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Twilio

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4.2 out of 5 stars
1,917 reviews
  • 14 profiles
  • 33 categories
Average star rating
4.2
Serving customers since
2008

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Twilio Reviews

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Star Rating
1230
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97
Verified User in Internet
UI
Verified User in Internet
07/13/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Reliable, Developer-Friendly APIs for Scalable Communications

|Twilio
What I like most about Twilio is its developer-friendly APIs, which make it easy to build and scale communication features such as SMS, voice, video, email, and authentication. The platform is highly reliable, well documented, and integrates seamlessly with a wide range of applications. Its flexibility also allows businesses to create customized communication workflows without significant infrastructure overhead.
Sam A.
SA
Sam A.
07/11/2026
Validated Reviewer
Review source: Organic

Terrible Customer Service - like talking to a wall

|Twilio
Choosing local phone numbers - programming them.
Gearoid C.
GC
Gearoid C.
07/06/2026
Validated Reviewer
Review source: Organic

Absolute waste of time.

|Twilio
Their user interface and the broad suite they cover

About

Contact

HQ Location:
San Francisco, CA

Social

@twilio

What is Twilio?

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com