Best Call Center Infrastructure (CCI) Software - Page 27

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 410

Category Stats (Oct 2026)

  • Average Rating: 4.43/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Zoom Contact Center (+0.9%) - Among all products in this category, Zoom Contact Center recorded the largest rating increase compared to last month

Last updated: October 22, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 45,000+ Authentic Reviews
  • 410+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Nextiva, Aircall, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

VoiceSpin

VoiceSpin is a cloud-based VoIP telephony provider offering robust call center solutions for SMBs and large-scale enterprises, empowering them to manage their inbound and outbound communications effectively. Get international local numbers from 160+ countries and empower your team to make thousands of outbound calls with an AI auto dialer that connects leads to the best-fitting agents through an intelligent lead and agent scoring and matching system.

Who Is the Company Behind VoiceSpin?

  • Seller: Voicespin
  • Year Founded: 2005
  • HQ Location: Givatayim, IL
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®

VoIP4CallCenters

VoIP4Callcenters is a pioneer in offering flexible cloud based Call Center Solutions based on VoIP Technology since 2010 to help the call centers work more efficiently and provide phenomenal customer service to their customers.

Who Is the Company Behind VoIP4CallCenters?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

VoIP Business

VoIP Business is offering the services of the cloud based system and it is available all across the globe. It is offering the feature of call forwarding in VoIP internet calling using just one network to transmit data and voice. Using one network rather than two reduces the call charges for the customers. Internet calls have a wide range of several other features include video calling, call forwarding and conference calling.

Who Is the Company Behind VoIP Business?

voipexperts

VoIP Experts are one of the top VoIP phone system providers in the UK for VoIP systems and support. We design business phone solutions to enable you to make calls from anywhere to anywhere. We utilize the latest telephony technology for our VoIP solutions. Our technical support team is always available 24/7. Many large-scale firms nowadays prefer VoIP services for the smooth management of their business. With the help of a VoIP solution, you can save your money and time in the long run. With the highest-ranked voice quality, you'll never miss out on what someone has to say, making sure your communication is clear, and you don't have to worry about distorted sound. Our Cloud-hosted telephony is compatible with all devices.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind voipexperts?

  • Seller: Paul gill
  • Year Founded: 2018
  • HQ Location: Birmingham, United Kingdom, GB
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About voipexperts?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy connection of VoIPEXperts, facilitating successful communication for overseas sales calls.
  • Users commend the reliable overseas communication of VoIPExperts, facilitating successful sales pitches with clients globally.
Cons
  • Users often face connection issues with VoipExperts, leading to rejected calls and an unstable platform experience.
  • Users report connectivity issues with VoIPexperts, noting high call rejections and an unstable platform UI.

What Are Recent G2 Reviews of voipexperts?

Votacall Hosted VoIP

The Votacall Hosted VoIP solution has built in Business Continuity & Disaster Recovery capabilities, keeping your business communicating with colleagues and clients regardless of the circumstances. Whether it be a loss of power, inclement weather, fire, flood or natural disaster, Votacall's fully managed VoIP soluton will keep you in business.

Who Is the Company Behind Votacall Hosted VoIP?

  • Seller: Votacall
  • Year Founded: 2005
  • HQ Location: Boston, US
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

VXPulse

VXPulse is a network monitoring software used to monitor and manage the infrastructure responsible for your VoIP quality.

Who Is the Company Behind VXPulse?

  • Seller: Telarus
  • Year Founded: 2002
  • HQ Location: Sandy, Utah, United States
  • LinkedIn® Page: www.linkedin.com
    486 employees on LinkedIn®

VXTracker

Who Is the Company Behind VXTracker?

  • Seller: Telarus
  • Year Founded: 2002
  • HQ Location: Sandy, Utah, United States
  • LinkedIn® Page: www.linkedin.com
    486 employees on LinkedIn®

waanee.ai

Waanee.ai is developing an AI aggregator platform for building customer experience utilities. The platform enables seamless transitions between various Generative AI and speech models, empowering contact centers with debt-free solutions. It offers an array of features, including an AI-powered Interactive Voice Response (IVR), CRM integration, and a comprehensive suite of Dialer software. This cutting-edge solution harnesses the power of artificial intelligence and natural language processing technologies to elevate customer service and automate call interactions. By utilizing Waanee.ai, contact centers can automate tasks such as audits, coaching, and providing assistance to agents. The remarkable virtual agents developed by Waanee.ai possess the ability to engage with customers in a manner akin to humans, effectively understanding emotions and sentiments during conversations.

Who Is the Company Behind waanee.ai?

Wave

Built with modern-day working in mind, Wave makes doing business easier. With Wave on your side, you will solve problems faster, communicate effectively, and benefit from collaboration like never before. The Wave solution helps you to reduce costs, save time, and seamlessly integrate hybrid and remote working into your business.

Who Is the Company Behind Wave?

  • Seller: Gradwell
  • Year Founded: 1998
  • HQ Location: Bath, GB
  • Twitter: @Gradwell
    2,286 Twitter followers
  • LinkedIn® Page: uk.linkedin.com
    67 employees on LinkedIn®

Whistlehub

The #1 whistleblowing system for organizations using Google Workspace or Microsoft 365. Trusted, secure and easy to use.

Who Is the Company Behind Whistlehub?

WinBill

TTIs Telecom Expense Management solution, WinBill offers you a comprehensive and flexible solution to help you analyze, control and reduce your monthly IT/telecom spend across your entire enterprise. Available for any environment as installed software or hosted through the cloud, the WinBill platform creates an easily accessible, centralized database of information.

Who Is the Company Behind WinBill?

WinCall

WinCall Call Accounting tracks all calls from all PBXs, SIP VoIP, Virtual PBXs (includes ShoreTel, Cisco, Avaya, and legacy systems).

Who Is the Company Behind WinCall?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024