I evaluated more than 25 tools to identify the best customer service automation software for teams looking to reduce ticket volume, speed up resolution times, and scale support without adding headcount. Based on the G2 reviews, product research, and category analysis I conducted, six platforms consistently stood out: Salesforce Service Cloud, Fin, Zendesk for Customer Service, Jotform AI Agents, Genesys Cloud CX, and Talkdesk.

Last April, G2 unveiled Monty as the first-ever AI assistant for buying software, powered by ChatGPT. Since then, Monty has expanded his skill set, helping to enhance and streamline the user experience for software buyers, sellers, and reviewers. He wears multiple hats as a product recommender, product expert, and as G2 support. With his product expertise, Monty for Sales even serves as a virtual Sales Development Representative for vendors! 

I evaluated 20+ tools to find the 9 best inventory control software. These are Xero, QuickBooks Online, ShipHero, Katana Cloud Inventory, Unicommerce, SAP Integrated Business Planning, TallyPrime, Increff WMS, and Cin7 Core.

Summer always seems to fly right by. Now the kids are back to school, the swimsuits have been packed away, and it’s time for pumpkin spice everything. Alongside that autumn feeling, G2’s Fall 2024 Reports have arrived. So, grab that pumpkin spice latte and dive into the thousands of quarterly Market Reports — filtering by category, company segment, geographic region, and report type — with a quick, free log-in to my.G2.com. 

G2’s own Director of Product Management, Rachel Bentley, dishes her secrets on driving valuable user reviews and forming trust with buyers with user-generated content (UGC). 

We are excited to launch our new product marketing blog, and we hope you like it!

As marketers, we spend every day juggling dozens of projects at once, making it tough to decide which trends to pay attention to.

It takes a special and specific formula to be great at closing deals. But what if you could give yourself a tool that makes finding and closing your ideal customers just a little easier?

Every day, buyers across the globe look to G2 for an answer to the same question: What software can I actually trust?

I have spent a lot of time digging into the best construction project management software, a category where the difference between tools is not just about feature counts. It is about how reliably teams can track schedules, control costs, coordinate between the field and the office, and whether a construction management platform gives leadership the visibility to act before problems compound.