The biggest surprise was how fast we got live. Setup was straightforward, the configuration was intuitive, and there was no long or painful implementation phase. We were up and running quickly with quoting, billing, and payments flowing through Sequence, and Stripe and Xero connected on the finance side. It felt very practical to roll out.

What stands out most about Sequence is how easy it is to actually use. The interface is clean and intuitive, nothing feels overcomplicated or buried in menus. We can jump in and find what we need without having to dig through a bunch of confusing navigation. It just works the way you'd expect it to. Plus, their support team is genuinely responsive when we have questions or run into issues. They actually show up and help us get things sorted quickly. And beyond that, their team provided hands-on help with our deployment, migration, and integration with our CRM and accounting tools, so everything flows together seamlessly without friction.

It’s been easy to adapt Sequence as our pricing changes. We’ve been able to set up different models and contract terms without needing messy workarounds, and most of the billing runs themselves. It just takes a lot of the manual effort out of the process.