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Upscope

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119 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2017

Profile Name

Star Rating

92
25
2
0
0

Upscope Reviews

Review Filters
Profile Name
Star Rating
92
25
2
0
0
Roman V.
RV
Roman V.
01/13/2025
Validated Reviewer
Verified Current User
Review source: Organic

Game changing for CS teams

HelloScreen has enabled our CS team to get valuable insights into users' accounts, whether they are assisting via email or phone support. Since implementation, our user satisfaction has skyrocketed for phone support, and overall employee happiness improved with further tools to enable our CS team. Installing HelloScreen took less than 2 minutes, and the customer support we had at the beginning was fantastic.
Verified User in Computer Software
UC
Verified User in Computer Software
12/11/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great tool for customer support

I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance they need. It’s remarkable how this ease of communication enables us to meet their needs effectively and build strong relationships.
Verified User in Consulting
CC
Verified User in Consulting
11/13/2024
Validated Reviewer
Review source: Organic

it was great

the compatbility and user interaface is easy

About

Contact

HQ Location:
London, GB

Social

@upscope_io

What is Upscope?

Upscope is a cutting-edge visual support solution that revolutionizes the way businesses interact with their customers through screen sharing. Their technology allows support agents to see and interact with a customer's screen in real-time without any downloads or installations required, enabling a seamless and more effective support experience. Upscope's key features include co-browsing capabilities, where agents can remotely guide users through processes by clicking and highlighting items on their screen. This leads to faster resolution times, improved customer satisfaction, and enhanced support productivity. Ideal for industries such as banking, insurance, health, and SaaS, Upscope is committed to upholding strict privacy and security standards, ensuring that all interactions are secure and compliant.To explore more about Upscope and its features, visit their website at [https://upscope.com/](https://upscope.com/).

Details

Year Founded
2017
Website
upscope.com