Their platform allows us to capture robust ratings tied directly to transactions, which gives us a much deeper level of insight for analysis and helps us identify clear opportunities for improvement in the customer journey. Beyond the technology, their team is attentive, responsive, and always willing to adapt to our needs

TruRating provides excellent software at all levels, from the guest checkout experience to the corporate office team. It’s user-friendly, efficient for guests and customers, and easy to operate. Nicky and Ethan, as support team members, are precise, efficient, and dependable. They are always available and willing to address our company's needs, regardless of how big or small the task is. TruRating offers an intuitive product that allows us to create custom questions, helping our company proactively address issues and improve our workflow. I highly recommend TruRating!

We have been very happy with the feedback provided from TruRating guest survey's. The ability to have flexible questions as well as industry standard ensures our locations are remaining great places to shop providing excellent customer experiences. The addition of the touch on glass feature has had great adoption and increases our guest responses. We also are using the language features which is a great plus for our non-English customers. The TruRating portal has been very easy to use and provides simplified actionable reporting from our Store Managers up through the highest levels of leadership. Support is outstanding with immediate responses to issues.