We’ve appreciated how easy it is to integrate with our Verifone payment gateway, and the fact that it didn’t require any point-of-sale changes. The customer prompt is simple, and the questions are easy to answer, which helps drive higher compliance. The dashboard is also straightforward to use for viewing results by store, district, and region.

Really helpful team that offers full service support

The TruRating tool has been an incredibly transformative change in better understanding the customer feedback which drives the overall customer experience in our stores. The tool allows the organization to utilize the data analytics expertise of the TruRating team to better understand what the customer is telling us - successes & opportunities - to drive an actionable plan for our leadership and store teams. Every part of the TruRating team is engaged in helping understand how to maximize the value of the tool - the collaboration & support has been a refreshing experience for us - and we are learning more and more every day.