Pulsar TRAC is light touch and versatile. It enables me to gather data using broad or narrow focus and explore the results in the platform or download the data for more in-depth data cleaning and analysis. The new Boolean Generator is great for getting started quickly. Pulsar Trends is a useful starting point to gauge the possible volume of data for a givemn topic and where it is likely to have originated globally. The regular Power-Up sessions are useful for keeping up with product developments and sometimes meeting other users during the Q&A. My product manager and success manager are always on hand to help but most of my quick questions can be resolved in the chat with either a chatbot, knowledge base link suggestions or a support agent.

It is quite intuitive to use and the pulsar team is always readily available when needed

As a platform, it’s intuitive, flexible and the inbuilt data visualisations are strong. I value the training modules and webinars. It still feels like a service designed for researchers, by researchers. The client service is second to none, compared to other platform providers. Big shout out to Emily and Alex in particular!