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Wolken Software

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15 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2011
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Wolken Software Reviews

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Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
07/20/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Excellent service support

Good solution for ticketing service for incident management with service level agreements.It is good for business units in online service companies, software product companies, for their issues in product and for betterment of products companies can use the ticketing tool in tracking issues solving it within the time.
DS
Dipak S.
04/17/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Awsome Platform

Best application for ticketing Solutions
Cristian B.
CB
Cristian B.
Senior Software Development Manager at eSilicon
09/10/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Gets the job done

Wolken Service Desk is a complex tool that gives a company the ability to manage the requests for IT from the employee, as well as incidents, configuration changes, service level agreements. For each kind of ticket you can have custom flows, different team for assignees and different SLA. Personally I find it very convenient to interact with the tool via email for communicating with the IT engineer assigned to fix the problem.

About

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HQ Location:
Cupertino, USA

Social

@wolkensoftware

What is Wolken Software?

Wolken Software is an enterprise-grade SaaS company delivering AI-native service operations for global enterprises. Its platform automates and orchestrates workflows across customer and employee service, helping organizations resolve issues faster, reduce operational complexity, and improve service outcomes at scale. Built on a foundation of simplicity, scalability, and security, Wolken provides a flexible, low-code platform that integrates seamlessly with existing enterprise systems while enabling modern, AI-driven workflows. Wolken serves leading global organizations including Broadcom, CSG, and Autodesk, supporting enterprises across industries such as financial services, semiconductor, software, consumer goods, and electronics. The platform powers more than 7,000 agents serving over 50 million end users across 60+ countries, processing millions of service interactions annually.

Details

Year Founded
2011