# Best Business Process Management (BPM) Services in Boston, MA

## How Many Business Process Management (BPM) Services Products Does G2 Track?

**Total Products under this Category:** 170

### Category Stats (Jul 2026)

- **Average Rating:** 4.49/5 (↑0.11 vs Jun 2026) The average rating of products in this category, based on all submitted ratings

_Last updated: July 18, 2026_

## How Does G2 Rank Business Process Management (BPM) Services Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 300+ Authentic Reviews
- 170+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2749&secure%5Bchosen_at%5D=2026-07-30T11%3A35%3A04Z&secure%5Bdisplayable_resource_id%5D=2632&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=30664&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=30664&secure%5Bresource_id%5D=2749&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-process-management-bpm-services%2Flocations%2Fboston-ma-us&secure%5Btoken%5D=f793e39c5426b4d9c173120f4393918f1a1eb0c278c2e88c152d7da370fc0832&secure%5Burl%5D=https%3A%2F%2Fwww.surfly.com%2Ffeatures&secure%5Burl_type%5D=product_website)

### [Ernst & Young](https://www.g2.com/products/ernst-young/reviews)

One of the world's leading professional services organizations, helps companies across the globe to identify and capitalize on business opportunities.

**Average Rating:** 4.1/5.0

**Total Reviews:** 20

#### Who Is the Company Behind Ernst & Young?

- **Seller:** [Ernst & Young (E&Y)](https://www.g2.com/sellers/ernst-young-e-y)
- **Year Founded:** 1989
- **HQ Location:** London
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=340d34cb6814593cb6be46462017d68a16b372058fc6a3ec69bc30c2ac8b9ee0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fernstandyoung&secure%5Burl_type%5D=linkedin_company_website)  
403,177 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Large, 40% Medium

#### What Are Recent G2 Reviews of Ernst & Young?

**["Advisory and Implementation"](https://www.g2.com/survey_responses/ernst-young-review-11769267)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/ernst-young-review-11769267)

**["Good company to work with for rich experience"](https://www.g2.com/survey_responses/ernst-young-review-10658599)**

**Rating:** 4.5/5.0 stars

_— Aavinashh L._

[Read full review](https://www.g2.com/survey_responses/ernst-young-review-10658599)

#### What Are G2 Users Discussing About Ernst & Young?

- [Who owns EY India?](https://www.g2.com/discussions/who-owns-ey-india)
- [Why is EY famous?](https://www.g2.com/discussions/why-is-ey-famous)
- [What is Max Ernst known for?](https://www.g2.com/discussions/what-is-max-ernst-known-for)
- [What is Ernst short for?](https://www.g2.com/discussions/what-is-ernst-short-for)

### [KPMG](https://www.g2.com/products/kpmg/reviews)

We offer broad management consulting skills including technology enablement.

**Average Rating:** 4.2/5.0

**Total Reviews:** 22

#### Who Is the Company Behind KPMG?

- **Seller:** [KPMG](https://www.g2.com/sellers/kpmg-e2874d4d-01ea-4fab-aa80-7344e39b9d73)
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6484382897b6c40df8932121e1811ba762577fa5b7c029aabc8189b25bf072fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkpmg-us&secure%5Burl_type%5D=linkedin_company_website)  
53,551 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Accounting
- **Company Size:** 50% Medium, 36% Small

#### What Are Recent G2 Reviews of KPMG?

**["KPMG - Right Choice"](https://www.g2.com/survey_responses/kpmg-review-8605228)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/kpmg-review-8605228)

**["The greatest financial service"](https://www.g2.com/survey_responses/kpmg-review-7640920)**

**Rating:** 5.0/5.0 stars

_— John M._

[Read full review](https://www.g2.com/survey_responses/kpmg-review-7640920)

Spotlight Categories

[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

[Online Community Management Software](https://www.g2.com/categories/online-community-management)

[Field Service Management Software](https://www.g2.com/categories/field-service-management)

[SMS Marketing Software](https://www.g2.com/categories/sms-marketing)

[Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam)

Similar Categories

- [Artificial Intelligence Consulting](/categories/artificial-intelligence-consulting)
- [Business Intelligence (BI) Consulting](/categories/business-intelligence-bi-consulting)
- [Cloud Consulting](/categories/cloud-consulting)
- [Data Labeling Services](/categories/data-labeling-services)

- [Digital Transformation Consulting](/categories/digital-transformation-consulting)
- [IoT Consulting Services](/categories/iot-consulting-services)
- [IT Infrastructure Consulting](/categories/it-infrastructure-consulting)
- [IT Strategy Consulting](/categories/it-strategy-consulting)

- [Mobility Consulting](/categories/mobility-consulting)
- [Other Solution Consulting](/categories/other-solution-consulting)
- [Quote-to-Cash Consulting](/categories/quote-to-cash-consulting)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated October 3, 2024

Business process management (BPM) services help businesses analyze, map, and automate their business processes. Typically, these service providers will partner with [business process management (BPM) software](https://www.g2.com/categories/business-process-management) sellers to facilitate their services for the client. They assist these businesses throughout the automation process, from process mining to process mapping, ensuring that they have a firm grasp of the business processes, with the aim to manage and automate them. Especially with larger deployments, BPM services might be critical for ensuring zero errors across any environment or applications and automating business processes such as administration, billing, and more. These providers ​​look at the big full-company picture and can be used by any department, but they are commonly selected by operations teams.

They work with BPM providers to embed automation into core operations. Sometimes, these solutions are combined with other automation technologies, such as [robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) to optimize business processes and human and digital workforce orchestration.

To qualify for inclusion in the Business Process Management (BPM) Services category, a services provider must:

- Assist businesses in assessing and mapping their processes
- Provide tools for automating business processes
- Work with organizations to monitor execution performance

Show More