The Access Group

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1,350 reviews
  • 64 profiles
  • 69 categories
Average star rating
4.3
Serving customers since
1991

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Prospect CRM

97 reviews

Prospect CRM is a stock-aware customer relationship management (CRM) solution designed specifically for B2B wholesalers, distributors, and manufacturers. It helps product-based businesses manage customer relationships, quote accurately using live inventory data, and streamline sales and service operations. As part of the ERP division at The Access Group, Prospect CRM integrates seamlessly with inventory and accounting platforms such as Unleashed, Katana, Cin7 Omni/Core, Xero, QuickBooks Online, Access Dimensions, Sage 50, Exchequer, and Pegasus Opera. These integrations ensures that sales teams have real-time access to stock levels, pricing, and customer history—enabling smarter decisions and faster workflows. Prospect CRM is used by thousands of SMEs worldwide to improve customer retention, increase sales efficiency, and maximise customer lifetime value. It combines traditional CRM capabilities—such as lead tracking, sales pipelines, and customer service—with features tailored to the realities of selling physical products B2B. Key Features & Benefits: Stock-Aware Quoting – Quote only on available stock with live inventory data pulled from your back-office systems. Built-in Dashboards & Reporting – Visual analytics help teams monitor performance and uncover opportunities. RFM Customer Analysis – Segment customers based on recency, frequency, and monetary value to drive targeted sales efforts. Quick Order Entry – Streamline the quoting and ordering process with fast, intuitive workflows. Team Collaboration Tools – Improve internal communication and coordination across sales and support teams. Why Customers Choose Prospect CRM: Exceptional Customer Support – Mentioned in over 120 reviews, support is consistently rated as responsive and knowledgeable. User-Friendly Interface – Designed for non-technical users, praised for being “simple to navigate.” Seamless Integrations – Customers describe integrations “like a hand in a glove,” especially with platforms like Unleashed and Xero. First-Class Onboarding – Setup and training processes are frequently highlighted as smooth and supportive. Prospect CRM is ideal for B2B product businesses looking to align their sales and service teams with real-time inventory and customer data—helping them sell more, in less time, every time.

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The Access Group Reviews

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Profile Name
Star Rating
865
361
60
29
36
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
08/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy Custom Queries, but Prebuilt Reports and Login Reliability Need Work

Ease of use and custom query building allowing me to pull data into other systems for deeper correlation across systems. The system has a few moments of downtime and sometimes the login cycle can be a bit of a challenge. For a growing team, the additional cost can be off-putting but generally it does add value in removing administration work.
Verified User in Consulting
UC
Verified User in Consulting
Small-Business (50 or fewer emp.)
08/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy-to-Use, User-Friendly Panel

The panel is easy to use and user-friendly. i don't know the cost but believe my company are happy for the People HR
Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
08/27/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Access PeopleHR - A great HRIS with Opportunity for Improved Data Retention Features

I like the Ripple functionality in Access PeopleHR because it automates repetitive processes and ensures key dates like probation end dates are adhered to. It also streamlines processes such as onboarding, providing a consistent experience for new starters. I appreciate the employee self-service feature as it reduces the day-to-day workload for our HR team by allowing employees to update their own information and request holidays. Finally, I find the reporting and analytics dashboard valuable for reviewing data, turning information into metrics and trends that support strategic decision making.

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HQ Location:
Loughborough, Leicestershire

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What is The Access Group?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs over 9,000 people, continuously driving product innovation and customer service excellence. For more information, visit www.theaccessgroup.com or follow us @TheAccessGroup

Details

Year Founded
1991