for basic functionalities and customizability. - Users report a **limited understanding** from Botmake.io, leading to difficulties in comprehending provided information. - Users note the **limitations in features** of Botmake.io, lacking advanced functions like machine learning and voice customization. - Users find the **limited customization** options frustrating, wishing for more flexibility in code and UI design. - Users find the **limited integration options** restrictive, especially for those needing advanced functionalities and tools. #### What Are Recent G2 Reviews of Botmake.io? **"[Nice tool](https://www.g2.com/survey_responses/botmake-io-review-9917964)"** **Rating:** 4.0/5.0 stars *— Ajay R.* [Read full review](https://www.g2.com/survey_responses/botmake-io-review-9917964) --- **"[Botmake chatbot - Super simple AI making communication Easier !!!](https://www.g2.com/survey_responses/botmake-io-review-9186674)"** **Rating:** 5.0/5.0 stars *— Aaisha D.* [Read full review](https://www.g2.com/survey_responses/botmake-io-review-9186674) --- ### 23. [Yoizen Omnichannel CX Platform](https://www.g2.com/products/yoizen-omnichannel-cx-platform/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 28 **Product Description:** Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, Mercado Libre, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. Other partnerships: Avaya Google Apple We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: Omnichannel Customer Service Automation ChatBots Conversational Intelligence powered by AI Customer Experience (CX) Digital Channels #### What Are Recent G2 Reviews of Yoizen Omnichannel CX Platform? **"[Sensitive platform for social media management, versatile and with potential to add integrations.](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-9315634)"** **Rating:** 5.0/5.0 stars *— Marcela P.* [Read full review](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-9315634) --- **"[A comprehensive tool to transform the customer experience](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-10152081)"** **Rating:** 5.0/5.0 stars *— Cinthia D.* [Read full review](https://www.g2.com/survey_responses/yoizen-omnichannel-cx-platform-review-10152081) --- ### 24. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 98 **Product Description:** Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users praise Zendesk for its **user-friendly interface** , appreciating its clarity and reduced complexity compared to other software. - Users value the **communication efficiency** of Zendesk for Employee Service, making ticket management and team coordination effortless. - Users commend the **ease of navigation and efficiency** of Zendesk for Employee Service, enhancing customer support and team tracking. - Users appreciate the **brilliant customer support** from Zendesk, finding it efficient and easy to use for ticket management. - Users appreciate the **customization options** of Zendesk, allowing for tailored solutions to fit specific needs. **Cons:** - Users find Zendesk for Employee Service has **limited features** , lacking advanced options for complex ticket management. - Users find the **limited options** in Zendesk for Employee Service restrict their ability to handle complex scenarios. - Users find the **missing features** in Zendesk for Employee Service limit its functionality for advanced needs. - Users often face **slow loading** times, requiring refreshing to view updated tickets on Zendesk for Employee Service. - Users find the **reporting process overwhelming** and desire a simpler method despite potential AI improvements. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- **"[Big Fan of Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12524421)"** **Rating:** 5.0/5.0 stars *— Riley M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12524421) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) ### 25. [Automat](https://www.g2.com/products/automat/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **Product Description:** Automat is a conversation company. Conversations are the best way to sell, and this is why we bring the power of sales conversations to your eCommerce—at scale. Ecommerce companies staff their websites and increase sales with Virtual Product Advisors. These AI-powered advisors are trained to have automated one-on-one conversations with consumers, provide personalized recommendations, and ultimately give them the boost in confidence they need to buy - just like a real salesperson would. We partner with the world's largest B2C retailers and brands and consistently deliver higher first-party insight, conversion rates, and order value.  #### What Are Recent G2 Reviews of Automat? **"[Beauty Conversation Experts ](https://www.g2.com/survey_responses/automat-review-3047366)"** **Rating:** 5.0/5.0 stars *— Jaqueleen L.* [Read full review](https://www.g2.com/survey_responses/automat-review-3047366) --- **"[Love the capability!](https://www.g2.com/survey_responses/automat-review-4045903)"** **Rating:** 4.0/5.0 stars *— Verified User in Cosmetics* [Read full review](https://www.g2.com/survey_responses/automat-review-4045903) --- #### What Are G2 Users Discussing About Automat? - [What is Automat used for?](https://www.g2.com/discussions/what-is-automat-used-for) ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.