I primarily use OPT Property Tax within tax.com, and one of the things I like most is that it is web-based. Compared with the earlier setup, it feels faster, more reliable, and easier to work with. I also like that when I start a larger process, it can continue running even if my internet connection is interrupted, which is very helpful. The Workflow Center is useful for processing and managing documents across our clients, and the import process is fairly straightforward and works well. Maintaining account information in Tax Center and asset details in Asset Center is also organized and easy to manage. Return preparation has improved a lot and feels more reliable now, especially with the forms being closer to what assessors expect and accept. Maintaining tables, payee information, and mailing addresses is also helpful for our day-to-day property tax work. From an integration standpoint, most of my experience is with importing and exporting data between OPT and the files we use for our property tax processes. That works well for our needs, although I have limited experience with any direct integrations between OPT and other systems. Support has also been a positive experience. Whenever I run into an issue and raise a support ticket, I generally receive a quick response and the team is helpful in working through the problem. I am not directly involved in the pricing or licensing side, so I cannot comment much on pricing or ROI from a cost perspective. From an operational standpoint, though, having the account, asset, return, notice, tax bill, and related property tax information maintained within the same platform is valuable for our work. AI capabilities are not currently a major part of the OPT Property Tax functionality that I use. This is one area where I would like to see more development in the future, particularly intelligent automation that could make some of the repetitive property tax processes easier. Overall, the performance of the web-based platform has been good, and OPT provides a reliable place to manage most parts of the property tax process.

I'm able to run the property tax payment reports by state, which I like the best

I like the address-level rate determination feature, which is the whole reason we chose tax.com. ZIP codes just don't cut it for us since our mobile service often crosses municipal boundaries. tax.com solving this issue means there's no more guessing about rates, and the GPS location detection ensures accurate calculations. The specific taxability rules for pet services are well-handled too, considering grooming is taxable in some states but not others. I also appreciate the convenience of online tax payment. It saves us from the hassle of writing checks and making manual bank deposits, and it makes documentation so much easier. I don't have to manually search for latest tax rates on the Internet. Everything is predetermined, which makes the process smooth and reliable, reducing my workload significantly.