Point of Reference
48 reviews
- 1 profiles
- 1 categories
Average star rating
4.6
Serving customers since
2003
All Products & Services
Point of Reference Reviews
UT
Verified User in Telecommunications
Streamlined Reference Tracking with Great Account Support
My favorite part of using Reference Edge is the outstanding support we receive from our account manager, Andrea. She consistently goes above and beyond to ensure we’re making the most of the platform’s capabilities. She’s always willing to put in extra time to support us, making our lives easier and helping us better manage our references. I also really value the reporting capabilities and custom dashboards we’ve built, which help us track reference activities like events, case studies, and revenue influenced by reference calls.
AI
Verified User in Information Technology and Services
Forget the spreadsheets and use RefEdge!
The customer success reps I have worked with are always so engaged, helpful and personable. My current CSM understands our business processes and culture and is able to help us tailor our reports and process to fit our needs.
MC
Martha C.
Customer Programs Manager at SASExcellent Product and True Partnership!
I've used ReferenceEdge for 4+ years in two different organizations and I recommend it to anyone looking to automate and scale their customer advocacy program. Most important, working with the Point of Reference team feels like a true partnership. This is essential to the success of any software implementation. The meetings with our account director are my favorite, she guides us through technical challenges as well as strategic planning to sustain a successful program!
About
What is Point of Reference?
Since 2003, Point of Reference has been helping companies leverage customer advocates to fuel business growth and fortify brands. With deep domain perspective and proven execution competency, we provide the most mature technology available, built on the Salesforce platform, for centralizing advocate information, automating processes and quantifying customer marketing results. Our single point, concierge-level service model ensures clients have the knowledge and support essential for success. For more information, visit https://www.point-of-reference.com
Details
Year Founded
2003
Website
www.point-of-reference.com