I really appreciate Relativity's customer support. It's one of the best aspects because they help bridge the complexities of using such a diverse and complex tool. Their regular assistance helps us resolve issues efficiently and provide better solutions to our clients. It's great that if there are issues with Relativity, they get resolved quickly, which is not something I've experienced with other tools. This level of customer support is fundamental.

I like Relativity's flexibility. No matter what problem arises or what needs there are for our case teams, I know that we can rely on Relativity to find a workflow solution that helps us quickly get the answers we need. I appreciate its built-in capabilities, like API abilities and custom searching. The ability to create workflows based on the needs of the case teams allows us to do our job more efficiently and completely, which helps the case teams to get to resolutions quickly. With Relativity Air, many integrations we used before are now built into the software, making other plugins unnecessary. I also find its innovation and modern capabilities impressive, making it the industry-leading eDiscovery software. I would definitely recommend Relativity to anyone in the eDiscovery industry as it is the best solution for most reviews.

What I like best about Relativity is the flexibility it provides to manage complex eDiscovery matters from intake through production. As a Project Manager, I regularly work with large data sets, multiple custodians, complex search criteria, productions, and different review workflows, and Relativity gives me the ability to tailor the workspace to the specific needs of each matter. The searching and reporting capabilities are especially valuable. Saved searches, dtSearch, Search Term Reports, analytics, and customizable fields make it much easier to organize large document populations, identify relevant data, and provide counsel with meaningful information about their case. I also appreciate the ability to create workflows and views that make sense for both technical teams and attorneys reviewing the data. From an attorney’s perspective, I also like that Relativity can take a very large and technically complicated collection and turn it into something counsel can actually navigate and use strategically. When a workspace is configured well, the platform provides a tremendous amount of control over the discovery process.