Zowie Inc.
73 reviews
- 1 profiles
- 13 categories
Average star rating
4.7
Serving customers since
2019
Zowie Inc. Reviews
DP
Dominik P.
Product ManagerMid-Market (51-1000 emp.)Product Manager
I like the product itself the most (chatbot). Zowie helped us a lot during high traffic in 2020. At that time, we offered our users 24/7 support with a knowledge base that is still growing. After months of cooperation, we decided to move forward and launch Zowie services on other markets. The chatbot is easy to implement and maintain. We manage to build a successful relationship with Zowie. We meet periodically to develop our customer care processes and benefit from Zowie's team knowledge to enhance our users' experience.
AA
Verified User in Apparel & Fashion
Mid-Market (51-1000 emp.)Very impressed
It is amazing to see how fast the Chatbot learns and recognises phrases. It is really helpful to answer standard questions, which is very also vey comfortable for the customers. They are able to receive a quick reply in the chat.
You can build in and implement a lot of different elements, surveys etc. That's really good.
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)Super impressed!
We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is to increase CRO through personalization so if we can do that, it'll be a huge win!
About
What is Zowie Inc.?
Zowie builds an AI agent platform for customer service at large enterprise companies. Its AI agents talk to customers over chat, email, phone and social media and carry out business operations, from opening a parcel locker through issuing a refund to logging a ticket on a helpline, by following the rules each company sets, so every outcome is predictable. Zowie works with companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, including InPost, Decathlon, MediaMarkt, Allianz and Payoneer. The platform handles more than 100 million conversations a year, and its voice agent for InPost runs in production in Poland, the United Kingdom and France.
Details
Year Founded
2019
Website
getzowie.com