Zowie has shown that AI can be the real-deal in providing efficient customer service. In just 6 months, we were able to automate almost 80% of our traffic & deflect 40% of inquiries received from our customers. Zowie allowed us to combine 3 major communication channels into one tool, which I previously did not know was possible. Zowie has become an omnichannel which our team desperately needed. Our agents no longer have to switch through multiple platforms which, in turn, increased productivity and allowed us to reach previously unattainable KPIs. On top of that, I never imagined working with AI would be so intuitive - the capabilities of Zowie make it possible to build highly detail-oriented automations with little technical skills required. You do not have to be a tech expert to use the potential Zowie gives. The customer success manager is also very helpful and makes sure to stay in touch with us on a periodical basis: to analyze our current needs and new areas which can be explored by our team.

Chatbot is really great and quite easy to configure with multiple options and possibilities.

The chat bot has helped our customer service operation in a very good way. It has helped us reduce the amount of contacts and helped improve our average response time.