Simple tool: no need for specialized training to use it. Possibility to work in a team. Responsive support.

I am an instructor and offer Customer Journey Mapping training courses. I always use UXPressia in my training courses because it is easy to use and intuitive. I don't need to spend half the course explaining to my students how to use the tool! It is easy to configure and is always being improved upon. It's a tool that can easily be used on a day-to-day basis as a CX Manager or other stakeholders to update and improve their customer journey. Easy to use in teams as a collaborative tool also. Great product.

Persona, used for creating CJM. I am impressed by its high scalability. There are also many suitable pre-prepared templates.