We run a fund operating system for VC and PE firms, so our billing is a mix of flat, per-fund and AUM-based pricing. Before on Stripe we had to do a lot of it manually. Now Sequence handles quoting and billing in one place. What's stood out the most is how fast the team ships out new features. Things I've asked for (like credit notes and quote renewals) actually get shipped.

Although Sequence is relatively new to the billing, CPQ, and AR space, they've been thoughtful and intentional about how they're building the product. They actively listen to customer feedback, iterate quickly, and consistently ship meaningful improvements. Rather than overpromising or chasing short-term wins, the team is focused on building the right solution for the long term. That customer-first mindset and strong product velocity have given me confidence that they're creating a platform that will continue to improve as they scale.

We moved from Stripe Billing, which handled payments fine but couldn't manage the contract complexity we needed. Our customers are on different billing frequencies, and seat changes need to be prorated and charged accurately in real time. Sequence handles that through its API, so upgrades and downgrades get captured as they happen rather than reconciled manually at quarter end.