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Twilio

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4.2 out of 5 stars
1,917 reviews
  • 14 profiles
  • 33 categories
Average star rating
4.2
Serving customers since
2008

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All Products & Services

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Twilio Reviews

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Profile Name
Star Rating
1230
475
90
25
97
Amanda D.
AD
Amanda D.
Empowering homecare agencies to thrive through innovation, automation, and smarter solutions. 🚀
05/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Simple SMS Start, but Support and Response Times Need Improvement

|Twilio
Twillio was our first experience with SMS for our product.. it was what was available at the time and was a simple start
Janhvi P.
JP
Janhvi P.
Sales Operations | HubSpot CRM | RevOps | CRM Optimization | Lead Routing | Workflow Automation | Sales Analytics
05/23/2026
Validated Reviewer
Review source: G2 invite

Simple APIs and Great Developer Tools for Adding SMS, Voice, and Auth

|Twilio
I like that Twilio makes communication features like SMS, voice, and authentication easy to add with simple APIs and great developer tools.
Verified User
G
Verified User
05/21/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Eases Email Automation, Simple to Use

|Twilio SendGrid Email API
I use Twilio SendGrid Email API for their automated emails, particularly enjoying its capability to connect to our point of sale system so we don't have to manually upload anything. It's very easy to use and user-friendly. I also like their ability to manage unsubscribes, which is very easy. The initial setup of Twilio SendGrid Email API was extremely easy.

About

Contact

HQ Location:
San Francisco, CA

Social

@twilio

What is Twilio?

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com