The ease of being able to get in touch with someone if I need help and cannot locate it on the training guides

- decent feature-to-cost ratio, appropriately priced. - generally works well - stable, very little downtime experienced. - responsive, well-intentioned customer support. - CRM tool helps manage BD efforts. - comprehensive, if overly complicated, reporting suite.

I really appreciate the customer support! Yesterday, I needed assistance with something, and I reached out to customer support. Kristen Lane responded immediately with clear and easy-to-follow instructions. She was incredibly helpful and made the process so much easier.