Total Products under this Category: 401
Last updated: September 01, 2026
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: RingEX, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Aircall, Talkdesk, Genesys Cloud CX, CloudTalk, and Webex Calling.
Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=webex-calling)
VXPulse is a network monitoring software used to monitor and manage the infrastructure responsible for your VoIP quality.
Waanee.ai is developing an AI aggregator platform for building customer experience utilities. The platform enables seamless transitions between various Generative AI and speech models, empowering contact centers with debt-free solutions. It offers an array of features, including an AI-powered Interactive Voice Response (IVR), CRM integration, and a comprehensive suite of Dialer software. This cutting-edge solution harnesses the power of artificial intelligence and natural language processing technologies to elevate customer service and automate call interactions. By utilizing Waanee.ai, contact centers can automate tasks such as audits, coaching, and providing assistance to agents. The remarkable virtual agents developed by Waanee.ai possess the ability to engage with customers in a manner akin to humans, effectively understanding emotions and sentiments during conversations.
Built with modern-day working in mind, Wave makes doing business easier. With Wave on your side, you will solve problems faster, communicate effectively, and benefit from collaboration like never before. The Wave solution helps you to reduce costs, save time, and seamlessly integrate hybrid and remote working into your business.
The #1 whistleblowing system for organizations using Google Workspace or Microsoft 365. Trusted, secure and easy to use.
TTIs Telecom Expense Management solution, WinBill offers you a comprehensive and flexible solution to help you analyze, control and reduce your monthly IT/telecom spend across your entire enterprise. Available for any environment as installed software or hosted through the cloud, the WinBill platform creates an easily accessible, centralized database of information.
WinCall Call Accounting tracks all calls from all PBXs, SIP VoIP, Virtual PBXs (includes ShoreTel, Cisco, Avaya, and legacy systems).
Hosted PBX is a scalable UC solution that uses cloud technology to integrate HD voice & data services, mobility, along with advanced calling
Xpress Suite Telecom is the premier Web-based application that delivers your telecom bills electronically that enables customers to process their telecom bills faster while saving on their annual telecom spend. Xpress Suite Telecom consolidates the bills from all your vendor accounts into one place, and presents them in a familiar, easy-to-use format.
XT2 is CDR Reporting Software that collects call detail records (CDR or SMDR) to provide telecom reports for the enterprise to simplify the management of the PBX system and increase voice network visibility. Hundreds of report combinations allow you to understand inbound, outbound, and internal voice traffic, call locations, and peak call times. The software also includes 911 alert triggers for emergency management and custom call alerts. Real Time Reporting: Unleash the power your CDR offers with reporting that helps you manage enterprise-wide communication and utilization. Access over 250+ automatable call reports and create custom threshold alerts! Make CDR reports accessible to your stakeholders with scheduling options and role-based access. Identify failed routing structures with trunk analysis and SIP tools in XT2 to better understand the way your communication system is utilized. XT2 is... An Affordable 911 Solution: Reduce liability with automatic notifications via screen popup, email, and text to key personnel when an emergency call has been placed. Quickly determine misdials from a true crisis. Easy for Enterprise Configuration: Improved dashboards and configuration settings provide users a truly customizable experience to optimize the system around their business needs with intuitive, easy point and click navigation. Time-Saving Report Automation: XT2 includes a flexible reporting engine that gives users the freedom to automatically schedule reports to stakeholders without interrupting telecom administrators. Network Security and Trunk Analysis: XT2 includes toll fraud detection tools to identify voice network attacks and suspicious call patterns. Trunking tools minimizing costs via capacity planning and optimization. PBX Agnostic: XT2 supports multiple PBX models including Cisco, Avaya, Mitel, NEC and others to provide reliable CDR reports across platforms.
Big V Telecom, a Cloud Telephony Company based in India offers Simpler Affordable Telephony Solutions to all businesses.
