Smarsh

28 reviews

The Connected Archive is designed for today's communications. Unlike legacy email archives, it preserves full conversational context across all communication channels. Designed for clients of all sizes and complexity, from a one-person shop to the world's largest banks and government entities, the Connected Archive scales with your organization across ingestion, search, review and export.

Smarsh Enterprise Platform

6 reviews

An extensible, context-aware cloud archive for global organizations Built to scale without compromise as your data volume grows

Smarsh Professional Archive

2 reviews

Smarsh Professional Archive is an AI-powered communications compliance and data intelligence platform built for small and mid-sized financial firms, government agencies, and other regulated organizations. It captures, retains, and manages communications across today's digital channels, with continuous support for emerging communication platforms and enterprise AI applications. Professional Archive helps organizations: • Capture communications everywhere. Archive email, text messaging, collaboration platforms, social media, and enterprise AI applications such as ChatGPT Enterprise, Microsoft Copilot, and Anthropic Claude. • Reduce review noise. Optional AI-powered Intelligent Supervision capabilities help uncover risk sooner, accelerate investigations, and keep compliance teams focused on the communications that matter most. • Respond faster. Powerful search, legal hold, and included data exports simplify investigations, audits, e-discovery, and public records requests. • Integrate with confidence. Robust integrations, flexible retention policies, and secure cloud archiving fit seamlessly into your existing technology ecosystem. For small and mid-sized financial firms, Professional Archive helps lean compliance teams meet strict regulatory requirements more efficiently. Organizations using Smarsh AI have reduced false positives by 60%+, saved 40+ hours per reviewer each month, increased review capacity by 20%, and identified 3–5x more risk. For government agencies, Professional Archive simplifies records management with a complete, defensible archive of digital communications. Powerful search and included data exports help agencies quickly find, review, and produce records—without unexpected export fees. Backed by more than 20 years of communications compliance expertise, Smarsh is recognized as a Leader in the Gartner® Magic QuadrantTM for Digital Communications Governance and Archiving Solutions. Customers also benefit from award-winning support, training, and professional and managed services that help maximize adoption and long-term success.

Smarsh Call Recording & Analytics

0 reviews

Smarsh Call Recording & Analytics (CRA) is the single platform that enables organizations to capture voice across every communications channel — Microsoft Teams, Zoom, Cisco Webex, Avaya, RingCentral, carrier networks, on-premises telephony, and mobile. From video calls to SMS and MMS, one platform eliminates multi-vendor fragmentation, ensures compliant data handling throughout the full data lifecycle, and transforms recorded voice data into actionable business intelligence. Core capabilities include: • Compliant capture: AES-256 encryption, tamper-proof secure storage, time-stamped audit logs, compliant call sharing, and legal hold — foundational compliance infrastructure purpose-built for regulated industries. • Contextual redaction: Automatic detection and redaction of PCI DSS, PHI (Protected Health Information), and PII (Personally Identifiable Information) data preserves recordings while eliminating sensitive data exposure — no manual intervention required. • Granular policy control: Per-user, per-department, and per-regulation retention and access policies adapting to FCA, SEC, FINRA, HIPAA, MiFID II (Markets in Financial Instruments Directive II), GDPR, Dodd-Frank, and CCPA obligations. • Multi-tenancy & data sovereignty: Flexible cloud, on-premises, or hybrid deployment with data- residency controls and multi-tenant architecture ideal for enterprise, contact centre, and BPO (Business Process Outsourcing) environments. • Screen Capture or Screen Recording: Full desktop capture synchronised with voice provides complete interaction context — critical for compliance review and quality assurance in regulated and customer-facing roles. • AI conversation intelligence: Automated transcription, sentiment analysis, keyword spotting, topic clustering, and multilingual support scale AI-driven review from random call data sampling to a complete dataset picture — exponentially increasing the intelligence value of every recorded call. • QA automation & dashboards: Automated QA (Quality Assurance) scorecards with customisable evaluation rubrics, agent coaching workflows, full-text search, and out-of-the-box dashboards spanning agent performance, customer experience, and business risk. • Agentic AI: Query the full call library in plain English — compliance summaries, coaching trends, and business insights returned in seconds without a single query to write. Every conversation captured and understood. Backed by more than 20 years of communications compliance expertise, Smarsh is recognized as a Leader in the Gartner® Magic QuadrantTM for Digital Communications Governance and Archiving Solutions. Customers also benefit from award-winning support, training, and professional and managed services that help maximize adoption and long-term success.

