Support and onboarding, Jeremiah and Yash have been amazing. Very patient and understanding and Jeremiah really takes the time to explain everything in detail.

The onboarding with Rithvika has been AMAZING! She made the data validation a breeze, was super helpful without being intimidating, and has been there to hold our hand and troubleshoot anything, at every step! Not to mention the ease of use and communication for our clients and team now that we are actively using this! Having the one on one support from our Product Specialist, Rithvika, has been invaluable to the process of onboarding and our Go Live.

What I like about Zenoti is how it keeps booking, client records, and package tracking all in one place — front desk staff can pull up a client's treatment history and remaining sessions instantly instead of checking separate spreadsheets. The automated appointment reminders have noticeably cut down on no-shows, and the reporting makes it easy to spot which treatments and providers are driving revenue each month, which has helped us get better ROI out of our marketing and staffing decisions. It also integrates well with our payment processing, so we're not manually reconciling transactions across systems. I also appreciate how secure client information is kept — sensitive details like treatment history and payment info feel well protected, which matters a lot in a med spa setting. On top of that, it's intuitive enough that new hires get comfortable with it within their first week.