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The Access Group

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1,340 reviews
  • 62 profiles
  • 64 categories
Average star rating
4.3
Serving customers since
1991

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Prospect CRM

99 reviews

Prospect CRM is a stock-aware customer relationship management (CRM) solution designed specifically for B2B wholesalers, distributors, and manufacturers. It helps product-based businesses manage customer relationships, quote accurately using live inventory data, and streamline sales and service operations. As part of the ERP division at The Access Group, Prospect CRM integrates seamlessly with inventory and accounting platforms such as Unleashed, Katana, Cin7 Omni/Core, Xero, QuickBooks Online, Access Dimensions, Sage 50, Exchequer, and Pegasus Opera. These integrations ensures that sales teams have real-time access to stock levels, pricing, and customer history—enabling smarter decisions and faster workflows. Prospect CRM is used by thousands of SMEs worldwide to improve customer retention, increase sales efficiency, and maximise customer lifetime value. It combines traditional CRM capabilities—such as lead tracking, sales pipelines, and customer service—with features tailored to the realities of selling physical products B2B. Key Features & Benefits: Stock-Aware Quoting – Quote only on available stock with live inventory data pulled from your back-office systems. Built-in Dashboards & Reporting – Visual analytics help teams monitor performance and uncover opportunities. RFM Customer Analysis – Segment customers based on recency, frequency, and monetary value to drive targeted sales efforts. Quick Order Entry – Streamline the quoting and ordering process with fast, intuitive workflows. Team Collaboration Tools – Improve internal communication and coordination across sales and support teams. Why Customers Choose Prospect CRM: Exceptional Customer Support – Mentioned in over 120 reviews, support is consistently rated as responsive and knowledgeable. User-Friendly Interface – Designed for non-technical users, praised for being “simple to navigate.” Seamless Integrations – Customers describe integrations “like a hand in a glove,” especially with platforms like Unleashed and Xero. First-Class Onboarding – Setup and training processes are frequently highlighted as smooth and supportive. Prospect CRM is ideal for B2B product businesses looking to align their sales and service teams with real-time inventory and customer data—helping them sell more, in less time, every time.

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The Access Group Reviews

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Profile Name
Star Rating
863
356
59
29
33
Verified User in Manufacturing
AM
Verified User in Manufacturing
07/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Helpful Support Chat, But the ATS and Search Feel Too Basic

The support chat function is great and the team are really helpful!
Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
07/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

PeopleHR: Powerful Queries, Automated Workflows, and an Intuitive User Experience

Very easy to work with. Queries are an incredible tool for getting work done, and once you master Ripples, they can help automate your workflow in some really impressive ways. Our managers handle onboarding and PeopleHR allows for the process to be simple, clear and streamlined. The digital assistant is very helpful and customer service from access is always readily available.
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
07/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to Navigate but tricky to run reports

All employee data in one place which as admin is easy for me to use. Most staff use it to book leave and upload forms (and also use the app to book leave. Its not a complicated system to use and easy to find your way around it.

About

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HQ Location:
Loughborough, Leicestershire

Social

@theaccessgroup

What is The Access Group?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs over 9,000 people, continuously driving product innovation and customer service excellence. For more information, visit www.theaccessgroup.com or follow us @TheAccessGroup

Details

Year Founded
1991