Twilio

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4.2 out of 5 stars
1,933 reviews
  • 14 profiles
  • 32 categories
Average star rating
4.2
Serving customers since
2008
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All Products & Services

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1237
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99

Twilio Reviews

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Profile Name
Star Rating
1237
480
91
26
99
Ricardo A.
RA
Ricardo A.
Mid-Market (51-1000 emp.)
06/26/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI

Easy to Use and Delivers Every Time

|Twilio SendGrid Email Marketing Campaigns
With excellent usability and above-average email delivery.
John C.
JC
John C.
Small-Business (50 or fewer emp.)
06/25/2026
Validated Reviewer
Review source: Organic

Powerful CRM API Integration, but Unacceptably Slow Support

|Twilio
It is a way to integrate API services with a CRM.
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
06/25/2026
Validated Reviewer
Review source: Organic

Frustrating Experience with Poor Support and Usability

|Twilio
I like that Twilio's core features and functions work, allowing me to run my business.

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HQ Location:
San Francisco, CA

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What is Twilio?

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com