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SolarWinds Worldwide LLC

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2,468 reviews
  • 13 profiles
  • 42 categories
Average star rating
4.3
Serving customers since
1999

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SolarWinds Observability

863 reviews

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance.

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SolarWinds Worldwide LLC Reviews

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Profile Name
Star Rating
1488
813
128
24
15
Rock K.
RK
Rock K.
07/21/2026
Validated Reviewer
Review source: Seller invite

SolarWinds Observability is very helpful

SolarWinds Observability is also good with monitoring multiple services and resources in one central dashboard, that allows us to act proactively instead of constantly reacting to situations.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
07/20/2026
Validated Reviewer
Review source: Seller invite

Service Operations Center Analyst

Being able to see what goes down and utilize child dependencies to see a clear view of issue
DW
Deborah W.
07/20/2026
Validated Reviewer
Review source: G2 invite on behalf of seller

Simplified Ticket Management, Needs Better Integrations

I really like how SolarWinds Service Desk provides a clear line of sight over every device and license across our offices, which helps in managing them effectively. Sorting tickets by priority allows me to address pressing issues first, keeping everything running smoothly. The asset management feature is particularly useful, especially when onboarding new staff, as it lets me easily assign laptops and licenses. The platform strikes a good balance between simplicity and capability, making it easy for our consultants and staff to raise tickets without needing a walkthrough each time. It's suited well for a lean support team.

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HQ Location:
Austin, TX

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@solarwinds

What is SolarWinds Worldwide LLC?

SolarWinds provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses.

Details

Year Founded
1999
Ownership
NYSE: SWI