Features such as text prediction, spelling and checks grammar allowed agents to perform more efficiently and with better quality. The biggest value of Typewise was the ability to learn the most commonly used terms and phrases in our project. Therefore allowing it to provide relatable text predictions for our agents. The ability to integrate itself about any browser tool makes it highly adaptable to any project using cloud based platforms.

I think some of the predictions and ability for snippets are helpful.

The upsides of using Typewise are that the system suggests and anticipates sentences/words that we often use in our interaction records and emails to business partners , this helps us to be faster and spend less time completing our written communications. The ability to create customizable Snippets is very important and facilitates our work in writing often repetitive emails. It helps a lot in writing in foreign languages, in correcting words with particular accents and diaeresis. It helps to correct typing errors.