BotWot iCX, launched by Purpleant Technologies in March 2025, is an advanced no-code platform that transforms customer lifecycle management for mid to large enterprises. Evolving from the original BotWot chatbot (August 2024), it integrates text, voice, and vision AI to deliver personalized, omnichannel experiences across marketing, sales, and service. Powered by the patent-pending iAWO™ engine, BotWot iCX automates workflows, generates compliant content via OmniGen™ Studio, and resolves 60%+ of queries 50% faster. With seamless integrations (WhatsApp, Salesforce, Shopify), it reduces costs by 40%, boosts ROI by 3x, and improves NPS by 15%. Ideal for banking, e-commerce, agriculture, and more, BotWot iCX drives efficiency, engagement, and growth.
Key Features:
No-Code AI Agents: Build text, voice, and vision-based bots in minutes.
Omnichannel Support: Connects with WhatsApp, email, web, and CRMs.
Intelligent Automation: Sentiment-driven workflows and predictive analytics.
Dynamic Content: Auto-generates personalized videos, PDFs, and campaigns.
Scalable & Secure: PCI-compliant, API-first, and offline-ready.
Use Cases: 24/7 support, lead qualification, cart recovery, and farmer outreach.