Smarsh Capture

0 reviews

Smarsh Capture turns unstructured communications into trusted, AI-ready intelligence — helping regulated organizations capture, preserve, and unify data across every channel their people use, in native format, with no lock-in. Using vendor-approved APIs, Capture ingests high-fidelity records from more than 100 communication channels, including Microsoft Teams, Slack, email, chat, voice, mobile, and generative AI tools, preserving conversation threads, timestamps, and metadata to create a structured, reliable data foundation. Smarsh Capture helps organizations: • Capture communications everywhere. Ingest and unify email, chat, voice, mobile, video, and generative AI communications in their native formats, purpose-built to handle near-limitless data volumes. • Meet compliance requirements by design. Satisfy SEC Rule 17a-4 and FINRA Rules 4511 and 3110, and support MiFID II obligations, with defensible, tamper-evident retention and automated policy enforcement aligned to Written Supervisory Procedures. • Prepare data for AI with confidence. Preserve native metadata, participant relationships, and full conversational context so AI systems can interpret intent and risk signals accurately, rather than relying on isolated keywords. • Stay open by design. Send captured data to any archive, AI, or compliance platform, with no lock- in, and link employees to all their accounts and communications across systems with disparate profiles and logins. For financial firms, Capture provides an audit-ready source of truth for supervisory and investigative workflows, giving regulators — including the SEC, FINRA, CFTC, and FCA — a traceable, immutable record. Encrypted communications can be ingested for discovery via metadata, and ephemeral messages are captured and retained before deletion per firm policy, ensuring strict recordkeeping compliance regardless of how employees choose to communicate. Data integrity is enforced throughout: AES-256 encryption at rest, TLS in transit, tamper-evident storage, and automated integrity checks aligned with ISO 27001 to keep records secure and reliable. Smarsh Capture is the capture solution trusted by 90% of the world's top financial firms. Backed by more than 20 years of communications compliance expertise, Smarsh is recognized as a Leader in the Gartner® Magic QuadrantTM for Digital Communications Governance and Archiving Solutions. Customers also benefit from award-winning support, training, and professional and managed services that help maximize adoption and long-term success.

Smarsh Vendor Risk Management & Cyber Compliance

0 reviews

Smarsh Professional Archive is an AI-powered communications compliance and data intelligence platform built for small and mid-sized financial firms, government agencies, and other regulated organizations. It captures, retains, and manages communications across today's digital channels, with continuous support for emerging communication platforms and enterprise AI applications. Professional Archive helps organizations: • Capture communications everywhere. Archive email, text messaging, collaboration platforms, social media, and enterprise AI applications such as ChatGPT Enterprise, Microsoft Copilot, and Anthropic Claude. • Reduce review noise. Optional AI-powered Intelligent Supervision capabilities help uncover risk sooner, accelerate investigations, and keep compliance teams focused on the communications that matter most. • Respond faster. Powerful search, legal hold, and included data exports simplify investigations, audits, e-discovery, and public records requests. • Integrate with confidence. Robust integrations, flexible retention policies, and secure cloud archiving fit seamlessly into your existing technology ecosystem. For small and mid-sized financial firms, Professional Archive helps lean compliance teams meet strict regulatory requirements more efficiently. Organizations using Smarsh AI have reduced false positives by 60%+, saved 40+ hours per reviewer each month, increased review capacity by 20%, and identified 3–5x more risk. For government agencies, Professional Archive simplifies records management with a complete, defensible archive of digital communications. Powerful search and included data exports help agencies quickly find, review, and produce records—without unexpected export fees. Backed by more than 20 years of communications compliance expertise, Smarsh is recognized as a Leader in the Gartner® Magic QuadrantTM for Digital Communications Governance and Archiving Solutions. Customers also benefit from award-winning support, training, and professional and managed services that help maximize adoption and long-term success.