Twilio

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4.2 out of 5 stars
1,933 reviews
  • 14 profiles
  • 32 categories
Average star rating
4.2
Serving customers since
2008
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Twilio Reviews

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Profile Name
Star Rating
1237
480
91
26
99
Shweta P.
SP
Shweta P.
Marketing Technology and Operations LeadSmall-Business (50 or fewer emp.)
10/22/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Marketing technology and Operations Lead

|Twilio
Integrations, performance, support, UI, and overall usability.
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
10/22/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Easy AI Agent Integration for Seamless Voice Calls

|Twilio
I like how easy it is to connect Twilio to AI agents. Clients can call the Twilio number and interact with the agents as if they’re real people, when configured correctly. I found the initial setup fairly straightforward, with no issues or difficulties.
Jiangyi W.
JW
Jiangyi W.
CRM ManagerMid-Market (51-1000 emp.)
10/20/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Big platform, but customer support needs a massive improvement

|Twilio
It’s probably the biggest platform for SMS delivery, which means the Twilio team can provide a lot of useful insights.

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HQ Location:
San Francisco, CA

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What is Twilio?

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com