Twilio

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4.2 out of 5 stars
1,933 reviews
  • 14 profiles
  • 32 categories
Average star rating
4.2
Serving customers since
2008
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Twilio Reviews

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Profile Name
Star Rating
1237
480
91
26
99
Verified User
G
Verified User
Mid-Market (51-1000 emp.)
10/20/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Easy, Scalable Messaging—But Customer Support Needs Improvement

|Twilio
I like Twilio’s easy integration, automation, and scalable messaging. It integrates seamlessly with my platform, streamlines customer notifications, and reduces manual work. The initial setup was easy, too.
Jahmarley R.
JR
Jahmarley R.
Technical Support officerSmall-Business (50 or fewer emp.)
10/16/2026
Validated Reviewer
Verified Current User
Review source: Organic
Westley A.
WA
Westley A.
IT AdminSmall-Business (50 or fewer emp.)
10/05/2026
Validated Reviewer
Verified Current User
Review source: Organic

About

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HQ Location:
San Francisco, CA

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What is Twilio?

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com