Twilio

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4.2 out of 5 stars
1,933 reviews
  • 14 profiles
  • 32 categories
Average star rating
4.2
Serving customers since
2008
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Twilio Reviews

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Profile Name
Star Rating
1237
480
91
26
99
Huzaifa A.
HA
Huzaifa A.
Chief Executive OfficerSmall-Business (50 or fewer emp.)
07/20/2026
Validated Reviewer
Review source: Organic

Horrible Company

|Twilio
Nothing whatsoever. The UI, integrations, and overall performance are all horrible. Customer service is especially bad, and the pricing is terrible too.
André F.
AF
André F.
Marketing Analytics SpecialistMid-Market (51-1000 emp.)
07/15/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Rock-Solid Reliability, Great Integrations, and Excellent Support

|Twilio Segment
UX/UI is always causing problems, and they should really review it. The number of integrations for sources and destinations is great. The system is never down, and the API performance is great. Pricing is OK for what it delivers, and support is really great (I contacted support via an email address, and they were very helpful). The AI feature is something I’m not using as much as I’d like.
Sam A.
SA
Sam A.
DirectorSmall-Business (50 or fewer emp.)
07/11/2026
Validated Reviewer
Review source: Organic

Terrible Customer Service - like talking to a wall

|Twilio
Choosing local phone numbers - programming them.

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HQ Location:
San Francisco, CA

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What is Twilio?

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com