What I like about Zenoti is how it keeps booking, client records, and package tracking all in one place — front desk staff can pull up a client's treatment history and remaining sessions instantly instead of checking separate spreadsheets. The automated appointment reminders have noticeably cut down on no-shows, and the reporting makes it easy to spot which treatments and providers are driving revenue each month, which has helped us get better ROI out of our marketing and staffing decisions. It also integrates well with our payment processing, so we're not manually reconciling transactions across systems. I also appreciate how secure client information is kept — sensitive details like treatment history and payment info feel well protected, which matters a lot in a med spa setting. On top of that, it's intuitive enough that new hires get comfortable with it within their first week.

I apreciate the meetings that we get with our agent. Allowing us to always be able to involve and better our website

Zenoti offers great value for the money. We are paying nearly the same as our previous software while gaining significantly more features, including AI integrations that can help support business growth. Appointment management and online booking have also been easy to use. The customer support has been excellent. Jeremiah was extremely helpful throughout the entire transition, making sure all of our questions were answered and everything was set up correctly. He has also continued to provide great support even after we went live.